Transcripts For WMAR Red Eye 20090802

[jet engine revving] [man] let's go. [woman 1] taylor. bob and marianne taylor. [woman 2] bear with me one second. - [marianne] there are other hotels in miami. - [woman 2] i'm sorry. what is the problem here? we made these reservations over six months ago. - i know, i'm just not seeing it. - where's lisa? - lisa always takes care of us. - she's out of town. - her grandmother passed away. - cynthia? - [cynthia] yes? - would you get in more trouble if you bothered her or if i called corporate? ok. [man] damn! dallas drivers! - who taught you how to drive? stevie wonder? - [cell phone rings] - you'll catch your plane. you got... - ten minutes. - lisa reisert. - lisa? hi. i'm so sorry to call, but i didn't know what to do. i have a situation. - slow down. what's the problem? - bob and marianne taylor. yep. they're regulars. yeah, well, i think i sort of erased their reservation. i was never checked out on this new system. did i mention i had a confirmed reservation? this is my receipt. i downloaded it off the internet myself. - i know, mrs. taylor, calm down. - no! don't say that. no... - calm down? - she told me to calm down. don't tell us to calm down. we've been very calm right up until now. - i'm so sorry. lisa? - cynthia, tell them one more minute, - they'll be happy, you promise. - one more minute. you'll be happy. - i promise. - we better be. - now, enter my pin. it's 7-8-8... hang on. - [phone beeps] - dad? hold on. - [man] lisa? - can you hold on? - sure. - [phone beeps] - ok, it's 7-8-8-4-underscore-l-reisert. - lisa, i'm so sorry for calling. - no, no, it's fine, it's fine. - are you logged in yet? - yeah. what do i do? ok. click on the crisis folder, you'll see a list of empty rooms, give 'em fourth-floor, comp 'em for tonight and tomorrow. ok, just a sec. ok, you are all set. the first two nights are gonna be on us. and if you need anything else, just let me know. we won't. [marianne] this is not my fault. god, they totally threw me. they were such animals. cynthia, there are guests who are guests. and there are guests with special needs. - [driver] here we are. - keep it. anything else? [cynthia] the simpsons didn't get the california king they requested. what else? [cynthia] chiropractors need a bigger conference room. and room service... uh-huh room service walked in on a couple having sex, and they're mad. ok, ok. just tell the simpsons they have a california. 84 inches, head to toe. if they don't believe you, have a tape measure to back you up. go ahead and swap the chiropractors for the bingo suppliers. [man] excuse me. and a bottle of dom and a basket of fruit should reset the mood for our two lovebirds. ok. - oh, my god. - [lisa] tell me. security left a message saying the charles keefe party will be arriving at 5:30am instead of pm. that's not that unusual. uh, it's a security thing. make sure our guys have the entrance set, his security takes it from there. is mr. keefe platinum club or something or...? [lisa] political. homeland security. make sure there's a box of montecristo cubans in the room and a bottle of cristal on ice. it's 3825. - ok. got it covered. safe flight. - thanks. [sighs] [over pa] passengers leaving on flight 1387. - [phone rings] - lisa reisert. i'm still here. dad, i'm so sorry. - it's fine, sweetie. - what's up? gearin' up for another sleepless night with a comedy marathon. mmm. before i forget, that book i gave you, you finish it yet? uh... almost. you know, he's from texas. i didn't think shrinks came from there. yeah, they do. they just move to california and start tv shows. - how's the remodeling? - good. good. they made headway in the last few days. i lost my wallet, but that's par for the course. - it's lookin' good. - that's good. i can't wait to see it. you should. the upstairs hallway is totally unrecognizable. - your room hasn't been touched. - no, dad. please, go nuts, make it into a gym or a putting green. you know i can't do that. you never know when you might just wanna spend a few nights back here. you know? make an escape from the day-to-day. day-to-day, it's where i thrive. you know that. right. so, - how's your mom holdin' up? - [sighs] as good as can be expected. and you? what about you? you all right? - yep, i'm fine. - you sure? everything's fine, dad. you're gonna have to start takin' my word for it. look, i gotta go. gotta check in. you sure you don't need a pickup? - i thought you lost your wallet. - leese, it's just five minutes. i'm taking the red-eye. it's the last flight. it's gonna be too late. i love you. i'll call you. - i love you too, sweetie. - ok, bye. - [phone beeps] - [sighs] [over pa] attention. we have a cancellation update. - flight 1192 has been canceled. - [groans] [woman] anybody who was on the flight to atlanta that was canceled, come to the front of the line so we can reroute you. [over pa] flight 1019 to miami... [woman] oh! - i'm sorry. - oh, don't sweat it. i'm wearing my combat boots. [music plays in headphones] - excuse me? - travel is war these days. oh. yeah. oh. i just love hi how is that? are you learning a lot? i'm not really sure. [chuckles] he's so handsome. i work during the day so i always miss his shows. [over pa] flight 247 to cleveland has been delayed. - here. that'll catch you up. - oh, no. no, no, i... i couldn't. i'm finished. my dad's given me so many, i could start a library. please. - that's very nice of you. - once again anyone who is scheduled on the flight to atlanta, if you wanna get out of dallas tonight, come to the front of the line at this time. excuse me. you're letting them go, but we've been standing for an hour? how does that happen? if we don't re-book, they miss their flight. it doesn't matter that you canceled my flight then rerouted? - i understand. - get your boss. this is ridiculous! don't make her do that. she's doing the best she can. i don't think i was talking to you - i realize