Ticket website, stubhub. The case involves a International Crime ring which prosecutors said extended from the ukraine all the way to brooklyn. The gang stole peoples stubhub logins and passwords. Bought tickets from everything to broadway shows and Football Games and resold them. For more on this, vinnie troyer. Thanks for coming on the show tonight. I want to make sure our viewers understand who you are. You break into businesses for a living. Youre a white hat hacker on the side of good. Are you surprised what happened at stubhub . No im not. This is interesting scenario. A lot of times we urge people to change the password and make sure they have unique password across multiple sites. A lot of people dont necessarily take that to heart. They wonder why do i have to have multiple passwords across different sites . This is perfect example. I mean when you look at, a few months ago, ebay was breached for example. How many millions of accounts were compromised. All these hackers had to do was literally go down the list see what similar accounts were and they got right into the stubhub accounts. Gerri unbelievable. Here is the stubhub statement. There have been no intrusions into stubhub systems. Customer accounts were hacked by cyber criminals would obtain login and password through data breaches of other websites or retailers. This kind of strains credibility though. Is it possible that they didnt get into the deeper stubhub system . Well, i mean it is not like they were, i mean theyre correct. There really wasnt a breach in this case. I mean the hackers literally just used other accounts they had to access the system. Not like they penetrated stubhub per se. They literally got into peoples accounts. Gerri let me tell you, i consider it a breach because im one of consumers who might have gotten hit. So that, bad guys essentially just accessed accounts, accessing the system here as wee been describing. What can do you . How do you save yourself from this kind of thing . You said you need multiple passwords. How do i know the password is safe. One of the things i like to do, im a mac user. I have app, one password, that manages all my passwords for me. It is available on windows. It will actually generate random passwords for you to use on multiple websites. Keeps it repository that is encrypted. Dont have to worry about it being lost and worry about dangers of having a same password on multiple sites. You can literally have different passwords on every website. Gerri this was international scam. Spawning multiple countries, thousands of accounts. Stubhub spend a year to investigating. Why did it take a year to tell husband . Were the people on the hook. Youre smiling at me and i dont see a bit of this being funny. No it is not. One thing Bigger Companies should do in these situations, when ebay is breached, you know ebay sent out a message to all the customers to change their passwords. Similar sites should do that at the same time. The likelihood of having reused passwords is so high at this point it wouldnt take much for a company gerri what do Companies Need to do . You know, i hearing multiple passwords. I know they need to be safe. Here is stubhub promise. What they were telling people like me. To buy, sell their tickets in safe, convenient, highly reliable environment. Not so much. What is it that Companies Like stubhub and others, weve seen many this year and you mentioned some yourself, what are they going to startle telling us up front there is a problem so we can protect ourselves . I think there need to be tougher breach notification laws. There is a lot of really lax laws around that. Until there are tougher penalties for the companies they will not start doing. A lot of it they may not even know. That unfortunately reality. They have been researching this for a year. How long have they been really following isnt there is no way to tell. Until they have a team in place they dont know either. That is the scary part. Gerri vinnie, mr. White hat. Great to meet you. Great. You too. Gerri on to another problem for consumers, mistakes by air Traffic Controllers and pilots surging. That is according to a new report. The faa is about to release numbers which reportedly showcases of errors going up sharply, instead of staying flat or going down as the government predicted. What is going on . For more on this, aviation expert mike boyd. Welcome back to the show. Here is the big number, air traffic mistakes up 50 . 5, 0. 