did this and i was proud of them. this person did this and i was proud of them. >> he came and took it over. >> reporter: was he tough? >> he was not tough on us at all. the greatest thing about him, he let us do what we do best. >> reporter: he formed a relationship with mark. >> mark was his best friend in the office. they were very close. >> reporter: mark's wife fit in, she was like a den mother, worked as a nurse and found time to bake cakes and cookies for the staff. she was a avid quilter who loved to make gifts for her husband's co-workers, including shannon now married with two children. >> she brought in fabrics to show me, is this going to match the nursery. then she quilted it and it was stunning. it was beautiful. >> reporter: that's how it was, a humming, happy office in a small town. until january 31st, 2013 just before 9:00 a.m. at that moment