that... - i'm trying... please, sir. um, she is the one standing between us getting out and anarchy. - but she's not the one in... - she's exhausted, worked 18 hours, and she suspects we all hate her just as much as you do. what do you say we give her a break? let her get back to a job i'm guessing is a lot more thankless than yours. this airline sucks. - next in line, please. - oh. that's me. oh! here. oh. thank you very much. and thank you. you're welcome. yeah. thank you. not at all. that was just backup. - you got the ball rolling. - yeah. - reflex, i guess. - why is that? i work in a hotel. i deal with people like that all the time. oh. uh... the marriott? the hilton? - the lux atlantic it's in... - miami. - right. i know it well. - yeah. - so you're on this... - very delayed flight to miami. yeah. - you? - yeah. sadly, yeah. but you know what? that's why god created the tex-mex. the best nachos in the airport and right across from our gate. good tip. thanks. - save you a seat. oh. uh... yeah, that was... i thought since we're on the same flight... i didn't mean to invade your personal space or... - no. - i can take you over here. i just... i have a few calls to make. sure. i understand. you go ahead. - have a good flight. - ok. you too. [over pa] we will be updating you with the departure time of flight 1019 servicing miami... as soon as we know anything. thank you for your patience. - hi. - hi. you must be rebecca. - yes. - well, my name's mary, and i hear this is the first time you're flying by yourself. well, you must be very brave. - are you gonna be ok? - yes, mom. - are you sure? - yes, i'm sure. - [mother] i'm just asking. - [rebecca] i'm 11, not nine. [mary] come with me, you two. [waiter] there you go, sir. your nachos. careful, hot plate. [waiter] thank you, sir. - oh! - oh, my god! i am so sorry. - it's iced. don't worry. - ok. - let me find you napkins. - no, no, no. it's fine. - are you sure? - yeah. uh... ok. larry, could you run back to starbucks? i need another mocha. - [man] finish that one? - [woman] someone's wearin' it. [over pa] ladies and gentlemen, your attention. flight number 17 leaving dallas national airport from gate two will be delayed for 20 minutes. [sighs] mom vo: my job is to give him mom everthing he needs tostory reposucceed.im. mom: that's why i go to walmart. vo: find all the brands those othe stores have but for low walmart rices. vo: like dell, hp and toshiba. save money. live better. walmart. five co-workers are working from the road using a mifi, a mobile hotspot that provides up to five shared wifi connections. two are downloading the final final revised final presentation. - one just got an e-mail. - what?! - huh? - it's being revised again. the co-pilot is on mapquest. - ( rock music playing ) - and tom is streaming meeting psych-up music from meltedmetal.com. that's happening now with the new mifi from sprint, the mobile hotspot that fits in your pocket. sprint. the now network. deaf, hard of hearing and people with speech disabilities access www.sprintrelay.com. but now they have new areas where i can find the brands i use every day-- and save even more. so that's what they mean by unbeatable. save money. live better. walmart. [over pa] paging a skycap with electric cart to gate four. paging a skycap with electric cart to gate four. - oh. hi. - hi. uh... - is this taken? - no, it's all yours. thanks. so, uh, did you get your calls made? yep. no more calls. good. what will you have? - um... no, it's... i'm ok. - if i can guess... ok. um... i'm feeling vodka. definitely sweetened. um... - cosmo. way too common. um... - mmm... screwdriver. no. no. no. way too boring. so that leaves me with the simplicity of the grapefruit or the complexity of the pineapple. grapefruit sea breeze. - uh, could i have a bay breeze? - [waiter] you got it. thanks. it's an impressive talent, though. very close. - you know, breaks the ice. - yeah. - so are you headed home? - yeah. trying. yeah. flying's so much fun these days. fun for me is just getting off that plane in one piece. - oh. fear of flying? - yeah. just a little. were you in texas on hotel business? no. my grandmother die oh. it's ok. she was 91. - ninety-one. - yeah. that's respectable. what was her secret? grape-nuts. and a guy named duke. excuse me? yeah, she said the grape-nuts kept her arteries clean and duke helped with the rest. yeah. she was a great lady. she founded two charities. she ran for public office never slept. except with duke. [laughs] wow. a dynamic woman. nothing fazed her, you know? she was so optimistic. "always look forward." that's what she'd say. - there ya go. - thanks. [over pa] ...heightened security measures are now in place. - that taste ok? - it's fine. you sure? 'cause we can always get you that sea breeze. you sound like my dad. i say i'm fine, he says, "are you sure?" i'm sure. - ok, i believe you. - good. - the name's jackson, by the way. - lisa. - pleased to meet you. - is it jackor short? no, i haven't gone by jack since i was ten years old. last name's rippner. jack rippner. jack... the... oh. - there you go. - ok. - that wasn't nice of your parents. - no. that's what i told 'em before i killed 'em. [laughing] what? well, if it's any comfort, my middle name's henrietta. henrietta. but that's my grandma's name, though. was. well, here's to henrietta, whose spirit is very much alive. what? [video game beeping] i'm tellin' you, man, she was tasty. [man on tv] let's go to washington for an update. [on tv] as the war on terrorism escalates, deputy secretary of homeland security charles keefe embarks on a sevr of southern port cities, starting tomorrow. you may recall that four months ago, keefe sent shockwaves through the department after he made remarks during his first press conference. we're not waging a war against terrorism anymore. terrorism is an abstract term, and you can't fighthat. what you can fight are the thugs