us. the dow the issue that commissioner murphy brought up, and we have heard about it where there is a boiler that continually breaks. it will fix it and it breaks again and brakes again. that is the interesting issue. at what point do we say get a better fix or replace it? >> i have asked that question, and it's a high bar unfortunately. >> this is an example of why i think we need more background information on our agenda items. i think there is another statistic we are missing. it will help us look at the whole picture and see what the problem is. i am glad we are responding within 24 hours to these complaints. i am sure we are also tracking these complaints to make sure they are resolved or the matter is debated. so i would like to see the statistics on the number of cases where they were resolved with and a certain amount of time and which ones were not. which ones were resolved within 24 hours. compare that to what commissioner murphy wants as a list of repeat offenders. or if we see the cases, there are lots of cases over seven days or 10 days, we need to probe a little more. maybe this will help us understand the situation a little better. >> thank you. thank you for the direction. that is what i was asking of the last conviction so i know what statistics to provide you. >> i know we're coming into the cold season soon, and to be pro- active in the enforcement and also in the category of condensing and distilling where the major areas of true attention needs to happen is really timely for the department to really follow up. given we are at the tail end of this summer, it is going to be ramping up, because if we do not resolve some of these issues before, they will be on top of the other ones coming in. >> as we get into september, we will do ua heat sweap. we will make sure the property owner has the time clocks up properly and the proper permit. we do that in the residential hotels. we really create emphasis on that as we get into the fall. we will be doing that again this year. >> it would be good for the response to getting the list of the law of the basically continue to disregard. >> if you would like that for the calendar year with in the sampling on, we will go back through and give you the data for the next commission meeting if you would like. >> thank you. to go any additional commissioner comments? >> public comment on five5a and 5b? >> part of what i do for -- as a housing advocate is to advise tenants on how to take care of back rent issues. they will get a 14-day notice and they will come to us and say what the we do? the first thing i will ask them is how did you get in this position? why did you not pay your rent. a significant number respond that i do not want to pay the rent, because where i live, my unit is in disrepair and lacking maintenance. i tell them that is not the way you go about it. do you notify your property managers about the issues that need to be attended to? they say yes, but they are unresponsive, and this is the only way i feel like i can get their attention. in all fairness, once i get involved and bring these issues, maintenance and have the ability issues to the property managers and to their supervisors, things do get addressed to get fixed. my point is why do i have to get involved? they should be able if something breaks or needs addressing, they should be able to go to the property managers and say i have an issue, this is not my fault, i have kids, what ever. again, what they are telling me is that is not happening until someone else hire up gets involved. i do not understand why housing rights committee or some other person has to get involved. this seems like a pretty simple process. if something needs fixing or broken, you go to your property manager and say please address this. for whatever reason, and i do not know exactly, i have heard staffing issues and a lot of different things. i do not know the answer, but i do not understand why things are not being fixed in a more timely manner. think you. -- thank you. >> thank you. >> those people are quite good, but you get the odd one that is not here yet those we need to get onto and have a hefty penalty like $1,000 per day or something like that, because there is no excuse for that. i do know most of them. i have been in many of these hotels, and most of them are really quite good. there are tenant problems sometimes, but then there are other ones that let the issue go on and on with excuses. a heavier penalty. thank you. >> any additional public comment on this item? >> commissioner walker. >> as a closing comment, i appreciate this. i really hope you can take advantage of the fact that we have these organizations and programs around code enforcement out reach, and may be connected in that with that meeting through our housing division to make this more effective and to see how we can help you more on these kinds of issues, especially staffing issues that will compound. i think it has been the intention to help, and we are ready have something in place with the court enforcement are reach where we can use them -- code enforcement our reach where we can use them instead of our reach. thank you for coming in participating. we look forward to working with you. >> i have my own comments to make. with regard to the categories that mean it's really triggers have the ability, that there needs to be a stronger effort or at least attention in a timely way and effective way to resolve these as quickly as possible, because as they get delayed, the complaints that are repetitive basically become part of the statistical padding that comes as a result of that. most importantly, the categories of the citizens that are at risk are