Fedex and ups used to handling tons of packages today candling tons of complaints pat customers are furious and they dont buy the excuses either. Now we have projects in and our guest susan, we will start with you. The sizeable shift of paula shopping means more shipping it ups has handled more than 130 billion packages and fedex said to my does 75 billion throat the season. I am analytics said over the last weekend of one sales were up 37 percent over last year. That is a shorter season in the winter storm delayed delivery that this promise delivery times the online retailer says it is offering a 20 amazon give certificates and putting the blame solely on the up of the company that ships that says basically no Major Service disruptions in the week before christmas despite heavy volume however amazon says they processed customers on time we are reviewing the performance of the delivery delivery carriers for their etfs is apologizing and is promising to get nearly all of the ones they missed by the end of the day. Tracy if santa is waiting for the last gift to show up , santas helpers dont want to the 20 gift card the next day. This could have done damage. Writes. Christmas is over and you cannot fix that. You cannot turn back the clock but first of all, the services and retailers knew that of mine demand would be up. Predictions were 40 percent they should have been staffed by two to handle that and a shorter season was whether as a possibility. So wishes not have been a surprise. Also they build up the expectation that they guaranteed delivery. That is a word with legal connotation. That means you stand behind it to do whatever it takes or the consumer has recourse tracy i guaranteed my kids most dinner but that doesnt mean we dont get pizza but that doesnt bother me but they did know it would be a big season or that it could potentially snow. That is an excuse. Gazelles like it is the airline. What will you do . Who else . That is the problem. At the end they are excited about the Business OpportunitiesGoing Forward with online shipping now constituting so much of the retail to the warehouse and they ship it to your house so in the end the dust will settle eventually. And by the way commerce now moves to the internet and the shipping companies and it should help the bottom line going for verge. Tracy you are stock doesnt the consumer bear some of the risk . Great question. They are not totally culpable. Look at the consumer i do all shopping online because i dont want to go to the mall. It is a hassle. I know there is a risk that package will not arrive on time and i take that into account i take that assumption of risk i dont mean to pick on amazon but they also guarantees some things that is out of their control. Once it leaves the warehouse as an expert eye would never take on that responsibility to guarantee something i could not control. Tracy ill get the states that were affected california comment texas, oklahoma led to name a few. But amazon is talking about the airdromes. Sinking i need these next holiday. I am terrified i am okay with the trucks coming todays late. [laughter] the exhortations have gotten so high we expect all instantaneously maybe we have to order by the 15th and they have the right to say you may not get its. But there was a bold and when i posted this on my Facebook Page she even ordered by november 1st and is still the died at their. It is the expectation we as Consumers Want instead gratification. And i understand these people have a reason to be upset that we have to look at our own Consumer Behavior it is like the perfect storm in i hope this has been a teachable moment of bullseyes from Courier Services to the retailer and the consumer we all learned a lesson. Tracy i tracked a package it started in the south bypassed my state went to connecticut and then to my door so maybe it is the distribution center. I will tell you that drones is coming. [laughter] of the day after christmas for all lot is a big day to go back to the store to return what you did not like wall street journal reported by some estimates onethird of all items are returned to also a consumer analyst is with us right now. I am the first with it when i order shoes i order three to get all sizes and then i send it back because it is Free Shipping and i cant. Do exactly. Honestly the online retailers have created hassle free return shipping so that they will buy. They know the 41 make a determination whose a shopper is based on the return policy. They want flexible ways to return weather brick and mortar or as easy as possible. A lot to put returned include the return label in the box. Retailers understand it will account for some of it that they will do Different Things during golf holidays. Is a catch 22 you have to softer offer the Customer Service because people like me take advantage. So there are some places that send out email set say that is not the size that you ordered a. One of the retailers ii tracking return behavior so if the consumer continues to order the incorrect size rue la la will alert the customer to try to recommend a different size based on past behavior. If someone calls and complaints about a dent they say i will give you a discount or a gift card if you dont return it so they saved