who practice it. no matter who they are, where they live, or what they believe in. i don't discriminate, i communicate. just not always with a kind word. now, don't get me wrong, i believe in diplomacy. it can work. but first you have to have their attention. do i have your attention? thank you. thank you very much. keefe, a west point graduate and former cia agent is expected to become secretary of the department, amid rumors... [over pa] we're cleared for the boarding of flight 1019, service to miami, florida [cheering] - i guess that's us. - wonders never cease. yeah. - uh, let me get this. - oh, no. no. please. i got it. i got it. - yeah. keep the change. - [waiter] thanks. - thanks. - welcome. well... [over pa] report unattended baggage to security. - [cell phone rings] - can you hang on? i'm sorry. - mm-hmm. - he yeah. can you just hold on? um... i gotta take this. - i'm sorry. - that's ok. - nice to meet you. - nice to meet you. - have good flight. bye-bye. - you too. bye. hey. yeah, looks like we're gettin' outta here. the storm's moved on. no, there's time. - thank you for your patience, sir. - yeah, right. [boy] come on, we gotta move it, bro. come on. whoa! - [woman] whoa. you made it, boys. - [boy] yeah. just barely. [woman] thank you. bye-bye. here we go. - thank you. enjoy. - thanks. [woman] there you go. thanks for your patience. 5-a is to your right. enjoy your flight. hello. - hi. - 18-g. down the aisle to your left. - thank you. - thanks for your patience. - how are you? - better now. - sorry for the delay. - 21-f. - 21-f is right down... - yeah. thank you. - [woman] hi, how are you? - [rap music plays on headphones] [over pa] we're going to dim the lighting for tonight's flight. lights can be activated by the button on your armrest. once we've reached cruising altitude and the captain turns off the fasten seat belt sign, we will be offering our beverage service with complimentary soft drinks, juice and coffee. - i'll help. - cocktails available for a charge. thank you. - oh! - oh. hi. again. - i figured you'd be in first class. - no, not me. - i'm all coach, all the time. - me too. yeah. i think that's my seat. - what, you're not sitting here. - well, i don't know. - that says 18-g? - you're kidding. you're not kidding. you need a bellhop? - no, no, no. that's ok. - let me help. i insist. [bumps head] oh! - you ok? - yeah. - you sure? ok. - yeah. i'm not normally such a lightweight. those were strong bay breezes. well, i'm cutting you off anyways, all right? so... what are the odds, huh? yeah, i know. wait a minute. you're not stalking me, are you? no. - you got me. - i'm sorry. - oh, jeez. - you all right? if i say yes, are you gonna ask me if i'm sure? no. no. that's your dad's department. yeah, i'm fine. i... earlier today i had some cheap wine at the funeral, and combined with the cheap vodka... - i see. - i blame you for that part. - well, i feel terrible now. - you should. oh, i do. [over pa] we know it's been a long night, so stow your belongings and take your seats as quickly as possible, we'll be under way. thank you. - i think somebody needs a bellhop. - excuse me. ok. let me. - thank you so much. - you're welcome. - just when i thought there weren't any gentlemen left. - [jack laughs] you have a pleasant flight. oh, my. i'm already in chapter two. oh, great. um... i gave her this book earlier. she's a huge dr. phil fan. oh, i saw that. very nice of you. well, that's me. people-pleaser, 24-7. [cell phone rings] - well, you are popular. - i'm sorry. - no, it's ok. no. - it isn't usually like this. go ahead. hey. what's up? yeah. no, it's ok. so it's definitely happening? uh-huh. 5:30. ok, done deal. work. for the last time. noooo ! is he alright ? poor guy's in a dead zone... can't update facebook... twitter's timing out... youtube's super-slow. it's so frustrating! i had that... until i switched to verizon. you've got 3g all over. get america's largest 3g network and run the apps you want, where you want. check out our line-up of amazing blackberries like the all-new blackberry tour. for the health of my mouth, i trust my dentist who recommends colgate total. (announcer) colgate total actively fights germs for 12 hours - that makes it an easy choice. (announcer) colgate total. #1 recommended most by dentists and hygienists. (announcer) colgate total. oe. - good flight. [tone sounds] - thank you. - you're welcome. [over pa] at this time we'd like to ask that you discontinue the use of any electronic devices, pagers, cell phones, laptops, anything with a switch should now be in the off position. the use of cell phones is not allowed during the flight. a list of devices suitable for use can be found on the cover - of your fresh air magazine. - flight attendants, please be seated. [over pa] from the deck, looks like we're the red-eye to miami. welcome. the weather conditions may cause a bumpy takeoff, but don't worry, we'll soon climb above it. we'll see if we can't make up lost time. we're number one for departure. flight attendants, secure the cabin. ladies and gentlemen, we've been cleared for takeoff. please enjoy your flight. - we're not gonna make it. - shut up. [boy 1] we're not gonna make it. i will punch you in your face. shut up. [boy 1] just kidding. come on. - wait. was he the blond? - very tall. [thunder] [baby cries] - he has an accent, um... - from? -um, he's...i think european. i don't know if it's glendon or... - just europe. are we there yet? so, uh, was henrietta your mom's mom or your dad's mom? um... my mom's. my dad's... mmm. my dad's died a long time ago. - are your folks still together? - um... they divorced three years ago, uh, married for 32. - oh. - [gasping] that's a shame. so your mom... mom moved back to texas and dad stayed in miami. he moved us out there twenty years ago. do you have brothers or sisters? yeah. i have two older brothers. one's out in london.the other's in san diego. both are