Theyre still getting bills. Now they are fighting back. For more than one year i work on your side investigators have been digging into the Cleveland Water Department in tonight and neighborhood is fed up. Constant noise, phone calls ignored and Big Questions about water bills, investigator Jonathan Walsh joins us now and we keep finding these questionable charges. It is like an endless cycle of complaints coming in, people like the residents on kensington avenue in Cleveland Cleveland water came up with this. We met eddie irvine stood with others on kensington as continued construction work went on along their street. It is part of waterlines being replaced and service at one point was cut off. And neighbor had a funeral in the family and the whole family came over and there was no water. Reporter neighbors got their water from hydrants and hoses and they had readings that charge them for water that never ran through their meters, when they asked why . We called and they gave us an attitude and on top of that our bill which shouldve been lower was almost the same price. We should be compensated on a water bill and not charged. Reporter this our underside investigation into Poor Customer Service and roadblocks for city of cleveland residents. We do not count on the mayor for anything. Reporter the project was only supposed to ask . Last a few weeks but took a few months and it is just now getting the last touches after news 5 phone calls and more help. We waited long enough and it took us coming out and maybe our councilwoman doing her job well. Reporter how other people that put up with this describing how the situation was handled . Terrible, ridiculous, chaotic reporter late this afternoon i got a text from the Cleveland Water Department say may have reviewed whats going on and they will reach out to provide information and answer questions, i will let you know if any adjustments will be made on their water bills. Jonathan walsh on your side. Cleveland police on alert tonight as they say a 12year old girl told them she was kidnapped and escaped before she was the child was in the parking lot at her school when a man in a white van pulled up next to her, punched her in the face and then the girl woke up and was tied up inside a house, she was able to wiggle out and ran to an rta station with 2 Police Officers and investigators are working with the girl to drop a description of the man but if you have any information give police a call. Take a look at this, the shooting posted on facebook has left people appalled, the two shooter is 15 and he recorded himself shooting into his neighbors home. Only on news 5 bob jones has more with this disturbing video. Its remarkable that no one was hurt. Reporter the teen fire 2 guns from an upstairs window, rifle and a 9 mm handgun in this is part of that video. [laughter] reporter we are not naming the 15yearold boy but his social media video is now evidence against him and he can be heard laughing and swearing after firing shots from the second floor and this happened in akron on bloomfield avenue around 9 pm. Two or three shots struck the side of tonya watsons house and she was home and heard the gunfire and saw the boy pull a found the boy home alone after police got a search warrant the teens grandmother returned and inside they found the guns and made a copy of the disturbing Facebook Live video. Is awful, he must be an idiot, why would you go on facebook to show that you have weapons so that everyone can see . Than his friends or whoever they are are applauding him and telling him to do this and then go hide. That is pitiful. Reporter that 15yearold boy is in juvenile lockup tonight while the police try to figure out just exactly he got his hands on those guns. In akron, bob jones, news 5 thanks. Cleveland Police Arrested 217 yearolds that shot the 27year old man in the back this happened at 8 pm on these hundred and 54 street, officers were nearby investigating a robbery when they found a man leaning against a house, they home. You were able to arrest them. New tonight at 6 pm seven people have been arrested and charged for vandalism at the shelters. In june glass windows at more than 80 shelters across the Greater Cleveland area were damaged. According to Court Documents the suspect also shot marvels at homes businesses in vehicles. Also the next piece felony counts of vandalism. The group did more than 27 in damage to us shelters alone. For johnson and im ready for a son visor tomorrow and snow pants on saturday. We are looking at a few high clouds floating in and out of the area right now and drive but check out the warm temperature pattern that is setting up and has been set up across most of the ohio valley get one more day of that and let me show you, fridays record highs, cleveland 71 and one year ago tomorrow in 2015, akroncanton 70 is the height and mansfield 71. We should beat the senate will show you where we are going tonight and tomorrow. The lows will hover in the mid 50s by 8 am and then check out this jump. 10 am 63 and near 70 at lunchtime and 72 or 73 degrees would break the record high and set a new one. Everywhere across Northern Ohio and then parkas, the cold air is coming and we will show it to you next. Developing at this hour steve loomis, the cleveland