>> he was a cop used to dealing with those kind of things with people that were not his wife. >> so courtney took charge. after calling 911, she started cpr on her mother with her father. emt and firefighter eric norwood was the first to respond. >> he just started, help my wife, oh, my god, help my wife, help my wife >> chris hall was kneeling at his wife's side, more in the way than anything, and so hysterical it was hard for the emts to help. >> it took us a little bit to get him out of the way. >> he didn't want to leave her. he kept holding her hand, yelling her name >> the paramedics worked on her for 20 minutes. no vital signs. >> no words to describe the fear and the anxiety. >> you're losing your mother and watching her go right in front of >> we tried to save her together. we just couldn't. >> the ambulance rushed her off to the hospital where she was declared dead. she had drowned in the family spa. a private family