married. none have kids. i see. and does dad still work? yeah. no! he's recently retired. he's got a lot of time on his hands so he makes phone calls. ok. he's filling all his work time with... worry time. does he have reason to worry about you? well, even if he does, i mean, he's just gotta get used to the fact that life changes and sometimes things happen. i know what you mean. ually when things are going perfectly, you're back on track, everything's going to plan, and then one day, outta nowhere, somebody forgets to bolt the engine to the wing. yeah. [over pa] this is your captain. we're through the worst of it, so you can relax. keep your seat belt fastened while seated, as we may hit more turbulence. thank you. - thanks for distracting me. - well, it's not really what i'm doing. what are you doing? just keeping the focus on you and your father. why? part of my job. are you a shrink? no. manager. - better not say of a hotel. - no. - that would... - cause you to buy a self-help book. - so, what do you do? - government overthrows, flashy high-profile assassinations. the usual. - you're a spy. i should've known. - no, i'm not a spy. - a hit man. - i'm a lousy shot. right. you work for the cia. well, if i did, i couldn't say, could i? - but, no. - the mafia? the money's bad. ok, well, that's kinda weird. - why don't you tell me what you do? - i did. ok. ok, i'm sorry, i... it's... whatever you do, that's your own business. just as long as you're not... what? hijacking the plane. oh. no. no, i'm not suicidal. that's good. you're right. most days it is my own business. but right now, as fate would have it, my business is all about you. - i'm sorry, abo me? - that's right. ok, i'm not sure where you're going with this. charles keefe. one of your regular vips. ring a bell? - no, should it? - yes, it should. he's on his way to your hotel and that's why you need to listen. no. no, i don't think... - i don't have to do that. - yes, you do, if you want your dad to live. - what did you say? - you heard me. yeah. - [tone sounds] - suit yourself. you might wanna take a look at this. jr. joe reisert. your father? yes? - where did you get that? - oh. i didn't get it. my associate grabbed it off your dad's desk. apparently next to your graduation picture. jr. definitely dad's wallet. his initials. but gee, mine too. jack rippner. credit card, license. "for some reason, miss stewardess, this unstable, inebriated girl, whom i've never met before tonight, suddenly went crazy when i took it out of my pocket." you tell the flight attendant and your dad dies. [mouths words] sit down. you might wanna buckle up. julie loves target, it's got the supplies teacher told her to get and for a great deal. she also expects he'll love the sandwich. she expects he'll think of her when he sees the note. so she shops target. gotta have deals on the stuff she's gotta get. target. expect more. pay less. when people say, hey mike, why ford, why now? i say brace yourself. that gas guzzler in your driveway, just might be, a clunker. but don't panic, it could be a good thing. your ford and lincoln mercury dealers are cash for clunkers specialists. they'll recycle your ride, and get you a big fat juicy rebate from uncle sam. you can get all the details, charts, graphs, etc, at ford.com. why ford, why now? why not? visit your ford or lincoln mercury dealer. i'm thinking now would be a great time. but a whole panel in creating an anti-aging breakthrough. introducing olay professional pro-x wrinkle protocol. as effective as the leading prescription wrinkle brand. challenge pro-x yourself, we guarantee the results. i hope he has that insurance. aflac! you really need it these days. how come? well if you're hurt and can't work it pays you cash... yeah to help with veryday bills like gas, the mortgage... ...and groceries. it's like insurance or daily living. so...what's it called? uhhhhh aflaaac!!!! oh yeah! that's it! aflac. we've got you under our wing. a-a-a-aflaaac! inspired from around the country at red lobster. from the northeast, try our new maine lobster and crab bake, with garlic-roasted tender maine lobster, jumbo shrimp, scallops, and a full half-pound of snow crab legs. or from the south, try our new orleans... wood-grilled shrimp jambalaya, simmered with creole seasonings. taste these regional dishes for a limited time. at red lobster. - any luck? - they were supposed to fix this back in dallas. - first our pensions go, then our coffeepots. 18-g's flashing. do you want me to...? i'll take care of it. she probably just wants another drink. maybe i'll join her. - hi. - hi. - what can i do for ya? - leese, did you need another pillow or anything? no, i don't need anything. she's just had a really rough day. a death in the family. - oh. i'm so sorry. - yeah. - i'll get you water and some tissues. - [jack] thanks. - be right back. - thank you. that was great, leese. keep doing the right thing. just bottle the emotions a little more, ok? have you done something to my father? no. and it'll stay that way as long as you keep playing along. now, i wanna wait for your kleenex and water. and once we have our privacy, we can get back to business. - here you go. - oh, thank you so much. - sure. feel better, hon. - thank you. i need you to call your hotel. it's very simple. just use your managerial pull to move keefe from 3825 to suite 4080. i'll leave the details to you. you just sell it. you've got the wrong person. i don't have the authority to do that. well, i happen to know that you do. you're the only voice that can get this done by the time i need it done. - you need me to write it down? - no. well, then what's the delay? so by changing keefe's room, does that make it easier? lisa, whatever female-driven, emotion-based dilemma you're dealing with right now, you have my sympathy. but for the sake of time and sanity, let's break this down into a little male-driven, fact-based logic. one