wanted. maybe a new clue to answering the key question whether it was incompetence or something more. julia ainsley has new reporting. this is key to the time line. we want to know what happened when to help us answer that question, what's the new information? >> we want to know whether or not the secret service agents involved on january 6 knew to keep their records. as we learned, they were, in fact, reminded to hold on to all records. they got an email in december of 2020, another one in january of 2021 reminding them that as part of this new process where they were going to be restoring the factory settings on their phone, as government employees they needed to hold on to all of the records, including text messages. but this is critical. none of the email reminders were specific to january 5 and 6. secret service has maintained they didn't get that request from the inspector general until late february.