that knew anything about norman, i went over there to norman's desk and i said, can you get in touch with britney's mom. >> i called her and asked if she had heard from britney, and she said she hadn't so she went to check on her. >> was your first thought, oh my gosh, maybe she has gone into later? >> it was. i think that was everybody's first thought, she went into labor and she's in the hospital having the baby. >> robin went to britney's apartment to be sure her daughter was okay. but when she called norman, it wasn't happy news about a new baby. >> it was very frightening phone call. she was very upset. she was crying. i will never forget how she sounded on the phone. >> robin was frantic, and her world was about to be turned upside down. >> robin is about to make a disturbing discovery inside her daughters apartment. coming up.