simple phone call saves your dad's life. and it has to be made soon. you're gonna kill keefe, aren't you? you really need to start worrying more about your dad, leese. how am i supposed to know if he's ok? how do i know you haven't hurt him? - he's fine. - why am i supposed to believe? the last call i got said he was sitting in the tv room eating leftover lasagna and watching the comedy marathon. relax, leese. by now my guy is probably back in his silver sedan, parked outside 9321 blossom palms lane. he's sitting in the dark, listening to a little smooth jazz, while he sharpens his 12-inch ka-bar. that's a knife, leese. - i wanna talk to my dad. - sure. ter you make the call. no. i wanna know he's ok right now or i don't call anybody. your dime. credit card? [over pa] ladies and gentlemen, the captain has turned off the fasten seat belt sign. you're free to move about the cabin. [phone beeping] [dialing] [phone rings] [on tv] stay tuned for more of the comedy marathon following these messages. i'm comin', i'm comin'! [ringing continues] god. - hello? - dad? leese? are you already home? no, i'm on the air phone on the plane. we were late taking off and... honey, i know you don't like it when i ask, but are you all right? you sound upset. leese? leese? are you still there? [phone clicks] did he sound healthy to you? i hope that's a yes, because that's the best i can do. now let's get this over with. excuse me. i'm sorry. can you help me again? last time, i promise. sure. don't get cute. - [woman] you're so sweet. - hello, again. you know, i didn't think that this book would be so much work. there's all these surveys about yourself before you can go on to the rest... could you wait one second? - sure. - my nails. know what? don't worry about the surveys. i'll just... - i'll just highlight my favorite part. - wonderful. - got it. - great. - [woman] you are a lifesaver. - [jack] yep. would you gimme your address too? i wanna return the favor. [woman] i'm always breaking my nails on these things. i'm gonna need you to help me put it back up. - [stewardess] clear the aisle. - we're on a collision course. - i'll come back for that later. - no. here you go. - [jack] last time? - thank you. ok. - sorry i'm... i'm blocking your seat. - not at all. - excuse us, ma'am. - i'm going. thank you. they're much pushier these days. i didn't want this to get complicated. i have to assume she's gonna read that. read what? [yelps] - how's she doin'? - much better. thank you. - good. - thanks. [music plays on headphones] [stewardess] pillow? would you like a blanket? [echoing] pillow? pillow? would you like a blanket? would you like a blanket? [over pa] please return to your seats. thank you. "i want you to get excited about your life. but you gotta get real. i'm challenging you, starting now, to stop dealing in opinions and assumptions and start dealing in facts. fact: fearing to act is human. failing to act isust plain dumb. fact: thinking when you should be acting will only make your head hurt." i'm not makin' this up, leese. it's right here. fact: you've been out for a half an hour and keefe's room still hasn't been changed. so i got you some aspirin. i need you coherent, leese. [over pa] well, we were hoping things would calm down, but that's not happening. so control's just cleared us up to 35,000 feet. let's see if we can't get above this weather, smooth things out. now, let's do this. if i do it, if i make that call, do you promise you'll tell who's outside my dad's house to go away? you call, i call, dad wakes up, puts on coffee, never suspects a thing, you go back to work, life goes on. i am now calling your hotel. i don't have to tell you to sound convincing. - you've said enough. od. [phone ringing] [on phone] good morning, lux atlantic resort, this is cynthia. hello? hello? cynthia, it's lisa. [cynthia] lisa? you sound terrible. are you ok? there's just... there's a lot of turbulence on the plane. - you're still on the plane? - yeah. i heard flights are delayed. you'd be so proud of me. we're all set for keefe. cristal on ice, the cigars, not easy to find this time of night. you know, about that. i'm gonna need you to do me a favor, ok? you sure you're ok? please do not ask me again if i'm ok. - i hope you're... - [phone cuts off] look, uh, something's come up. we gotta change keefe's room. can you pull up the file? we're gonna move him to room 4080. right. the pin is 4882. - i'm gonna need you to take... - gimme that. hello? cynthia? pretty clear thinking, given the circumstances. let me guess, stress management courses? they're really paying off. we get outta this, i may have to steal you. - excuse me, miss. - yes? - are the phones not working? - they cut out during storms. they'll come back when we find clear air. - great. thank you. - you don't have a backup plan? - why are you doing this here? - blame your grandmother. she keeled over, you hopped on the next flight, - keefe changed plans, here we are. - peanuts or pretzels? - peanuts, thank you. - ma'am? no. so, what happens if they don't start working? you bury your dad in a closed casket. 