money to not take the return. Tracy that is brilliant. Speaking of gift cards. You dont get the blanket card but one to a store the you know, you will never go to what do you do with it . Dont let it go and use the average American Household has 300 of unused gift card going to raise. Today is cards exchanged day it is a great time to sell or trade. At some resellers you could get 92point 5 of the value in cash. Although it is not the full value but that may come to better use to pay off those holiday bills that u. S. Crude instead of a gift card to a store you dont touche shop out you dont want to shot back. Tracy why do give to a specific store if you dont know the person . You set yourself up for failure . Writes. All lots of gift givers dont realize or dont know how to read and that certain recipients. It is something to consider in the future to find out where theyre like to shop for a restaurant there like to dine at regift ising Going Forward we will lose the benefit of Free Shipping because they see so much abuse . No. They are tracking behaviors. One of the reasons is to prevent fraud. There is a lot of return fraud apparently 14 will be fraudulent. Retailers will try to take action against that but also makes the process for the buyer more streamlined to figure out the buying patterns also the recommendations and a lot of analytical tools are used to track that. Like bass best buy now only has 15 days for returns. Furniture or appliances have restocking fee even amazon charges that with all the returns so there is a restrictive policy going into the fact. So read that before you make the purchase or especially now if you wait to return you may not have as much time as you thought. Tracy great tips. Thank you for bringing them to a us andrea. Another lastminute discounts bringing in the last minute shoppers holiday sales and john 2. 2 november 1st thru december short defense according to mastercard advisers spending and they added july sales were a top performer this year. Choppers growing reliance is causing uneasiness among retailers and for most of the season it is still far from over as shoppers returned to redeems the gift cards and return the unwanted presence present more to come including why flying will get even more expensive. And the white house says the zero obamacare web site is up and running by keeping quiet about the problems on the horizon for cognex. Kim. Next. [ female announcer ] tide pods threeinone detergent. Pop in the drum of any machine. To wash any size load. It dissolves in any temperature, even cold. Tideod pop in. Stand out. Tracy the government says the Health Care Web site will be leased to other problems for the web site when part of the system that has not been tested is those going to the doctor getting a prescription filled. Our guest is with us right now so you refer to the back end . So i have disallowed the application than the patients are lost in cyberspace . That is a problem. It is like amazon started to sell stuff of the web site without having the software to get your order to the delivery center. That is what is going on. They are still building the back and apparently. Tracy how do i go . How do you know, if you have coverage . To back that is the difficulty. The insurers dont know either they actually have a term it is called the orphans and coast. Orphans show upon the government site buying coverage but not on the insurers was put the ghost have of coverage but the government does not have a record. I dont think people will just suddenly appear but will happen is they will get a letter from the Insurance Company with a card and it will not have showed up. Tracy the card is in the mail. But what if i have to go to the doctor . People will have to pay out of pocket directly to cover the cost to see what can and have been major. So people are in a bind to. Tracy then you deal with the refunds later then you bill that will get lost again. Yes. All the you are a little better off because at least you only deal with the insurer who has experience as opposed to the government website. Tracy lets talk about the state exchanges. They are all over the map. Kentucky comedy york seems to work reasonably well. On the other hand, organ seems to be a complete disaster. They just threw up their hands and he bailed everybody if you have not heard from us then go find someone else. That is a signal it is a working. But they have to do the interface to find out eligibility to check security and incometax that is a design flaw in the legislation. If you just gave them the tax credit they to get their own if we would not have a problem. Tracy that is interesting. We have something that we set up 10 years ago as part of the fact for those who lost their job because of a trade agreement if you were in a textile mill it is a tax credit you just signed up in added authorizes them to go to the government to get 65 percent of the premium credit. You could write bills like this and they would work fairly well. But the government decided they would finetune the Income Subsidy and check every buddys tax records and. Tracy that makes it a mass. Talk about medicaid. Have heard from doctors that said they dont want to take medicaid so what happens with that . Its is interesting. Medicaid