crisis. i think this picture helped show who's in the room, the mood, the emotion of the moment, which was he was about to call the ceos of two automobile companies to tell them the federal government was going to take over the company. as you recall, it was very controversial at the time. and i was thinking who is this man? how does he deal with crisis? and i think some words that were crossing my mind were leadership, character and empathy. >> the more i've studied leaders in crisis times, whether it's lincoln or fdr or teddy roosevelt or lbj during the civil rights struggle they had almost like a family resemblance of leadership traits the first one being humility, the ability to be able to acknowledge error and learn from your mistakes. i would go from there maybe to empathy as an absolutely