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[ female announcer ] tired of waiting for great hair? [ woman ] hey! [ female announcer ] no worries! [ woman ] yes! [ woman #2 ] all right! [ female announcer ] aussie makes naturally beautiful hair simply happen. add some roo to your do! start with the rich and " creamy melt of kraft singles and get the best cheeseburger of the summer. all for less than a dollar. kraft singles. goodness. squaed. (boy) if you love raft singles, your summer just got more fun! bring a kraft single wrapper, to any tuesday minor league baseball game - buy one ticket, get one free from kraft singles! for more info go to krafsingles.com [dog barks] [turns on tv] [on tv] well, gang, brace yourselves, 'cause i have news. i'm engaged! [dog barks] i know him. - know who? - keefe. he's a really decent man. well, sometimes bad things happen to good people. like you. you know, i've known you for a while now, lisa. before tonight, i mean. and far as i can tell, your life revolves around your job. the occasional cocktail at the corner cafe, the classic late-night movies. and scrambled eggs at 3am. what turned you into such a loner? was it your parents' divorce? wait, did someone break your heart? [tone sounds] [over pa] the captain has turned off the fasten seat belt sign. - i have to go to the restroom. - you're free to move about the cabin. best i can do. ok, you know what? you got me. i'm gonna make that call when i can make the call. but right now you gotta let me go. i need to go. ok. i trust you. and i need my purse. but not that much. [chattering] [woman] i was really nervous there for a minute. [man] we just kept goin' in and out. excuse me. you in line? yeah. do you wanna...? you were here first. excuse me. [sobbing] i can't do this. i can't. somebody help, please. somebody help. [vomitting, coughing] oh, god. ok. get up. [phone beeps] i was wondering... don't fight me. you're all worked up from being so creative. breathe. hey, rebecca. you can't just run off like that. a man went in there. everyone shares. i'll take you to the one close to your seat. but a lady's in there too. ok, one of those flights. here, come on. [gasping] please, just stop whoever's at my dad's house. i already have, by twice intercepting these little communiqués. if they'd have fallen into the hands of a stewardess, she'd have gone to the cockpit and we'd land somewhere else. if that happens, leese, our guy in the bmw's gonna know about it. so do dad a favor and stop gambling with his life. you don't have to do this. any of this. someone do that to you? no. is that what it is? no. you know what i think? you know what i think? i think you're not such an honest person. because i've followed you for eight weeks now and i never once saw you order anything but a sea breeze. [gasping] i can't breathe. i can't breathe. [moaning, coughing] i never lied to you, leese. know why? 'cause it doesn't serve me. we're both professional. we have the will and the means to follow through. 'cause when we don't, our customers aren't happy. and when they're not, we suffer and our lives go to hell. and that's not going to happen. is it? - no. - good. because i'm gonna tell you the phones are working again. are you sure we got a deal this time? - huh? - yes. peachy. well, thanks for the quickie. good. come on. excuse me. this isn't a motel. sure. - lose something? - yes, my book. [woman] it was here. maybe it slipped down behind your... i need you to pull yourself together, lisa. we seem to have attracted a little attention. once they've made their rounds, we'll make the call. [over pa] the captain has turned on the fasten seat belt sign. please return to your seats as soon as possible. thank you. yo. you steal my pen, jackass? no, man, cut it out. i'm sleepin'. mr. keefe has a 7am breakfast and the meeting's at 8am sharp. we're out by 9:15. how we doin'? cars are en route and on time. armored escalades, full communication package. - thanks. we're all set. - good. get these out with changes. - you got it. - [boy] think fast! - [woman] danny. daddy's working. - thattaboy. come here, you. [woman] you should be sleeping. [over pa] ten minutes till wheels down. right now 1.2 million people are on sprint mobile broadband. 31 are streaming a sales conference from the road. eight are wearing bathrobes. two... less. - 154 people are tracking shipments on a train. - ( train whistles ) 33 are im'ing on a ferry. and 1300 are secretly checking email... - on a vacation. - hmm? 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[stewardess] i'll get that. [phone beeps] [dialing] it's time. [ringing] thank you. [ringing] lux atlantic resort, this is cynthia. hello? - cynthia, it's lisa. - hey, you. so i guess you still need that favor. yeah. i was checking with dan young from maintenance. - we can't put keefe in that room. - but he always stays there. i know. but they were fixing a water valve in theter bath and they didn't fix the right one so if anyone uses thplumbing... - the stuff will hit the fan. - exactly. so where do we move him to? lisa? you still there? 4080. 4080. ok. - his security people will be...? - you're right. they're not gonna be happy, so just... - just tell them i authorized it. - ok. oh, my god. the cigars, the cristal. there's hardly time, leese. i better go. outstanding. we're close. what? you know what. my dad. make the call. your part of the deal. - i still need you. - you promised. i'll keep that. as soon as we're on the ground, i'll get confirmation keefe has been handled. while you wait, what if your guy decides to kill my dad - because you didn't make the call? - he doesn't move unless i say so. he's a good dog. he responds only to his master's voice. it'll all be over soon. the keefes will be history, your dad will be safe, we'll both go back... - what did you say? - what? his family's with him? you're gonna kill his family too? somebody wants to send a big brash message, that's their business. i do my part, move on. oh, my god. lisa, shh. hi, welcome to the lux atlantic. welcome to the lux atlantic. hi. here are all your keys. we're putting you in suite 4080. manager got that approved. 4080? we're 3825. - 4080. beautiful suite. - we're always in 3825. except, we've got a bad plumbing problem in 3825. 