wound up -- how the powell doctrine, he formulated it. decide what it is you're trying to do first, before you allocate resources particularly scarce resources in order to get it done. michael talked about how he went down to talk to the people who were actually doing the work. that was his mod us on randy. he said he learned going to meetings as a high ranking officer you learned nothing. the way to find out what's going on is to go down where the people are actually doing the work, following the orders and instructions that have been given down through the chain of command. and talking to the people who are at the bottom of the food chain. he said that's how you find out whether or not your orders and instructions are worthwhile, whether or not they're being carried out, and how the people who are doing the work are