50 in a year. Record 6700 instances in 2013 of the first things first. What is an air traffic mistake . Well, it is something where you break separation between an airplane. In other words instead of three mile separation, if it gets down to 2 1 2, things like that. Run way incursions where airplane gets on active runway where it should not be. Things of those nature theyre really looking at as a break in standards. Is it always something that is a major safety issue . Probably not. But it does show that we have a system that is not doing what it is supposed to do. More importantly we have an fa aft management that just makes excuses and doesnt try to fix it. That is the worrisome thing. Because the faa itself says, look, issue isnt mistakes. The issue the fact we have more and more people report problems. That is why numbers are going up. Do you buy that. That is a stupid comment for them to make. Now were reporting better. In other words you werent reporting before . We have a problem here, bigtime isnt any worse before the numbers just look bad. I dont want people like that running a safety organization. Remember at the top, i emphasize the a the top, the faa is a political organization. It is political appointees trying to make political points. That is rough to say but it is the truth. Gerri wow. And that really stinks because, look, heres what is at stake, my safety, your safety, the safety of the american traveling public. To play with these numbers and fudge them is disappointing at the very least. I want to play for people sound from an event that happened last year. This is when two planes nearly collided at boring bush airport george bush airport in houston. Actually 24 year. The two planes were put on collision course by air Traffic Controllers. Listen to this. 601, thank you, turn right turn, heading 340, 340, runway 9er. United stop your turn. Stop your climb and stop europe turn, united 601. Gerri so, it is hard to pick up on, watching that, but the intensity and, what could have happened there. These two planes were just hundreds of feet apart, really at the end of the day. How common is this . How worried should we be. We should be very worried. And it is going to get worse. Not reported widely is now, there are hiring air Traffic Controllers not on qualifications basis but on biological issues. Someone with training, somebody with experience in air traffic control, theyre being rejected from time to time for people who have better biological tests. Gerri what do you mean by that . What are biological tests . That is good question. Its a test that ask things, do you like math . Are you a real thinker . Things like that. What we have the Obama Administration is playing social games with our safety. This will make it worse than it is today. Gerri well, i have one small ray of sunshine in this report, mike. I will give you a chance to respond. The number of serious close calls dropped ever so slightly. It sound like you think theyre going to go up in the future . Well, if theyre hiring people less qualified than we need, which is what theyre on a track to do, yeah, it will get worse. Number one, i dont trust official faa numbers at any level. These are political numbers. Not only taken with a grain of salt but the whole salt mine. Gerri the whole salt mine. Biological tests. That sound crazy to me . Mike, thanks for coming on and sharing with us. Thank you. Gerri weve got more, more, to come this hour including your voice. Your voice is important to us. That is why during the show we want to you facebook me, tweet me, gerriwillisfbn. Tell us what you think of the segment. What do you want to hear about. At the bottom of the hour i will read your comments. Its a california nightmare soon impacting the rest of the country. Next, why the golden state is causing a runup in prices at your local Grocery Store. Stay with us. Shes still the one for you. And cialis for daily use helps you be Ready Anytime the moment is right. Cialis is also the only daily ed tablet approved to treat symptoms of bph, like needing to go frequently. Tell your doctor about all your medical conditions and medicines, and ask if your heart is healthy enough for sex. Do not take cialis if you take nitrates for chest pain, as it may cause an unsafe drop in blood pressure. Do not drink alcohol in excess. Side effects may include headache, upset stomach, delayed backache or muscle ache. To avoid long term injury, get medical help right away for an erection lasting more than four hours. If you have any sudden decrease or loss in hearing or vision, or any allergic reactions like rash, hives, swelling of the lips, tongue or throat, or difficulty breathing or swallowing, stop taking cialis and get medical help right away. Ask your doctor about cialis for daily use and a free 30tablet trial. Gerri california is strugging with its worst drought in years and residents feeling impact from agriculture to water usage and the crisis is quickly becoming a crisis for the rest of the country. We have james hubert, general manager of the hubert report. Great to have you here, dan. Just how bad are conditions in california . Thank you for having me. Really is this a threeyear, ongoing drought now in california and certainly cutting into the expense of Agricultural Production in california. Now thankfully because they have been able to rely on water