magazines work a little better. they don't usually come through here frequently. so, you make due. different stencils. i get letters. stuff like that. i make stationery for my mom, my son, my nanna. pretty much anybody that i write to usually gets some sort of, you know, design. >> o'reilly speaks to her mother and son by phone once a week, but visits are few and far between. >> the things that i'm missing, like watching my son grow up. his first snow. she sent me pictures of him being in the snow, all you can see is like this much. everything is all covered up. you can see he's so red. you can tell he's smiling because his cheeks are up here in his eyes. i'm missing all this. >> there are certain moments of robert sutton's life he'd be happy to forget. after several shots were fired