more innocent people. this is just a horrible tragedy for the ups driver and other judgment were just getting ready for the holidays and this was all because of the two perpetrators who committed these crimes. >> so sickening. the ups driver, he was filling in and this was the first time he had worked there and was doing a delivery. it's tragic. >> it is so tragic and horrible. i can't imagine how the families feel. the fbi is leading an investigation, what will the fbi be looking for? >> all of the critical questions of first and foremost, they have to identify what gun, what individual, where did the boats come from? i will be a big challenge. this will be time-consuming. the othther options and whether or not internal practices and protocols were