reserves, the actual cut in production has not been that dramatic yet but certainly raising cost of production on the plants and produce. Of course we receive a good majority of our vegetables and nuts from california. Gerri absolutely. Also relates into dairy products. California is the number two dairy and dairy product state. And the pastures that have dried up really created a lot of liquidation in herds. Of course pushed up price of milk products as well. Gerri okay. How bad is this drought compared to other droughts . How does it rate . How does it rank . My understanding on it, this is the, again, this is the third year running an one of the worst on record. It is, and again, probably the biggest challenge, there doesnt seem to be much relief in sight. There is many meteorologist, climatologists believe if we do have el nino later this year into the winter that could help alleviate it some. But some of the longer term forecasters believe this is just beginning of what could even be a 20year trend on drought patterns in california. Gerri wow. Doesnt seem to be anything good happening in sight. As i said, they have been able to get by with groundwater reserves and irrigation that way. Said that. Lets move on. So, you know, at the Grocery Store everybody i know is facing these higher food prices and theyre really concerned about it, dan. Absolutely. Gerri will this push those prices even higher . That is my worry. , boy you told my producer increases in prices in retail. Booker up 26 . Chicken up 12. Were struggling trying to keep up with the thing but sounds like it will only get worse . You know, california is just one element that has created that in the price of particularly in the meat products. Cattle numbers are at the lowest they have been since 1950s. Part of that is we eat less beef. As per capita we consumed a lot less beef at some time which left unprofitable conditions in the livestock sector. Compounding the problem this year has been a disease issue in the hog industry. Weve lost, seven and eight million head of hogs. Gerri right. All together they pushed it up. I think one of the main contributing factors to the meat price rallies or meat price price rises is growing world demand. We continue export more meat. Exports of beef and pork are up nine, 10 a year. Is a situation that, there is where youre probably not going to see much of a stop in the demand side of it as world incomes get better, people want to improve the diets. First thing they want to do is put more meat in the diet. That created Worldwide Growth and demand for meat products, everything we produce here. Many respects i think were probably leveling off. Maybe weve seen the worst of it here at this point but we also need to become adapted to higher prices generally for food we pay at grocery counter. Gerri that was bad news. Dan, a pleasure speaking with you. Thanks for bringing your expertise. Thanks very much. Well, this is a surprising story. Also based in california. The state is sanctioning homeowners for for excessive water use, leaving homeowners scrambling for ways to keep their lawns green in dead of summer. One popular way is spray painting yard green. Take a look at pictures. Home owners california are hiring painters to make sure the grass is greenestlock during the drought. Painters say, business is booming. The painters color match parts of the lawn green and spray dye mixed water under grass. The dye is supposedly environmentally friendly and sound as well as pet friendly, child friendly. The paint job will last anywhere from 90 to 180 days. Hmmm. My lawn grows faster than that. Late another show, our users guide to saving money. Well show you how to bring delicious lunch into work without breaking the bank. Remember barney frank . Remember he is how to spend the half completed doddfrank to his former peers. Stay with us. When folks think about what they get from alaska, they think salmon and energy. But the energy bp produces up here creates Something Else as well jobs all over america. Engineering and innovation jobs. Advanced Safety Systems technology. Shipping and manufacturing. Across the united states, bp supports more than a quarter million jobs. When we set up operation in one part of the country, people in other parts go to work. Thats not a coincidence. Its one more part of our commitment to america. I voted for culture. With a k. how are you . I voted for plausible deniability. I didnt kill her, david. And i voted for decisive military action. Xfinity presents the peoples hotlist where you choose this summers top 100 shows and movies. And all you have to do is watch with xfinity on demand. Now through july 23rd. Vote when youre voting for this summers top 100 shows and movies with xfinity on demand, beep, beep, beep. Watch to vote for family values on family movie night. This message paid for and approved by xfinitys family hits. Tell me the whole thing again, i