emotional state. >> i'm playing a single hand in what looks like a losing game. >> single hand in what looks like a losing game. >> the first one was the excit excited. >> the first alexa was really happy about playing a single hand in a losing game. the second alexa not so much. amazons said that this will be used in saying, my favorite sports team lost. >> then alexa would respond with empathy. they said that they did this because of customer feedback. >> the customers like this? >> according to amazon, or customers like when alexa sounds more human. i disagree. i like to keep my robots sounding like robots. >> the next thing you know, alexa is going to have an