demonstrate incredible empathy and compassion with people who have lost everything, lost ovens, lost their homes and to inspire people. she had that kind of kindness about her and putting people to ease. i've also seen her in a lively context, when one of our supporters had painted her portrait and she kindly agreed to that. we had an unveiling at windsor castle. mature who is more nervous, whether it's the artist, whether she would like the portrait or her in terms of how she been captured. she was able to put everyone at their ease there. again, it was great, we took some volunteers very inspired by, also some major donors who support the work of the red cross. there is already a wonderful day. i've seen that lightness but also that compassion in a situation a terrible tragedy.