wasnt listening. Watch to vote with xfinity on demand. For this summers top 100 shows and movies. And remember, the only thing to fear is fear itself, and spoilers for shows you havent seen yet. Global. Pandemic. Do you miss us . Do you miss us . No. Gerri remember him. That was former congressman barney frank testify testifying in the House Financial Services committee. It has been four long years since doddfrank took effect, striking a sharp divide between both political parties. I think it was necessary to go to a new set of rules. It is painful to go through the transition. I accept the fact there is uncertainty now. I believe three or four years from now that part of the problem will be over. Gerri hmmm. Many critics say the problems for both consumers and american taxpayer are just beginning. Joining me, former Labor Department chief economist, diana furchtgottroth. Manhattan institute. Thank you. Gerri so funny to hear from him again. I felt like we were free at last, i guess not. I guess not, no. Dig into doddfrank for a second . Did it do any good . Do you think it was positive force . I really do not. First of all it added to uncertainty because regulations have yet to be written, many regulations yet to be written. Secondly we see is slowed bank lending it is down despite rock bottom interest rates, that Federal Reserve given us. Banks make bad loans. Theyre punished by the system. Theyre not allowed to make bad loans. So as a result theyre making fewer loans. We see gdp has grown slower and one reason is doddfrank. Gerri only half it yet has been put into place. Why does it take so long to do that. Because it is a very long, complicated bill. And we should be always wary of long, complicated bills. It is very random, some of the provisions. Consumer Financial Protection Bureau for example. With doddfrank, the government has power to take over any company that it thinks might fail, not just a financial institution. It could say any Large Company poses Systemic Risk to the economy and therefore can get taken over. That is vast intrusion of the government in businesss lives. Gerri a vast intrusion but i wonder if they ever really do it . Look, promises of doddfrank would keep us from wall street. Well go in and shut down, jpmorgan, and go in and shut down Goldman Sachs if they present a risk to the system. That will never happen, right . It gives them power to harass the enemies and be nice to the friend. I think that is very dangerous. Giving regulators that much power i think is harmful to the economic system. It was better before, when a company in trouble, went bankrupt and there were bankruptcy procedures that would sort out assets to creditors pped and stronger firms would purchase assets and firm would be reconstituted so to speak at least profitable parts. Gerri lots of rules for big banks. Lots of rules for small banks. Our show speaks to consumers. What do you say to every day americans on impact of doddfrank for air personal lives . It makes it harder for them to get loans if Credit Card Companies and Mortgage Companies have to be sure consumers repay the loans, guess what they will make it much harder to get a credit card, much harder to get a mortgage and that and that hurts consumers. If they cant get capital, if they cant get financing, they will not be able to start business f they dont start businesses, we dont create as much employment. Gerri it has been a real burden for small banks, slimmer, slimmer number of institutions out there on main street trying to lend to small business, lend to consumers. What has been the impact in your view on those folks . Are we in a situation where those banks are growing to go away . Were in a situation where small banks are at a big disadvantage. They dont have all the administrative power to cope with the doddfrank regulations. So more of them are going out of business and getting bought up. And im not sure that is really where we want to be. Gerri right. We need small banks to serve small businesses. Small banks to serve small businesses. I know you listened to barney frank today. What did you make of his testimony. I would think he would be embarrassed to be up there given the fact that he stalemated regulation of freddie mac and fannie mae. That led to the great recession. All those loans, that they were making, that turned out to be very poor quality. And House Republicans wanted to pass regulations to rein in fannie and freddie and he wouldnt let that happen. Gerri we still havent recovered, diane. It goes on and on. Correct. Gerri the economy is still sluggish, still not back to its old seven. Thanks for coming on today. Great to be with you. Gerri well, another item struggling to gain support, a firing of a popular ceo. And in fact employees are protesting the firing of their boss. Arthur demolis or artie t, is what he was called by workers. Look at this guy. He was the head of a boston Grocery