>> was that unusual? >> very. the blinds in my area, the reception area, were never closed. >> but they were this time? >> they were closed. and i reached over and turned the light switch on. >> all of a sudden i hear her say, "oh my god, oh my god, oh my god. " and i walked over to where she was, and we could see pam's body kind of laying in a fetal position. >> julie is a nurse. she checked for signs of life. >> i remember leaning down and, you know, checking for a carotid pulse. and i remember thinking, "everything has changed in my life right now. everything has changed for those kids. and their life will never be the same. " >> so, there are two things going on at once there. >> right, right, that's how you're trained. you immediately focus, emotions are put aside. i knew something was bad. i knew something wasn't right. i knew not to move her.