you would wash your clothes, say hi to the kid, go into the prison, see brad, and get back on the plane again. >> yeah. >> the first appeal claimed brad had inadequate representation at trial. >> i thought that was a no-brainer. >> but it failed. appeals court didn't agree, and brad's trial lawyer, darrell deputy, said he served brad well. anyway, marsha hired more attorneys, but -- >> i couldn't get them to talk to me. i couldn't get them to answer a question. i couldn't get them to call me back. >> did they send you a bill? >> absolutely. i've got lots of bills. >> this went on for months, years. she heard about a private investigator named dwight mcneil, but her then-attorney told her, "don't call him." >> so i sat on it for a little bit and i was having a really bad day and i called and dwight picked up the phone. and i just started crying because it had been so long since anyone i had called