getting emotionally aroused you are entering the loser circle. heather: control your emotions, don't take the bait. >> if somebody is telling you something you don't want to hear and you're getting an emotional arousal out of your taking the bait, take a step back, trust your instincts, now that -- leave it there. heather: politely disagree. how do you suggest you do that? politely disagree. >> reasonable. you are communicating with somebody. if somebody says i hate donald trump and you like donald trump, you get emotional you can tell the person your opinion is your opinion. as soon as our emotions take over and we hit that talking point it is a losing battle. recognize you have control of your own mind and emotions, you will never get the opposing person to see things your way, deal with it. heather: if you're sitting at dinner or lunch or thanksgiving you can stuff your face as an