Police and the swat team rushing through summer street after 911 calls from firing a gun. Was boom, and it scared me. Reporter 53yearold mark the house. Police fired pepper spray, but he wouldnt come out. Hurt today. Reporter the standoff lasted for hours, and hands up. Reporter l, blaine showed his face, hands in arrested. He came out with his hands up. Right when he came out, you hear a big boom, and the house started going in flames. Reporter the house quickly became engulfed, a raging fire only minutes after the arrest. As he came to the front door, officers on served flames coming from the home. He came out of the front porch. Fire was already going at that point. He came out. They took him into custody. He was arguing with officers and resisting when he came out. Reporter police say soar usely hurt. The air was thick with smoke, and everybody was asking the question why. One of his friends told me his mother just passed away, and he was having a hard time renting out the other half of his house. Its scary, because i always hear gunshots coming out of Reporter Police at this point do not believe weapon at officers, charges. Theyre satisfied also at this point nobody else was was alone. Jim smith, wbz news. Back to you. Developing now, a holiday horror in milford. Two people dead, possibly monoxide. Lewisia . Reporter good evening, liam. The booster county da has now said those two people were sent to the hospital, are being treated for what they believe is carbon investigators are waiting for autopsy say results to officially determine the cause of death for the other two victims. While neighbors are telling us more about those victims, they say they are a couple originally from brazil and that they have an 18 still lives there. This building condemned per order board of health. The signs taped to this duplex in milford nearly discovery. Afternoon, m,lford police and fire got a medical call to 24 prospect heights. What they found was two people dead inside. And two others from the building were transported to the hospital. The whole thing investigated as possible Carbon Monoxide poise song, Police Involved as well. But emergency crews say its just too soon to tell. See a man and woman neighbors tell wbz that a couple lived in the 24 side of carlos albertez said they had a roommate. That friend, alberto claims, felt ill around two friday morning, and is now in the hospital im so sad. Reporter so again, foul play is not suspected here, and the state fire marshall is going to be looking into whether or not there were functional alarms in this building. Wbz news. Katie, back to you. Thanks so much, lewisia. Developing in al, crews rushing to rescue people trapped from another tornado that touched down this evening. This happened just outside billingham. So far there are no reports of any thefts. This is the latest in a string of deadly storms that have hammered the south this week. A rare full moon on this christmas. You can see it now just past full. Not going to see this again until 2034. Also rare, of course, this warmth today. It was the second warmest christmas on record, but winter is returning. Pamela gardner is here to lot us know when the tomorrow you get a little taste of those cooler temperatures, but nothing like what well experience monday into tuesday. Thats when temperatures will only be in the 0s, and were tracking a winter storm. We dont have to worry about that just yet. Today lets just relish what we had. 60 degrees for the high in wooster. Boston has 62 degrees, just shy of the record. 65, that will still stand, set back in 1889. For all of us, 57 boston to chatham. A beautiful evening out there, and overnight temperatures will stay rather mild. We have a few showers passing to our south and some coast. But overnight we dry out. Temperatures will be in the 40s at least here in boston, 47 degrees by 4 p. M. And thats about it. We will only be in the 40s tomorrow. Then back to nearrecord high temperatures for sunday, plus tracking that 1st winter storm, when that will arrive and the latest thank you. We have dramatic video showing an intense fire that destroyed this home in cranston, rode island this morning. Fire crews got everybody out of the house safely, but the family lost everything, christmas presents. The Cranston Police department set up a go fund me tonight. A hazel mother and daughter are facing charges, accused of making up a terrifying tale. Investigators say the two reported witnessing a man throwing a baby off a bridge. That touched off a major and expensive search effort on Christmas Eve. Both of those are due in court next week. Drivers are rushing to deliver thousands of packages that did not reach their destination in time to make it under the tree. Many employees are volunteering to work tonight. Wbzs julia loanchek reports some customers