Store chain called Market Basket until he was fired following a family dispute. Now his firing has led to protest rallies and online petition demanding that he be reinstated. Eight Market Basket employees, look at these pictures, have been fired for organizing protests. That is some protest. But employees say he is worth fighting, worth fighting for because i cares more about the people than the money. He take care of his employees and customers. Now we learn about arthur demolis, what about other ceos . This friday were airing a new segment were calling meet the boss. Starting with jane francisco, editorinchief of Good Housekeeping magazine. Take a listen. What keeps you up at night . One of the things i would say im challenged with is the balance piece. I would say usually if i wake up in the night and thinking about something, it is systems back and forth between home, family, and work. So i think thats, for so many women that is a big challenge. I think increasingly for everyone. The other piece that think keeps me up at night is actually my digital devices. Gerri now we want to know what you think. Here is our question tonight. Do you like your boss . Log on to gerriwillis. Com and vote. I will share results at end of tonights show. Time now for a look at stories youre look clicking on with foxbusiness. Com. It was a mixed day on wall street. S p 500 closing at record high due to positive Apple Earnings but investor concerns over boeing and the conflicts in the mideast pushed the dow into the red. The federal Aviation Administration is extending its ban on u. S. Flights to israel for another 24 hours. The faa upheld the restriction after a rocket land within a mile of tel aviv airport. New study shows people of all ages including young people are making bigger contributions than ever to their individual retirement accounts. Fidelity investment study shows average ira contribution for 2013 increased 5. 7 over the previous year, and reached 4150 bucks. That is an alltime high. Good news. And undercover sting revealed how easy it is to scam obamacare. Government investigators were able to obtain nearly 30,000 bucks a year in taxpayer money in the 11 out of 12 fake applications. Unbelievable. Those are some of the hot stories right now on foxbusiness. Com. Next, it is our users guide to saving money. Americans are shelling out tons of dough for lunch, every single day. Good housekeeping is here to show us how to make quick lunches that will fill you up without emptying your wallets the look at those pretty pictures. Well eat, that. Yum. [ male announcer ] if you cant stand the heat, get off the test track. Get the mercedesbenz youve been burning for at the summer event, going on now at your authorized mercedesbenz dealer. But hurry, offers end july 31st. Share your summer moments in your mercedesbenz with us. Lpko gerri well, we have got some serious food for thoughtni the next time younic swipe your cart lunchtime. Americans are shelling out nearly 1,000 each and every year on lunch. Xd and this doesnt count the trip5 doughnuts. Ym you tend to outspendni female counterparts by as much as 44i]d p cent. So wevenixg here for our weeklong guide to saving youlp money with tips to fatten up your wallet and not yourt waistline. Ok joining me no is Susan Westmoreland and sherry rougexd carrnrin. Did iq say that right . You got it. Gerri lots of w3 gerri i will taste it. A little left over can get a little bit of vinegar. Gerri lets do that. Vinegar in. Gerri i like that. That brightens it up. Use whatever vinegar you have. Use lemon juice. Does that brighten it. Gerri i think im making a lot of chewing noise. We made it into like a little tabuli. Cucumbers, youre changing it up again. That looks really fresh and nice. Gerri that is kucinich. Kukus. That is finished by lunchtime. Gerri do you dress it before you leave home . The spinach dresses itself as day goes on of the you can bring a little container of dressing. Gerri Peanut Butter noodle salad. Im going to put you to work. With Peanut Butter. We have soy. Gerri nice combo. A salt. Here we have sesame oil and rice wine vinegar. Gerri that is good. We have a sweet, salty, tangy, a lot of big flavors going on. And then once that is all mixed in together were putting in these noodles are great because theyre great for dinner. Gerri are these just pasta. It is just spaghetti. Gerri you guys dont get complicated. We dont want to get complicated. In other words, were making it accessible. We have rotisserie chicken here. Gerri beautiful. Look at that. Grill two chicken breasts and use extra chicken and you can use that. Gerri a little brightness there. Exactly. Cucumbers for freshness. The great thing about salad, eat it for dinner. It is good next day. It is good cold. It is good warm. Gerri dont you think you need more Peanut Butter . I always use Peanut Butter. The sesame oil has peanut. You dont want it to taste like