where you have been doing your work, doing diplomacy in a different time to what's become as mentioned a total war zone, civilian buildings, these apartments. what's on your mind at this state of the conflict? >> it is horrifying. discouraging. it is enraging. it is hard to believe this is happening in the country, unprovoked attack on civilian targets. it is beyond description that we could have this going on at this point. it is personally horrifying and it is internationally horrifying. >> ambassador mcfaul. >> couldn't agree more with bill. how can you look at these scenes. ambassador taylor lived there, i have been there dozens of times over 20 years.