tear to families apart. here's andrea with endgame. >> if you had to pick one place that screams new york city, it's usually this, times square, the city's heart and soul, and normally full of noise and lights and people rushing somewhere. or nowhere. take a short walk uptown however, maybe 25 minutes on foot, and the endless tourist hotspots and commerce gives way to a quiet -- >> here, you find the treeline streets and cozy apartments of the upper west side. >> i started my own family here on the upper west side, just steps from central park. during the day, this neighborhood is buzzing with families. at night, it's quite and safe. but just two blocks from where i lived, in the early morning hours of new year's eve 2009, something terrible touched this neighborhood. >> it happened inside this