measures it wants to negotiate with the white house. so there may be soon a new category related to the shortage, pharmacy technicians. it's leading to store closures across the country and delays on prescriptions. >> reporter: mom of four, heidi strauss, spent more than 16 years as a pharmacy technician at a rite aid. she quit in october. >> all the parts of my job they've truly enjoyed over the years have gone away with pandemic stress and all the unpleasantness that's going on in health care and retail today. >> reporter: pharmacy tech supports the pharmacists, answer calls, work the register, and more. recently they're quitting. independent pharmacy owners make up a third of retailers. they say they can't find