president has been suspended from the force, according to a disciplinary letter he was suspended for six vectors related to an altercation related with another officer in october. The suspension comes not because of the altercation but because he shouted vulgarities and in a statement to news 5 he said it wasnt offduty family matter and he is appealing the decision. We follow the outbreak of legionnaires disease in lake county and they are asking why they were not informed sooner. There are 13 confirmed cases one of them deadly and three of them potentially tied to businesses along a small stretch of road and that is where we find news 5 gerardi. He spoke to the residents that live nearby and they are not too happy . Reporter not too happy at all because along the small stretch of road in eastlake three separate businesses have been tied to three separate cases of legionnaires disease. All three businesses have been given a clean bill of health tonight, the Health Commissioner in the county says there is potential but the disease may have traveled. We live close we should know reporter tiffani lets right around the corner and from three businesses they say had employees diagnosed with legionnaires disease. They ride their bikes past there to go to the park and we are all over the place. Reporter her 11yearold son has flulike symptoms, the first signs of the legionnaires infection and she is angry she was not made aware of a pet . Of the possibility. I have three kids and i would like to have them checked out, i dont want to wake up and have them pass away because they are so sick. We normally do not expose the information because it is unfair to those affected so until it reaches a large threshold number for our size of the county we try to keep this quiet as possible. Those that needed to know did and the employees of the were made aware and cleanup became immediately but with 13 cases and one death county officials want everyone to know that there is still a slight threat. A few flulike or pneumonia symptoms and you live in the area the best thing to do is let your physician or medical care divider know that they can do a urinalysis to identify that. Reporter 12 additional counties or be . Are being looked at to make sure they not have the back area. Live in lake county, james gerardi, news 5 sex offender registries were created to help police and neighbors keep an eye on convict did offenders but in ohio panel will vote on a major change to the database and that changes being met with strong opposition from victims advocates and we talked with one of those groups today. Reporter when it comes to do not fix it. The ohio . . Criminal Justice Committee that makes changes to criminal codes will vote in the next few weeks whether to make changes to the sex offender registry. The committee calls the changes commonsense changes that they say will still allow for community safety. The changes would allow low level sex offenders to petition to have their names removed from sex offender lists and the committee will vote whether to remove the residency requirement , meaning sex offenders could live near a school. Katie hannah, executive director of the Ohio Alliance said that judges, prosecutors and public defenders are included but victim should also be heard especially if the proposal goes before lawmakers before a final vote. Any decision needs to include the voices and reporter the committee had a lengthy agenda when they met in columbus today said they did not go on this issue and they will try again in a few weeks and we will stay on top of it. Live in cleveland, news 5 local restaurants are struggling to stay open in an extremely competitive market, how the landscape has changed an impact it will have on you. How the community is teaming up with the local police this thanksgiving. Plus a look at the warm we continue to follow breaking news where a woman was hit and killed on i 90 it is still close between mckinley and west 140th and traffic is backed up and you can see that both sides eastbound and westbound, one is stopped and one is slow going and for a closer look we have drawn here. You mentioned that the eastbound and westbound lanes are being affected. As we look out the window you can see that they have just reopened one lane of eastbound getting by and these are the 90 eastbound lanes but it is a slow go. One main just reopened and this was just a couple of minutes ago was you were talking to me. I do see card start . Car starting to go but traffic is on a standstill back to the mckinley avenue exit. There is also slow traffic westbound and you can see that traffic is moving as you get past the accident. It is bumpertobumper traffic westbound coming out of downtown back to the bridge and i will swim . Swing the camera back to show you how much of a backup we are dealing with. You can expect long delays in the area and the accident is just west of westland 17th and the bigger traffic issue is on 90 westbound as you had out of downtown and you can look at the long line of traffic that bridge. One lane open on 90 eastbound and pass the accident site and also headed out of downtown. We will keep you uptodate and let you know when things start to move but one lane has been reopened. Back to you. What a mess. Thank