>> reporter: they'll get him into treatment program >> you've got to want it >> reporter: do you think people want it these days >> no. >> reporter: why are things as bad as they are today? >> it's easy to get it you can go to any corner and get it >> nbc's jacob soboroff joins us now. jacob, the question you asked her at the end of thestory there, why is it worse now than a couple of years ago? >> because of how readily available and cheap fentanyl is, hallie it's not grown from a poppy plant like heroin was, it's made in a lab synthetically that's why this ems unit is not specifically focused on so-called solutions. they want to get to the underlying root causes, they want to get to the inequality that gets people to use drugs in the first place. i've seen it all, supervised interceptions, all kinds of 12-step programs to people off of this.