various. What you find in the urban states it tends to be controlled by democrats like new york or new jersey and they tend to put people on the program but pay the doctors portly. The rule states paid pretty well because they want to keep the doctors but dont let every betty in. And those by law did not adopt the Medicaid Expansion so which makes it worse but not as big of a problem as where they have not adopted. F fredericks in think you for being with us. Tracy added the stock market flying to new highs wear shed to be investing . We will talk to a panel of experts. Are you fed up with lightning . Buckle up. Is about to get worse. [ enge revs ] [ male announcer ] the mercedesnz winter event s back, thats just right for you, no matter which list youre on [ santa ] ho, ho, ho, ho [ male announcer ] get the allnew 2014 cla250 starting at just 29,900. Just by talking to a helmet. It grabbed the patients record before we even picked himp. It found out the doctor we needed was at st. Annes. Wiggle your toes. [ driver ] and it got his okay on treatment from miles away. It even pulled strings with the stoplights. My ambulance talks with smoke alarms and pilots and adiums. But, of course, s a good listener too. [ female announcer ] today cisco is connecting the internet of everything. So everything works like nev before. Tracy in fox business alert until time customer restored after a computer glitch had domestic flights offered as low as 5. If has repaired the glitch but vows to honor the fares that includes roundtrip ben crosscountry flights at 25. It is like winning the lottery. One thing the airlines have gotten good at is charging fees. You can expect to see so many more next year. Fare compare, rich is here. Why not include it with the ticket . Vitter that is what most people say just add it up but airlines tried it to raise ticket prices between four and 10 round trip every time they have to roll the back because consumers start to slow down purchases which is a reflection of the economy or partly they dont like high prices if youre the one airline to raise prices you are now on page 27 and passed to be done for the entire industry. Tracy so give the news slowly. What is the rundown . Some of the new fees Virgin Atlantic has a significant investment raising 41 each way you get up reassigned seat each direction, Spirit Airlines the baggage fees and whether on a and then an oversized baggage fizeau the sea that typically takes them billions of dollars are the bag fees except for jack lew and southwest and the change feat for domestic flights to and the dollars will not change that is as high as it can get. Tracy but just to bring that money in just with bag fees is crazy. Now domestically southwest does not charge a fee and the investors are hounding to start to. They say get a financial benefit to not have the fee but said that investors say why not with the extra revenue . Tracy i do stand. The passengers are happy but is there any way around this . You can pack light or bring your own cookies. There are several ways to get around the three. Obviously not checking a bag is 1 billion per quarter. Certainly if you have a branded credit card that usually has of the they will wave a the bag fee so if you do that a family of two it is worth in it. If you achieved achieves the lead status they will waive those but mostly it is targeted to the disloyal customers those that shop on price and dont care which airline and those are the ones that are stock perverted fields as a branded credit card or a variety of ways. Tracy 84 breaking the the good news. Happy new year. We will break down the most top stories of 2013. 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If you have any sudden decrease or loss in hearing or vision, or if you have a allergic reactions such as rash, hives, swling of the lips, tongue or throat, or difficulty breathing or swallowing, stop taking cialis and get medical help right away. Ask your doctor about cialis for daily use and a 30tablefree trial. Tracy as 2013 and closes the stocks continues strong with breaking records at new highs. How long will this last . Gerri willis consulted her financial penalty of one you took a survey of the Money Managers that you know, and asked what would happen with the balance of the year . It was the unofficial survey of people that i deal with different traders, brokers coming managers. Not one thought we would see a down day between now and 2014. Gerri happy times . Spee repeat you have to expend that 27 percent you cannot match that. We can and especially because we are doing a very big and major and hard correction however we could bounce back quickly there is still money on the sidelines the equity market is that 17 p but when we have this direction how many people have borrowed money . Tracy . Gerri is there a correction we could see a minor correction but with the fed meeting this week it was on the table with tapering already but they said now they will target the Unemployment Rate was policy to look at inflation rate. In perspective they expect to present inflation if it is higher than they looked at heightening because of the numbers they will not tighten from their estimates and tell 2017 solo Interest Rates environment over three years