dessert. Gerri when look at that. When youre done, look at that. Gerri that is dodger just. If you dont like the idea of having leftovers the next day we can add shredded carrots. Add chopped almonds. Gerri i dont think i can get this in my mouth. This is gorgeous. I bet kids would like that. They love it. So good. Gerri what is going on over here . We did this chicken euro salad you make for dinner. This is real chicken and toasted peanuts, tomatoes, perfect this time of year. Grill the extra chicken. We did with the mace john jar salad. Chicken in there. Dressing on bottom. The carrots are being marinated. At lunch you go like this, everything gets dressed and youre done. Gerri it is a adorable. That is great idea. Grilling extra chicken and peppers, you can wrap and take for sandwich lovers. Were thinking about other things that languish in the fridge. Take out rice, left over rice. Deli ham. We have deli ham. Play around. We looked in our fridge. We found celery. We found radishes, and found some canned ham. Gerri when youre looking in what is in refrigerator, want crunchy. You want crunchy. Gerri what else am i putting . You want wet. One last thing. I made lunch for my son for many years. Gerri that is pretty. This Award Winning gh lunch kit. Feel it. You put this, store it in the freezer. If you dont have a fridge at your work, so it is cold. Gerri it is cold in there. A cold packet. Comes in cool grown up patterns as well as kids. Only one that actually kept food at safe temperatures more than two hours. Exactly. What it claims. Gerri that is impressive. For people who dont like sandwiches, we have little flat breads. You want some moisture . You want some crunch. You want something creamy and soft and mushy. This covers it. Flavors are good. Help you stay satisfied and good enough in the middle of work day. Gerri all good ideas. Now, how long and i expect to have this in the refrigerator before it gets all wilted . This is dinner. This one would you eat. Or carry the dressing separately. Gerri seems like this will hold up well. Those are going to hold up, absolutely. That is a big thing. What can i make that actually tastes good. When im walking down the hallway and option of walking out finding things that compete with that, that i still want to eat . Exactly. You have the kind of thing where crunch is layered in and toss it up afterwards. It is really nice. If you have a fridge at work, youre golden, dont invest in Something Like this, it is 15. Gerri i have to ask you guys. You have a great kitchen. Ive been there it is awesome. I know you guys eat lunch there. What do you pick . Sherry . We from here. I go for peanut noodles. Typecast. I will go for the lent tills. I love lent tells. There is crunch and favor and delicious. Gerri you guys rock. Weve been doing a lot of stuff with Good Housekeeping. Youre a ton of fun. You cook for us next time. Gerri dont ask me twice. Coming up, where there is a will there is a way. One veteran shares how he pushes through the odds to have a comfortable retirement. And take a look at these goodies. We should feed people. Do you want food . Yes. All right. Lets try this, guys. vo rush hour around here starts at 6 30 a. M. On the nose. But for me, it starts with the opening bell. And the rush i get, lasts way more than an hour. announcer at scottrade, we share your passion for trading. Thats why weve built powerful technology to alert you to your next opportunity. Because at scottrade, our passion is to power yours. Gerri my next guest is a navy veteran whos always been firstally responsible, saving for his retirement as were all told to do. But financial obstacles got in his way, and he was able to overcome them and retire as a millionaire. Joining me now from honolulu, hawaii, is doug norman. Doug, thanks for coming on the show tonight. So good to have you here, we love people to tell their own stories, and youve got a great one. You and your wife both in the navy. Youve always taken control of your finances, tell us about that. Not everybodys responsible, why were you . Thanks, gerri, i appreciate the chance to talk about military family finances. We always have lived a fairly frugal lifestyle. We tried to save as much as we could, and we kept that up over the years. Gerri well, its impressive, and be not everybody can pull it off. You got hung up in, first, the mortgage meltdown and the subsequent economic meltdown and stock market crash. I understood it took about 50 out of your savings, out of your investments. What was that like when that happened . What did that feel like, what were you and your wife thinking . Well, thats always a tense time. I had retired in the summer of 2002 when the tech market melted down the first time, the first recession, and we got through that, and we got our finances back on track. We had learned to live with volatility. And then when the markets started to go bad again in early 2008, we