are seeing red. Reporter up until 1 00 this afternoon, customers could try their luck at the local Fedex Express stores, but so many have already taken to according to quite a few people on twitter and facebook, fedex ruined their christmas. Thousands are sounding off online, upset their packages didnt arrive in time. In fact, a few unhappy customers spent part of Christmas Morning at the fedex in south boston, trying to track them down. Some were lucky enough to walk out with boxes in tow, but many others left empty handed. Jenna injure already is among them. I know kind of lastminute, but i had to get my boyfriend something, and target had these really nice jackets, so i ordered one, and the reason why i did was because it had, like, big letters, it would be in by the 24. Reporter instead. Its, like, in transit in maryland or something. Reporter the shipping giant was open Christmas Day in an effort to get as many shipments delivered as possible. In fact, many employees actually volunteered to work. Fedex blames this weeks Severe Weather for the delays, and says the heavier thanplanned lastminute shipping volumes im sure im not the only one experiencing it, but, like, its frustrating, because, yeah, i waited a while to do it; but you know, if they put these advertisements out its definitely going to be there, i mean, i should be able to trust it. Reporter little consolation for customers like jenna. Reporter if i had target uses fedex to ship, i would not have bought it. Reporter rival ups did also experience minor delays, but nothing like fedex. In south boston, julie longch,k, wbs news. Tis the season to request a refund from your wireless carrier. Verizon and sprint customers are due millions from those companies, this after the sec discovered they charged bogus fees for services. Now, if you have to file a refund, you have to do that before the new year. At t, t mobile customers were also eligible, but the deadline for those refunds has already passed. Many of you found drones and hover boards under the christmas tree. We want to give you warnings the lithium batteries in hover boards can catch fire. Drone owners, you have to register that device before its 1st flight. One moms special delivery arrived this morning, a gift she was not expecting until the new year. Reporter the best gifts dont always arrive under the tree. Its pretty amazing. Reporter firsttime mom general stavnick held hers wrapped up in a white, pink, and blue blanket. I feel so blessed. To have him on christmas on top of it all makes it all the more special. Reporter her mom and hospital room. The family hoped for a christmas delivery. When she found out she was pregnant, we all immediately thought this was going to be on christmas, and it feels sort of appropriately. And really, you couldnt ask for a better gift. Reporter general always knew she wanted a child of her own. It seemed as though so many landed on holidays. It just seemed like it would have been a perfect continuation of this great story. Reporter her due date was january 5th. Doctors at brig ham Womens Hospital induced her Christmas Eve. Generals sevenpound baby boy arrived at 10 58. She doesnt have a name yet. Her students have provided suggestions. During my pregnancy, there were very few things appealing to eat. One of them was mac and cheese. They were all hoping id name him mack. Reporter general is thinking about the holiday how to incorporate her sons name. I feel blessed. And mom and baby go home sunday. We both have name suggestions my name is chris. Noel. Still ahead tonight on the 11, christmas crooks targeting your trash. Garbage to find out whats worth stealing in inside your home. Holiday return headaches. How you can get the best Customer Service without the hassle of waiting on the phone. Cardinal malley celebrates christmas with the homeless. Why they may have less to celebrate this year than now that all your presents are unwrapped, many of us will be on the phone with Customer Service about the broken or the missing parts. But there are new ways to avoid the endless wait on the phone and the numbers to try and reach a live person. Catherine houser explains how Customer Service is going hightech. Reporter car area malt dreaded the thought of being stuck on hold with the i get really aggravated. Reporter now she doesnt make the call. Instead she uses the app. She gives fit name of the company and her question, and the app takes care of the rest. Within two hours, i got back a response directly from the cable company. It was a long message that listed all of the details, answering all that i had asked. Well i think certainly the days of consumers getting all their problems taken care of by sitting on hold with a company are quickly fading. Reporter and there are a lot of new apps during the hard work for you. Get human