it's so crazy you see how people so afraid. >> reporter: it's been like this all day. there's a lot of confusion about where the trains are departing from. people have been waiting on platform nine. there was an announcement that the train to the west is actually leaving from platform 12. now everyone is rushing there. and nobody wants to miss it. this train is heading towards laviv in the west and now people are trying to cloud on. not everybody is able to get on. this is the push right up at the door. there's been some people dropping backs. we've seen people holding their babies in the air as they're trying to cram as many people as possible on to this train. a lot of families we spoke to