of emotion. he was really doing it with resolve. and he was careful. i was very impressed. when we got on air force one one of the things he said was get president putin on the phone. i want him to know we're not looking to go to war with him, he shouldn't react in a negative way whatsoever. no one told him to do it, he told me to get president putin on the phone. bingo that happened. i'm grateful for the way he led that day. my job was to be cool, calm and collected and help him make tough decisions. the president's in shanksville right now. i remember when the president was on the phone with the vice president and the vice president was asking if the president would authorize our fighter jet pilots to shoot down commercial jet liners. i suspect vice president cheney already gave the order but i heard the president confirm he would give the order to do that.