will show users the most immediate way to work through a companys phone maze to reach a live person. The louis say apbp waits on hold for you, then calls you back when a real person at the Company Finally picks up. Press one to be called back at this number, or two to enter a different number. Reporter while these apps ease phone frustration like any app you check their prove say policies. Familiar size with how this app is going to make money off the information you provide. Then decide whether or not thats an app you feel comfortable using. Reporter car area said she was more than comfortable using the app to get a quick answer. It was the best experience i had when it comes to Customer Service. Reporter theyre offering up other options, like instant messaging through facebook, and apps that let you tweet directly to the company. Im catherine houser, wbz news. That brings us to the number of the night. Four million, thats how many returns the post office is expected to process in the next week. This is a great story. An astronaut at the International Space station sent an apology back to earth tonight. He says he dialed the wrong number from space, and actually called the homeowner by mistake. He tweeted his regret, writing, id like to apologize the lady i just called by mistake, saying hello. Not a prank call. Just a wrong number. With all the technology is this planet earth . Then she finds out its an astronaut up in space. There you go, pamela. Take it away. I love that. She must have been so angry, and then man, thats great. Well we have a very warm christmas. What can i say . We were close to 70 degrees yesterday. Boston hit 69 degrees, the warmest Christmas Eve on record. And we went down in history with the 2nd warmest christmas on record. The warmest ever on record, at least 65 degrees, set back in 1889. That will still stand. Temperatures still in the 50s at this time. Some 40s once you get farther to the north and west. 57 in boston, 55dalmouth. 55 degrees for our friend sarah chatham. Lows tonight, not too bad. In most spots, warmer than the average high which is 38 degrees. 43 in boston for that overnight low, 39 in lawrence. Prelim out 43. For tomorrow high temperatures only in the upper 40s and lower 50s. Feeling much cooler compared to the last couple days. But still well above normal. Well take it. Weekend dramatic, looking fantastic a. 50 50 weekend. Were cool and dry saturday, mostly cloudy skies expected. Sunday 60 degrees with a chance for scattered rain. And well be tracking that record high. 61 could fall. Well keep you updated to that on sunday. Hourbyhour forecast, were timing our next chance for rain, a little wintery mix as well in northern parts of new england. Heres the deal. Hour by hour, noon saturday, were mostly clear, becoming mostly cloudy later by evening. 8 00 p. M. , still looking dry. But if you start to travel at all, saturday night into sunday morning, thats when we could start to see a bit of a wintery mix in more rain here in boston. Still some heavy downpours at types, which could make travel tricky. Then that freezing line is actually going be across Northern New England with snow chances for the through 2 00 p. M. On sunday. And heres what its looking like, anywhere from 1 to 6 inches of snowfall. Some good news for the ski resorts, but only in the extreme northern parts of new england here. Saturday night into sunday, we have advisories posted, warnings popessed. Travel is going to be tricky there. Now for us in boston, targeted monday night, peak travel trouble time for the next several days, really. Hour by hour, want to show you monday. Were dry. Were okay. This is the big system moving our way. And this one pushing in monday night into tuesday, from the southwest, giving us some pretty decent rainfall totals if that. We could also see some snow, too. But the track of this is still uncertain. The rain, snow line could be over northern massachusetts. This still uncertain, too. Its just going to be a mess. And honestly, the forecast models, we look at several of them. Theyre all flipflopped, and all in disagreement. Stay tuned. Well keep you totally updated through the weekend, giving you the latest information. But it does look like at least temperatures will be back in the 30s, back to reality monday and tuesday. Back to you. Well stay in dream world thanks. Cardinal shawn malley presided over Christmas Day mass at the cathedral of the holy cross. That made his traditional visit to the shelter in downtown boston. Thats where john keller caught up with him. The hottest story in american politics now. [ speaking Foreign Language ]. Reporter three months to the day after congress raved about this papal appeal for compassion, cardinal malley brought the same message to the states largest day homelessness and poverty. Reporter but