red flight boards greeted hopeful travelers here at national airport. many left without boarding a flight costing them more time and money. >> that's more money they have spent, more unnecessary money. and it's just a lot. it's a lot going on. people having confusion over here. workers, they don't know what to do. it's not their fault, i mean, you can't control how the weather is going to be. i just wish they would be more prepared for stuff like this. >> impossible to get a taxi to the city. i waited like one hour and they had giving some information for taxi but never came. >> i was supposed to land in palm springs but i'm going to san francisco now. >> it's like a 6 hour drive, right? >> i believe 8 hours, actually. >> she says she never got a refund for that first flight. she booked another and hopes to be at least on the correct coast within the next day. this is on top of backed up flight schedules from holiday