i never felt so helpless. >> you see these guys, you know, these grown men and they would come in and sit down and just tell you these stories of what they had been through that day and what they had seen. >> the buckets -- the buckets were the things that i couldn't stand. they would fill the buckets with body parts and leave them at our station. >> you had to hold it together because they were in there to talk to you and they were in there because they just needed somebody to talk to, to listen to them. >> what they found of my son, what they call the remains of my son is a bone fragment. three inches by an inch and a half by half an inch.