this christmas theres little room at the inn for the needy, as homelessness soars in uni son with housing costs. Until we can get on top of that situation and provide more Affordable Housing for people, the shelters are just going to continue to explode. Whats the answer here . Well the holly father is often talking about the need for economic justice, and we live in a world where the rich are becoming richer and the poor are becoming poorer. Reporter and with federal aid to the homeless not keeping pace with the need, as top state officials warn of tight budgets that homeless advocates are left to hope and pray. I hope that our country particular are particularly in the spirit of elections when people are talking about what new leaders need to do, that these economic problems of homelessness will high on their lists. Reporter when the pope came to america this year, the political establish. Was full of praise for his message. Several months later, youll have to forgive the folks here at Saint Francis and elsewhere if theyre wondering wheres the beef . In boston, john keller at large, wbz news. John, thank you. Still ahead, patriots preparing for their 2nd matchup with the jets this season. Why the pat players are saying the new york defense can play the role of grinch come sunday. This is rider, and i originally saw him on the pet parade. Saw him on tv, and those eyes spoke to me. Thanks to wbz viewers, hundreds of animal in need new englands energy comes from a pool of energy producers. Eversource buys it and delivers it to you. But that pool is shrinking, causing Energy Supply rates to go up and down. So were working with partners across the region to increase our natural gas supply and bring in affordable, clean hydropower from canada. Were leading the way toward the solution. Because more energy means lower Energy Supply rates for you. Good holiday for the patriots, because they control their own destiny. If they win on sunday, home field for the playoffs. And as i said earlier,. It will be a challenge, but i think the patriots and their fans would take it. We begin with injuries. Line backer jonathan freezing rainny ruled out while denny hamadolla is doubtful. Tight end desante cleveland and troy hill off waivers for the cincinnati bengals. The pat know theyre facing an extremely tough opponent in the jets on sunday. Jets have won 4 straight, are fighting for their playoff lives with an Overall Record of 95. 1st in red zone with 28. The pat know theyll have their sunday afternoon. Run. They have a good overall defense, so like i said, were just having a great week of practice to prepare for them. Throughout the whole year, solid defense. They were very solid last time we played them, very competitive, very tough. Theyre physical and mentally prepared, so im just theyre a very solid unit, and we have to be prepared. Happens. To finish. Coming up sunday, starting with patriots game day at 11 30 followed by 5th quarter postgame show, the only place to see tom brady and bell chick press conferences live. Football going on out west. Cavs and golden state rematch to last years finals. Green, 22 points, 15 rebounds for the doubledouble to lead the war no, sir, make it 2617 at that point in the 1st quarter. Lebron james has 7 of his game 2nd quarter as the cavs out scored 2317, but trailed by 3 at the half. After an ugly 3rd, the warriors tried distancing themselves in the 4th. Tom son, he had 19, puts him up by 8. They are smith. Puts the cavs behind just 83 80. But too little too late. Golden state holds on to win it, and beat the cavs 8983. They improve to 281 on the season. Bulls and thunder earlier from oklahoma city. Jimmy butler 2 points to lead the bulls, opened the game with an 110 run, and never looked back. The Chicago Bulls win this 1 10596. Harvard taking on number three oklahoma in the classic game in hawaii. Great hustle pick. 3735. It looks real good. But the sooners came out with a 140 run to start lead to 20 points, leading 6242 at 1 point. Buddy heel scoring a game high 32 points for the sooners. A career high 25 from zana edosewa. Oklahoma holds on to win it 83 71. Harvard fall us the 57. The sooners improve to 110, one of just five remaining unbeaten teams in college basketball. So there you go. Pretty good stuff. Good battle from the crimson, but they just fall shy. A holiday surprise next at 11. The womans son did not adopting a baby. They surprised her with the news on Christmas Eve. How about that . Up next, pamelas going to update the forecast, including some snow. It looks like monday night into tuesday, thats when we could have our 1st winter storm of the season. Certain uncertain on the track and exact timing of this, but we will definitely pass along the latest information to you throughout the weekend and into the 1st part of next week. Next week