4080, toilets are good. they want us to switch rooms. we made redundant reservations. we can go to the hilton. charles. the kids are exhausted. - who made the approval? - lisa reisert. it's ok, i know her. - we need to sweep the room. - well, get on it. yes, sir. [over pa] well, we've begun our initial descent into miami. we'll have you on the ground soon. we know you have many choices when you fly. on behalf of the crew, thank you for choosing fresh air. - seat in the upright position. - [man] how long till we land? we should be touching down in just a few minutes. [stewardess] ma'am. please put your seat up. thank you. [over pa] in preparation for landing, make sure your seat belts are fastened and your seats in the upright positions with tray tables stowed. - [moans] - thank you. what's wrong now? you hit me on the head and slammed me against the wall, remember? well, suck it up. we've come too far. don't blow it now. come on, sit up. sit up, leese. we're almost there. - anything? - not much. a yacht. way out there. fishing, i think. - call it in. - right away. [over pa] flight attendants, secure the cabin for arrival in miami. we have gate information for those of you continuing your travel. a gate attendant will help you. thank you for your patience throughout this flight. have a pleasant day. at the gate, i'll follow you into the terminal, we'll hit starbucks, grab a couple of lattes, kill ten, 15 minutes till i get the call that keefe's been taken out. and then i walk outta your life. well... once i'm outta your line of sight, i'll call off mr. killer from outside dad's and then you're free. free to yell and scream, call your dad, tell him to run to the neighbor's. sound good? whatever you say. what, no questions? what good have they done me so far? best question you've asked all night. [over pa] flight attendants, be seated. [appe] [over pa] ladies and gentlemen, on behalf of your fresh air crew, we'd like to welcome you to miami. the weather is 79 and sunny. - [man 1] it's all clear down below. - [man 2] catch much today? [man 3] not yet, sir. - sorry for the intrusion, sir. - hey, no problem. - you guys have a good one. - thanks. - good luck, fellas. - thanks. [over radio] 13, sergeant one on central. - all right, we're clear. - ok, let's go. coast guard says it's all clear. bring 'em up. it happened in a parking lot. the scar. two years ago. in the middle of the day. he held a knife to my throat... ...the whole time. ever since, i've been trying to convince myself of one thing, over and over. that it was beyond your control. no. that it would never happen again. [tone sounds] [moaning] [chattering] [passengers] excuse me. [man] lady! i have a flight to catch. sorry. - you all right? - [gasping] oh, god! we need help back here! [woman] oh, my god. - [woman] is anyone a doctor?! - excuse me. sorry. - a man needs help. - stay right there. [woman] help! help! - one minute, miss, please. - [woman] we need a doctor! [stewardess] stay... everyone, remain calm and return to your seats. [wheezing] - there goes your pen, dude. - we need an ambulance. hey, stop that woman. she stabbed the guy! hey! we have an emergency. security to the m-2 gate. [over pa] attention, security. request for assistance, code three, gate m-2. security, code three. d you see where she went? - right around the corner. i'm really thirsty. hi. i'm wendy from airport food services. - have you dined at our terminal before? - um, yeah. [shouting] i used to... where did she go? it's my "save-so-much-on- his-grphing-calculator... look. i made it say "booger." ...i-can-get-him-a- mah-tutor" button. it's my "save-so-much- on-school-supplies- he-can-stop-using-his-sister's old-backpack" button. it's my "save-so much-i-can-get- a-binder-for-every-day- f-the-week" button. there's no school on saturday and sunday, genius. don't ruin this for me. (announcer) stples equals savings on everything for back to school. staples. that was easy. naturally energizing green tea, and b vitamins. it's a good-for-you kind of energy that helps you get stuff done. try cranergy from ocean spray. it tastes like a pretzel and a cracker at thesame time., - wow! - well, you can taste th pretzel side. - it's really buttery. - it's different than anything else i've ever tasted. townhouse flipsides. part pretzel. part cracker. all good. it's the chevy open house. and now, with the cash for clunkers program, a great deal gets even better. let us recycle your older vehicle, and you could qualify for an additional $3500 or $4500 cash back... on top of all other offers.. on a new, more fuel efficient chevy. your chevy dealer has more eligible models to choose from - more than ford, toyota, or honda. so save gas... and money... now during the chevy open house. go to chevy.com for details. of sensitive skincare, the world's top skin expert... here i am! (announcer) is making sure the gentle care you give to yor face works for me. (announcer) ...hands... remember the elbows! (announcer) an legs mmmm, silky smooth (announcer) alsogoes to your tush! excellent! (announcer) ith new aloe & e and soothing clean flushable oist wipes... check your own sensitivity profile at cottonelleinstitute.com. two thirds of women havesensitive skin - maybe you're one of them? you know they don't call this a lab for nothing. sir! ok, we have a doctor for you. don't speak. you don't wanna damage your vocal cords. oh. it doesn't look bad. it's your windpipe. it's not dangerous really. no, don't! hey! [stewardess] sir. sir! - [man] hey, you need a hospital! - [stewardess] sir! you're gonna have to fill out a report to the police! - that's my scarf! - whoa. - [over pa] passengers for flight 1221, 1221, - come on. - we're boarding rows... - come on. - [beeping] - no! jeez! [man] gate m-2! m-2. m-2, all the way up! - [man 1] yeah, we're up there right now. - [man 2] m-2! [over pa] your attention. arriving passengers from fresh air flight 217, please retrieve your baggage at carousel number three. [woman] careful. [lisa] heads up! oh! oh. come on. come on, close. [wheezing] - come on! - danny! slow down, honey. - [keefe] kids, be careful. - keep two on the roof, two downstairs. - fantastic. - nice. isn't this nice? [speaking in foreign language] [over pa] welcome to miami international airport. - smoking is not allowed. - as soon as i get in. keep your baggage with you and report unattended baggage to