you john. Cleveland is known restaurant scene and no matter where you turn you will find a great place to eat it was so many restaurants close to each other some Restaurant Owners are struggling to survive as news of another restaurant shutting its doors comes to us. Reporter after two years the owner of this restaurant behind me shut his doors and made off the stuff for now, he is worried the others could soon follow. Tommy closed and is now american diner and he has tried to capture peoples attention in this cut throat field. The Hard Rock Cafe close this summer and multiple restaurants have also called quits. They say there is not enough customers to go around. You need 70,000 people around here to support the business, every season there is new restaurants and bars opening and it will continue. Reporter there are still vacancies steakhouse on euclid and by Public Square of ruth chris is set to move in as well that is what i am told it will be an upscale talk about. Live in cleveland. News 5. Cant you tell we are hungry . Stay tuned. We are enjoying this warmth and we are one more day and then the chill. Cleveland with this live look downtown and clear skies and the city is shining brightly and let me show you this temperature. It is 60 degrees still in downtown cleveland on 17 november. 59 in hawkins and 53 canton and 16 millersburg and 62 in fremont. Again we have 430 dew points southerly breezes 10 mph and 64 is the official high right where we said it would be and the averages 50 and 37 so another warm day and tomorrow will add a good eight or 9 degrees. We will see some high cloudiness moving in during the overnight hours but here is the winter storm, the first of the snow is wrapping up in the low was right here and it will slide towards lake superior. We will stay on the warm side and you can see the temperature contrast and 80s just an hour ago. There is a front in between. Tomorrow we will set new record highs and then this cold arctic air, streaming and and 7 am on saturday and then falling temperatures after that and scattered rain during the day and this mixes with snow by Late Afternoon and then scattered snow saturday night into sunday. Should have these coats ready. I dont think well have a lot of snowfall accumulation, the could be some spots that get a few inches but we are not going crazy on expectations, maybe a half an inch for most of us. 54 degrees overnight and it should be clear and starry and tomorrow is 73 for the record high temperatures and 47 tonight for akron and 72 browns game. And you are you going . 30s and windshields in the 20 and when gus at 35 mph. Saturday scattered rain and 38 monday and a few flurries left east of cleveland and east of cleveland 38. Back with andy and sports after browns and steelers week continues with a soft and dull roar Emma Cody Kessler is getting good rookie experience for the quarterback and hugh jackson said its time to look at him from the growth angle and take it easy. We have been harsh were talking about arm strength in this and that and lets let the guy play and see what he will be when it is said and done he is a young player and a rookie and he is in a tough division tough defenses in football and he is gone out there and competed. To wonder what its like to be a rookie for the first time crossing the goal line . Tonight on the hugh jackman show set the ball explains this. Theres not a lot of thinking and it was great to get to the end zone and dont think i truly realized what happened until i got back on the sideline and shook everyones hand. It was cool. It had to be cool and before we dive in what was it like knowing on a thursday night that the 29 other teams are at home watching you . I realized after the fact that that was my first touchdown and it came on a pretty big night. We can now dive in and its 1st down and you are in the red zone. You want from cody kessler and walk me through the whole play. Cody reads the middle safety and throws the opposite. He played it up and it was a great all and then he came down with it. Reporter how fulfilling is it for you as you missed a lot of Training Camp and he struggled with the hamstring touchdown and what does it mean to put your team ahead early . It is great to contribute and my goal is to be a big role on the team and i am happy to contribute and i hope to contribute as much as i possibly can. 010 or 100 its like eating in the locker room. To answer your question every day for 23 years i thought about it. See you at 11 pm. News 5 at 6 pm has been brought to you byhe tonight, breaking news. Will it be a team of rivals . President elect donald trump, now set to meet with mitt romney after both traded bitter words during the campaign. Is romney now being considered for secretary of state . Were at trump tower. Also breaking, the deadly snowstorm, bracing for the blizzard. Nine states now under a w in some places, 80 degrees one day, 20 the next. The two explosions. The deadly gas blast in a town center. Investigators on the scene tonight, after another explosion, this home incinerated. And tonight, authorities with a 30 fix. The confrontation on camera. The Police Officer trying to arrest a woman, then seen punching her in the face. Tonight, Police Defending their officer. And america strong