could see it coming. Wed already been through that volatility and through a recession once, so we knew a little bit about what to expect and gerri well, before you move on, that dot. Com crash was much different from what happened later. That last crash was so tough, and here were showing pictures of you and your family, some really nice pictures of your kid. What did you and your wife talk about as you saw what should have been your Retirement Fund just flying out the door . I know people were frustrated exactly. It was a very tense time, but i had just retired from the military, so i did have a military pension, and that discovered most of the bills. We were looking at our savings and how fast we were looking up our savings, and the key was to try to stay calm and keep with our Asset Allocation that we were invested in. Meanwhile, we had some cash and savings while we were waiting for the stock market to recover. And it turned out okay, everything worked out all right, and when we went with that again with the volatility in 2008, we were a little bit better emotionally, but it still is a tough experience, thats right, mentally and emotionally. Everybody can sit there and read the book and understand how things work and say what theyre going to behave like, but when you go through it every day and it just seems to get worse every day, its very tough. Gerri you have some real advice for people out there to do it the right way, to make sure youve got enough money for retirement. What do you tell people . I try to keep it simple because you dont want to spend a lot of time on it, and you want to put things on autopilot. The first is to try to track your expenses, and once you have for a month or two, once you understand where youre spending your money, the next thing is to make sure youre spending your money where it brings you the value, where it brings the most to you. And that might mean a significant lifestyle change, youre going to cut back on dining out, youre going to get rid of an expensive vehicle, youre just going to keep doing what youre doing because youre already living with low expenses. But the key is youre spending money on the things that bring value to you and that youre willing to work for, and after that its saving as much as you can as long as you can until you have enough saved to handle your expenses 6789. Gerri i live that, invest in the things that bring central to you. Doug, thanks for your service, you were a submariner. Thank you for coming on the show tonight, great story. Really appreciate your time. Thank you, gerri, appreciate it. Gerri and now we want to hear from you. Heres what some of you are posting about our poll question tonight, do you like your boss . Rick posts this i love my boss. P. S. , im selfemployed. Another rick agrees i have the best boss ever right now, me i retired early to enjoy life. That sounds great. Gilbert says this im retired and, you know what . I like my wife very much. Shes the boss, apparently. And here are some of your emails on the Comcast Customer Service call, remember that . We talked about it . Justin from florida i had a similar experience with verizonfy cross where i requested cancellation of my account. After dealing with their retention tactics, they finally complied, and i continue to be billed. After filing a formal complaint with the Better Business bureau, then verizon finally reached out to try and resolve the issue. Wow, what a headache. And robert emails me this i had the same kind of situation when i called to cancel the cell phone account of my deceased wife. They questioned me, then handed me to a second and a third person with the last question being, wouldnt you like to keep the account for sentimental reasons . Ah my gosh, thats crazy. We love hearing from you. Send me an email, go to gerri willis. Com. And now we want you to star in our show. You want to fix your finances . The willis reports money coach will help you live on air each week. A financial expert will answer your money questions, just email me at jerrywillis. Com. Still to come, how to save big bucks at the auto shop. And heres your consumer gauge, check it out, the numbers that matter to you. Well be right back. Gerri how much are you really paying to drive your car . Well, according to aaa the average american car owner will pay close to 9,000 in driving costs each year. This includes insurance, fuel be, maintenance. Here with tips on how to save money is a car coach, lauren thicke. Look, what youve got here so good, lets just work through it. First off, you say stick to the Owners Manual recommendations. Why . Right. Well, thats that book in the glove box underneath all the napkins and ketchup packs. [laughter] inside theres a maintenance schedule. You want to stick to that was i can tell you every Quick Oil Change place will say we can do your transmission fluid or every repair shop will try to upsell you. I get