so stocks are a big asset clasper it is a big opportunity. Gerri to really think the fed will sit that long . Barricades suggest they will for a long time. Otherwise they would not decrease but there of was a tremendously dovish statement. Everybodd knew tapering was coming but it is only a small trimming. Gerri pushtu next year. You have incredible momentum. You can talk about valuation but you dont want to get in the way to bet against us. Too much momentum. The markets go up a lot longer but. Is much deeper. Gerri how deep or how long . We could not see that 10 percent we could see up at 20 the hedge fund and the fast money hit miss the first nine months now they go from shore and careful waiting for the crash that is why stocks go up with twitter and price line they are trying to catch up. Tracy is a what she says is it is the professionals. Usually it is the consumer that gets burned but here it could be that professionals . Do you agree . A little better. I am not expecting the correction but it is interesting to see where they go but if you look where Interest Rates are it is momentum based. If you look at the peak of 15 or 17 you have to look at gdp in Interest Rates that will stay allow lowes. Gerri but lets go into the sectors. People dont just buy the index but they did in with Consumer Discretionary . Health care, industrials is it the same group . Some of those that led are now a defensive. Fund would think they could be okay but it is tough to say. We expect to see a return to volatility. It was extremely low all year. Typically would have corrections it is very rare not to have a 10 down. Gerri but the 20 . It is possible. Has the bank has to ask the hedge funds to come up with money than they will solve the technical traders sell than the indicators go off and highfrequency traders. I a do agrees that fast money is longer than they would be because they try to catch up but i have found over time to fix the crash before can be very painful. A few jews think something is coming rather than get out ahead and then maybe just a back. Tracy . Gerri what is your vice . Increase your exposure but be careful. A lot are still the invested in stocks. I have been arguing all they it is the best asset class but lets get individual stocks i see Dividend Payments securities will do well maybe Smallcap Technology companies they have trouble growing the top line and the of the day will start next week with the Consumer Electronics show it is a good place to be. But do not sell the stocks here. Gerri it is a good conversation and a debate. Thank you. Tracy did you overindulge . We will talk about though weightloss but since of 2013 and even if they work. Tracy the internet is the i hotspot including two google a smaller size pair of jeans. , began with a top10 list of the most searched the diets of 2013. The halfhour attending physician from University Hospital and she will tell us the number one diana it . Actually was a the caveman stonehenge die it paleo plenty of vegetables, a lot of protein you wont eat cupcakes or cookies or pizza. It has good things there is whole explanation. Tracy basically no cards . Cutting out the of refined sugars the pasta and the wavy todays very different. Soap paleo cut out the red meat protein be you can get from fish and chicken you dont want to much red forsythe either. Tracy it is good to know not to be mistaken with atkins no cards but fat and protein. That was very popular but paleo is the number one google of 21 2013 but in 2012 we were looking at ketone at least in 2013 it was based bondholders and Natural Foods and a balanced diet you need to have balance. Tracy that is why the metric ian dye it is popular. With fruits and vegetables and tomatoes are rich in it an accident antioxidant. And also middleaged women their health was much higher with the mediterranean diet. And white ash jed was plagued steve jobs he went completely on the fur die and ended up in the hospital tracy anything to a extreme is bad. As we talked about before not just the last two weeks it has to be sustained it you should discuss it with your doctor because different people have dietary needs of your diabetic you would have a different beat. Tracy but it the clan say this is hot but. You do that between three or eight days . Fruit and vegetables have extreme Health Benefits but if you seek you could live off of broccoli than that is not good either. Tracy all about clean e. King eating. [laughter] that is the trick. It is also good for the heart. Tracy also for the stress levels. Happy new year. I grew up chicken and deauville and spinach. The president signs the bipartisan budget act that includes controversial cuts for earlier this week jerry spoke to congressman langford to is voting for the cuts. Gerri now you are not entirely happy with the budget cut . Nobody was entirely happy. But this one in particular is it a bad position in. As a j. D. Very we would have major cuts of defense spending major furloughs, a sequester cuts all defense and related next year. We did not realize that. We have major sequestration cuts in january 2014 or to Retirement Benefits for the military 2016. First things first. Lets deal with defense in 2014 then now lets you with the 2016 issue to get resolved. Gerri