district for an option for remote learning. that was put into place for a virtual academy. only available for students with certain medical needs or individualized learning plans. i spoke with one parent. she made the hard decision to not send her three girls back to school. and she's feeling isolated when it comes to her concerns as a parent. i want you to hear a little bit of our conversation. >> my concerns are being ignored. they're being belittled. i'm being shamed for not having the confidence of sending my kids in. and i wish the district would acknowledge their responsibility in offering a safe public education to all our children. >> reporter: because it doesn't feel safe to you? >> no. >> reporter: now, this comes as the public school system says they will have the test and trace program up to speed by the end of this month. this also comes as they'll be getting a new superintendent brought in.