that, but you know what . If a car doesnt need it or cant have that procedure done, then dont do it. Again, follow that Owners Manual. If you dont have one, the the Car Care Council has one online, you can just download it. Gerri so that transmission flush or engine flush, is that real . Dont do it. Gerri yeah . Do not do that, especially with a car with high mileage, youre going to end up with other problems that are going to start appearing. There is no reason to have your transmission f course, quick oie places dont like me for telling the truth. [laughter] gerri but you do, and thats why we like you. You say get several quotes in writing. Are you telling me i have to drive around town and get a bunch of estimates from a bunch of dudes in auto shops . What do i do . Its easy to pick up the phone. You know you need to get a front end alignment. You can go to web sites like repair pal, you can go to the car repair council, your local dealer, again, you can call around. You can actually find coupons online for fourwheel alignment, or maybe you need to have something more done. You can easily start asking around for a quote before you bring the car in. Now, if you have a problem and the cars not running, youre kind of a captive audience, and they know it. Gerri right, thats the downside. You also advocate taking a handson approach. How do i do that . Lets say you decide, you know, thats a Pretty Simple job, i think i can do that myself, and they want to charge me 200, and if you have a friend who knows how to work tools, actually has a tool set and has some experience, you can find videos online, even the Auto Parts Stores will show you how to do it and loan you tools so you can do it yourself. I did that when i changed the brakes on my car. You know, i dont have that tool, and a local dealer gerri what . You changed your brakes . Well, thats a kind of a bigger job. My background is actually designing braking systems, so for me it was a little easier. Jer ver you had heads up on that. You say go independent, and by that you mean go to an independent auto shop. Are you saying thats better than the tealer . It can be, and you want to check because if the car is on a recall or its a Technical Service bulletin, have the dealer do it for free. However, there are some things youre going to check with your local store in your area, ask your friends. Youll be surprised how many people say i go to that place down the street, they really treat me right, they look at me in the eyes and explain things to me, and if you dont understand something, please ask to show me the parts, show me whats being done. You know if you have a broken arm, theyre going to show it to you on an xray, the same thing should be should be true with your car. Any stores will do it. Gerri i like that. One more quick question here because you say go independent, obviously, and have a relationship with those guys, right . So its not one off im just going, you know, to get my oil changed. Im coming back if i like you, its a relationship, ill always be back to you. Is that the way to handle it . That is absolutely. It is a business relationship and, believe me, they want your business. And most places, even dealerships will go out of their way to make sure youre happy, so make sure wherever youre going to get your work done that you quote around and get someone who treats you like a person, looks you in the eyes and is willing to take the time to explain it to you. Gerri just like you did with us. Lauren, thank you. Thank you. Gerri well be right back with my two cents more and the answer to the question of the day, do you like your boss . Stay with us. Gerri we shared a store of Grocery Store employees, stageing protests to help their ceo get his job back. Do you like your boss. We asked on jerry wig it. Com gerriwillis. Com. Listen to this, something out of the blist horror movie, may fly mayhem in midwest. Look at those bugs they live for 48 hours, they dont bite or sting but a leave a big clean up job when they die, they emerged from the mississippi river, conducting their annual, frenzied mating ritual. They lit up rai radar screens, e minnesota woman was hospitalized after may flies caused a 3car accident on the highway, similar swarms could show up in other parts of the country. Wofrwatch out, this is tonights willis report, well see you back here tomorrow, have a good night. Charles on making money, calling all my patriotic americans, why are you talking investment in the usa and putting your money in to the rest of the world, signs that second half of the year could be a huge spike for our economy. Forget about that balance hype, the real that you might be right on working until your 75 birthday, there is no other choice, you paid into the system but yo you are probably going to have to make concession the, i have two grand slams today. I think i can keep the magic coming, get out a pen, and paper, lets g