the ones that reside there. they trigger the categories of not paying rent, so then it becomes a volleyball effect. more importantly, i think attention is needed immediately, if not more than a timely way the immediate rebecs -- effects will be revolution. thank you. and >> item 6, directors report. item six6a. >> pamela anders. we are about $200,000 over when you compare the revenue this year versus this time last year. i decided what i would focus on is how we ended the year for 2010 and 2011. i want to make sure that everyone realizes that the year in terms of the accounting entries is not over. in fact, departments are still making entries through the 24th of august, and then at the comptroller's office will make entries. so we have not gone through and booked our accruals. some of the departments have not billed out all of their expenses. so that really affects what we end up with work orders. the work orders historically have been one of those things where until we get closer till september or october time frame, we will not know how much they will bill us out. what we are looking at is that our charges for services are up this fiscal year. our refunds have been significantly lower than they were three years ago, which was over $1 million. now they have reduced to $250,000. we project the revenues will be refunds of about $5 million, $4.9 million greater than that which was but it did -- which was budgeted. do not grab the revenues yet, because we need to talk about those in a minute. in terms of the expenditures, we know we had many vacancies this fiscal year, so that resulted in the a surplus of money of expenditures that were less than budgeted. non-personal services, a lot of those are due to vendors that have not submitted their bills yet, so there is open building for that, and we usually have to carry forward money in years for that. that number will definitely change. the materials and supplies, we have historically budgeted a significant amount of money for things like computers and small i t items that are less than $5,000. -- small it numbers that are less than $5,000. we budgeted based on replacement need, but we have not impacted any of the services that we need to provide. in other words, we did provide new computers and new printers and other types of i t devices to people this fiscal year, but we still have savings in there. services of other departments is primarily due to the fact that the bills are usually late. this number definitely will change. we do not have -- we are low on -- the city attorney has not done their billing for the fourth quarter. the controllers had not done all their billing for the whole services by the time that we produce this report. there are going to be changes. our best guess was or best estimate was that we would end the year in terms of expenditures compared to budget by about 3.9 million, resulting in the balance of 8.9 million. this is expenditures versus budget. let's talk about the revenues. i think you all had heard the explanation that we have to make sure that we set aside sufficient funds to cover the work that people paid for. in other words, permits can last for four years. there can still be a lot of work that needs to be done. people come in and they pay before. we have to set aside funding for that. >> don't the term holders pay for an extension? >> that is if they're in extension if they have a situation where the life of the permanent is over. what i am saying is you come in and you have standard kind of project where you are going to have to do demolition and you will have to do -- you will have to rebuild an area, a house. you say, ok, so you are paying for planned review, you are paying for -- let's say you are past the agenda. you were paying for the work that you do for the planned review. you are paying for the work that s group will do in terms of inspections. that does not occur the day you pay. that will occur over the time. >> i understand that. you pay that on the day it is issued. let's say the project does not start and lingers on for two or three years, and you need an extension. >> you come in and pay. >> i do not understand what you're saying. >> it is essentially like an attorney -- >> i know exactly what it is. is not making sense what she is telling me. that is all i am saying. it does not make sense to me. >> you come in on monday, and you come in the october and you paid for the fees for all of your projects, most of the activities of the project happens in november or december, after the recording time. there is still a pot of money that is available for your project that is on our books, because we have not staff yet, but the inspection will happen in november or december. it is essentially like a trust. you pay for all of the work, and that happened some of the beginning and some at the end. it will cover for the cost of the things that have already been paid for but the work has not been done yet. >> can we identify the projects that are in the case, identify the major projects instead of calling it as a lump-sum? >> sure, but the report is over 100 pages. >> have we identified the major projects? we do not have to give them numbers, it is a saying these are the major projects. >> it was started four years ago or longer and continuing to go on. the idea is we do not to continue the current revenues to pay for the projects that have been going on for several years. >> there would be a certain percentage of what is the projected revenue that will save at least -- at least identify 60% of the projected revenue will come from the top five projects of a volume that will be 60% of the current project revenue. >> it is not career