you deal with the Retirement Benefits . Yes. It would repeal that. Gerri and lets look at what that is. 6 million over ted years down the 1 costofliving reduction but the numbers add up and after 20 years of service costofliving increase is restored at 62. Could you be successful . Every betty seems to think the budget deal is done. But also a there is a lot of feedback from myself and others that say this is a wrong way to do with their other areas of waste we could get to without his team the up pay of the military. The answer is to say repeal the costofliving increase deductions and for military retirees and in give it to members of congress. Be still getting increase every year. Tracy really . So we would swap that members of congress should not get the cost of living increase of the military does not. Go back to waste it. Gerri stop stop stop. Callback. I read the stories. Congress continues to give its south the cost of living increase but not the military . What a tragedy. So you say it should be congress . Correct. Members of congress should take a hint not the members of the military so that we go back and ask where do we find ways . Department of defense and they used to plot a prescription and drug purchases together to get a better price and then drifted away that is billions of dollars of waste of a combined that is a 7 billion savings even larger than that cut. To deal with waste before we take the pay. Tracy he hopes the house will take up the bill in january. Wondering if the stock market will be double or there . Get ready to Party Breaking it is 1999. Tracy will love market continue to soar . Is it another bubble . Next. Tracy the markets have been soaring hitting records leading to a resemblance of 1999. Is this a bubble or do we party with the brutal hangover after roots . Capital management president , gary, good to see you. What about 2014 . I do believe it is a bubble but i use that in a good way right now. It is basically fed induced. The easiest way to explain is the growth of Single Digits while growth is 30 or 40 . It could end up climactic like the nasdaq but at the end of the first quarter. Tracy we talked about on the bottom line grows and asking to see revenue increases and janet yellen is coming and i cannot imagine she will pull the plug. By do think there will be a pullback . I dont think she will taper either they still print 75 billion. When things are stretched the market will not go up. 3m is up 40 over 12 months and Earnings Growth 2 . That cannot last for the market to be stretched we start to see the emotional signs with the ipo, a secondary of three or four come see what happened with twitter it is up 80 and the nasdaq is up 40. But idled eight this end with a blender but to the upside first. Tracy uc the ted year approaching 3 that makes people nervous and we will see rising Interest Rates but i get but you say this is a controlled rally possibly the most hated one in history but they will continue for the fair amount of time dont you have to be in it to win it . Eventually evaluation will matter in it is just like love and hate. What i try to do is watch some markets carefully. We already start to see the us speculation and agreed and the lack of players and vibrations op 30 or 40 with no earnings to go with that. So we will hit a wall i just dont know when it is not now the market still is acting great and theres more to go. Tracy and you have the january effect around the corner. You gave the google and price 90 and under armour. Is this buy and hold or until the crash and get out . If we do get to hit you dont want to own a lot of stocks right now these strong institutional gross names are doing well. Google and price line is consistent with great Earnings Growth. Under armor a little different but they all act weld in this market. There will be more to go but make sure everybody understands when the market hits a wallet will not be pretty. Just go back to the fred to the fed the printing money there is a direct correlation that the market will bite back. And then we have a few more months to go. Tracy you have been warned. Gary is sending up the warning signals. My kids wear the under armour. I will buy that stock for ever. Happy holidays. Tracy we will be back. We have more. vo you are a business pro. You can separate runwayridi. Seeker of the sublime. From fason that flies off the shelves. And you. Rent from tional. Because only national lets y choose a car in the aisle. And go. You can even take a fullsize or above,nd still pay the midsize price. natalie ooooh, i like your style. vo so do we, business pro. So do we. Go national. Go like a pro. The government has a list of toys that were banned. Starting with this new be snow cone machine. And are you worried about gaining holiday weight . Stay away from the little plastic shake weeks. Thats it for tonight willis report. Lou new report that the Obama Administration to get your about ahead of the 2012 election. Line to pass obamacare. The president himself told the lie of the year. I am lou dobbs. Cinema go. Lou good evening, everyone. The Washington Post reporting controversial regulations on health care and the environment and worker safety, all trying to help the president win reelection last year. That is