airport security. thank you. my car! ok. come on. [beeping] - [honking] - ah! jeez! jeez! ok. ok, one more. - [phone ringing] - got it. lux atlantic resort, this is cynthia... - [lisa] put me through to keefe's room! - lisa? what's going on? you have got to get keefe out of that room. - you already changed him. - no, it's got nothing to... look, i think something's gonna happen. you... listen, pull the fire alarm. - what the hell are...? - evacuate the hotel! get everyone out! you've got to go up there now and physically tell them! tell them that keefe is a target! cynthia, keefe is a target! - somebody's going to kill him! -shoot. shoot, sho. [alarm wails] get people out! [man] everybody, please make your way toward the exit. everybody stay calm. we need to evacuate the lobby. ok, one more. come on, one more. [ringing] damn it! hello? [speaking in foreign language] mr. keefe! mr. keefe! - hello! - what's goin' on? something's happening. lisa called. get keefe outta here. code red! get him outta here! come on! move it! - sarah, we gotta hurry. - danny. - charles! - lydia! - we gotta go. - [lydia] you got him? - i got him! - everybody move! rooftop! go! everybody, right now! - [cynthia] get in the elevator! - let's go! come on! come on! - [man 1] i want everybody outta there! - move,move! - get in! get in! - incoming! move, people, move! get down! [shouting in foreign language] oh, my god. [screaming] ah! all right. get him outta here. - come on, let's go! - get out! come on. - you ok? - yeah, we're ok. let's go, come on, come on! i liked that idea he had about running a marathon. i'm saving for retirement. i got plans. i'm thinking of biking to work. the amount of money i save on gas, i've been able to take hotel shampoo bottles when i travel haven't paid for that stuff in years. (announcer) at citi, we know everyone's talking about saving. and we've got lots of ways to help like the security of an insured money market account. because when you save a little today, it makes you feel good about tomorrow. that's why citi never sleeps. it makes you feel good about tomorrow. how about a swim? i'm a little irregular today. don't you eat activia? for my little issues? they')re not that bad. summer' no time to put up with even occasional digestive problems. believe me, once they go away, it's mazing howtgood yo. announcer: activia is clinically proven to help regulate your digestive system in two weeks. summer' a wastin')... takeit works, or it's free.now./ ♪ activia d s k?s it hthy?an by? wgi. ( meows ) ( meows ) cats everywhere are using fresh step because it doesn't just mask odors, it eliminates them. so don't be surprised if your cat needs help finding her litter box. fresh step with odor-eliminating carbon. it's almost like not having a litter box. [joe] lisa? - dad. - lisa, what the hell? - did you call 911? - i already did. who is this? - i can explain that. are you ok? - am i ok? come on. - i have to call the hotel. - come on. come on. sit. sit. - ok. ok. you're ok. - yeah. - ok. - i'll get the first aid kit. the cops are on the way. [phone ringing] - lux atlantic resort. - cynthia, are you ok? - yeah. - is everyone else ok? yeah, yeah, sure, we're all ok, i think. you better get over here. i have no idea how i'm gonna explain this. ok. ok. um, i'm on my way. dad, i need your keys. we have to get... hi. [wheezing] dad! oh, he's not dead. i wanted him to see what i'm gonna do to you first. dad. come on. you have to get up. you see, lisa, i never lie. ok, so is this personal now? just finishin' the job. well, you're too late. everyone's alive. in that hotel, every single person is alive. what, you didn't know? you failed, jack. - i'll finish the job. - t in my house. [grunts] ugh! oof! - you know i think i changed my mind about killing dad. [glass shattering] where's your male-driven, fact-based logic now, jack? i don't think that's what got you here. did you hear me? [creaking] [phone rings] [on phone] this is 911 dispatch. is anyone there? yes. hello. i'm sorry it took so long. we had an emergency downtown. it says you had someone hit in front of your house. there is a man in my house who's trying to kill me. ok, if you can, lock yourself in a room immediately. units are on the way. just hurry. [screaming] no! you're pathetic. [screaming] [wheezing] [sirens wailing] - we'll talk again. - don't move. [joe] hey! [gurgling] come on, sweetheart. come on. - there go. - you alright? - yeah i think so. i am. - are you sure? - i think so. - and you? - yeah, yeah i am now. - you know for the first time in a long while... - i believe you. - good. - right over there. right there. - excuse me. - [on radio] jer, what's your 20? - [man] stand by. cynthia. - we got it covered. - are you ok? - yeah, i'm... - yeah? yeah, i mean... ...i think we had a really good night, all things considered. just that one incident, really. cynthia, you did so good. - thank you. - ok. excuse ladies. mr. keefe. i'd like to thank you both. - for my family, i thank you. - [man] sir. we have to go. - let's talk soon, yes? - mm-hmm. - [man] roger that. - [marianne] lisa! this is the worst experience we have ever had. do you have any idea what we have been through? - well... - first there was no reservation. then, our ceiling exploded. i got chunks of plaster all over me. i could get asthma. i'm so sorry. is there anything we can do to make it up to you yes. start by cleaning house. get rid of her. she is completely incompetent. absolutely. and cheeky too. i see. well... here's what you can do. fill out a comment card at our front desk. a comment card? she asked us to fill out a comment card. you want us to fill out a comment card? yes, i do. and after you finish, you can go ahead and just shove it up your ass. yeah. - you are so my hero. - let's get outta here. - let's open the bar. - champagne? - oh, anything but a bay breeze. - ok.

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