revenue. -- current revenue. the current year, the projects that come in now, this is setting aside for people who have brought it in prior to the current year. i would be glad to provide a list, and i would be glad to provide the revenues that we get from the extension fees, but the extension fees just keep the permit alive. it does not pay for the work that was anticipated originally. >> in the words of mr. commissioner lee, at least the level of information should be provided to us so that we are not talking globally in a way that we can now get into the specifics. >> i would be glad to. it is the. it is very deep in terms of the statistics. -- it is deep. we need to make sure we do not get into a situation like we have been in, which is having money if the economy stalls or if we have a major occurrence. . >> i understand that, but if we could at least make a reference to understand where we're headed. i want to reiterate the comptroller's office does look at all that we do, and they are annualizing -- analyzing the whole information for deferred credit. faugh to go right to have a question. -- >> if i do have a question. should we be encouraging them to do their billing faster, or is this standard procedure? >> it is standard. when you are non-profit and have very few finance staff and are providing information to a lot of entities that you are getting funding for, it is expected that you what not -- there would be a delay. i have seen that every place i have work that has non-profit. >> thank you. one last question. under revenue, interest and investment, those are based on what we have in place and those are the current and projected? it is category 300 on page 1 of 1. >> pay interest in investment is not posted by the comptroller's office. it has not been posted -- it will not be posted until after the 24th. that is the best protection based on what we have. -- best projection based on what we have. >> we are under expending by 1.6. right. >> meaning we have a cushion of 1.6. >> this is last year. what that means is we have a more vacancies last year than were budgeted. that was because a lot of it was to be prudent. and because of the recruitment process through the mayor's office. >> on the category of review and services, the incoming projects that will be the large projects, will we have staff in place to take care of those projects since it will most likely take up the engineers and all those other categories that come to place? >> we added staff two years ago, started adding staff so that we would have enough on board. we do have engineering vacancies. they are in dhr. they have been approved by the mayor's office to fill. i believe we can go ahead and do recruitment. >> again, this was my question earlier of for the projected big projects are for where the projected need would be and where we would be on a timely basis and address that accordingly, instead of it lagging, because the sooner we could provide that service, that is where the availability of the project comes into play. >> >> commissioners? >> if there is additional information where you would like statistical information, i would be glad to answer that. to go cashier's? -- >> cashier's? >> with six that are starting this monday. -- we have six letters starting this monday. >> any more questions? thank you. >> i the item 6b, update on legislation. take a we have several that will be currently reviewed by the code advisory committee. some of those are coming in from the program and will be assigned to the structural subcommittee. another one that will be signed to the administration and legislation. we will get you copies of those as soon as they are in draft form. we will provide this to you in the next package. >> any comments? item 6c. >> as you know, we have been negotiating the tracking system contract, beginning on june 1st. and at that time in june at the meeting i presented to you a labyrinth of steps that we have to go through to actually get a contract executed. we had said that we hoped we would go through the labyrinth and three months. i do not think there is a good time of year to actually negotiate a contract, but because it was summer there were absences by the city and the vendor, and we are now -- we will have to have a contract executed by us on september 23. we are very close to that. there has to be some legal work done between our city attorney and the attorney at the vendor. and we have done everything we can to keep on their radar screen that needthis needs to ba priority. we have been telling them we need to make sure -- we elevate to being first when it comes through so that we will get this executed. >> we have started thinking about the kickoff, and one of the things that we want to do is halve an opportunity for the commissioners, along with members of the public, other departments, to view what the commercial system looks like, and what it can do, so we are working on ideas of coming up with that type of menu. then we will also have the kickoff that will be strictly for moving forward in the project with the staff. even though right now the project is sitting in the city attorney's office, we are looking in working for wofowardh the venue. i have something that is still in a format that i do not think will satisfy what you want, but i am asking them to go back and revise it in mixture it is in some sort of format that -- make sure it is in some sort of format that is not directed singhalese at it people. -- sinfullingly directed only a people. we think everything will go smoothly now, but we do not know. >> thank you. >> item 6d, update on disaster coordination unit and in the update provided. -- any update provided. >>