And cleaning Service Owner lakeisha alton says when she confronted yelp about the problem, she told her paying them could be the solution. She joins us now along with social media expert ryan ames and Harvard Business professor, michael luca who coauthored a study on yelp services. Lakeisha, i want to get your story out there which is one we heard from folks out there. If you search your service on yelp and comes up, and looks like no reviews and no stars that no one bothered to do anything. When you scroll down further. I think we have this further, when you scroll down further to the bottom, you can see that you actually have four reviews and says that they are not recommended. We know for sure these are real because one of them actually comes from one of our producers who uses your service all the time and says youre great. We know at least for sure one of them is real. It makes it look like youre going down you see an ad for one of your competitors along the way as it looks like you dont have any reviews, directing your customers to someone else. How has all this impacted your business . Well, it has had a big impact on my business because instead of customers going for my business, theyre clicking on other businesses. Melissa and what happened when you called yelp and said hey, wait a second, some of my good valuable customers went on and wrote reviews and youre not showing them. What do they say to you . Instead of acknowledging me, they started to trying to solicit and asked me to pay money and Different Things like that. Melissa so they wanted you to buy ads . They wanted me to start buying ads. Melissa and when you said, what was your response to that . I told them no, i wanted to focus on my customers. My customers left valued reviews, respectful reviews and, they didnt want to acknowledge that. They told me that it was a Computer System. That it wasnt their fault. Melissa and they didnt offer anyway to fix it . Because it looks like you have no stars. We know that those are all valuable to people going on and trying to find, you know, sort of any kind of a Small Business. You know, what did you say about the star system in particular . Because youre rated and looks like youre not . Well, if you look and you do click on the inrope rat ad i do have i have five stars but the yelp manager who i did speak to, he, for some reason he just wanted me to buy into the ads. Melissa yeah. He was, it seemed to me they really do not support Small Businesses. You have to have major money and they want to you mostly focus on buying ads. Melissa yeah. Ryan, does this story sound like the typical experience. Unfortunately all too familiar, right . It is called earned media, right not paid media. We have an issue here where the two are getting mixed together. Before we go there, lets take a step back. We have two really big problems here. We have a Customer Service problem and authenticity problem, right . Customer service, too big, too bad. Heard it before. Yelp is growing organization. Melissa that is not what we are really focused on though. What were focused on she has legitimate reviews four of them and theyre being hidden from view and being told, basically you have to pay an buy an ad and that is the way to fix the problem. And shouldnt be the way to fix this problem because the issue this is called earned media. This is customer that is value her service because she has a great product. They comment on it and partake in it and should be rewarded. She shouldnt have to pay for extra recognition there. Melissa michael, you have studied yelp in particular closely. Im immediately suspicious of these sites but you know i was talking to the staff on the show today they all said before they go try a new cleaner, try a new service they look online to see what other people have written so this does impact them. You quantified every star is worth 5 of sales. Is that right . Yeah, thats right. So yelp reviews are extremely influential for Small Businesses. I painstakingly worked with the Washington State department of revenue what a one star looks like, matched up series of restaurants with their sales on quarter by quarter basis. One star equalses 5 of increase in sales for independent restaurants. Since that study come out it is become increasingly clear this is important source of reputation for Small Business owners. Unfortunately one of the big challenges facing the review industry is how to know whether reviews are credible . Recent study, the one i coauthored what we had done look through the yelp reviews to get deeper and try to understand whats real, whats not and what is yelp doing about it. What yelp has in place and what is picked up in the reviews not currently recommended, is that, they have an algorithm behind the scenes where statistically say, well, this review doesnt seem like it is authentic. We were pretty shocked by the initial results when we looked at this. When we pulled reviews labeled as fillerred or not recommended or fraudulent, we saw in our sample of restaurants, roughly 20 of reviews were actually pulled off of the main part of the site all together. Melissa i mean that is the biggest problem with these sites, ryan. How do you know whats real and whats not . I understand yelp for their part, their stance is quality over quality. We only recommend 75 of the reviews submitted. My thought always why would you even list these reviews . If i was Small Business owner and lakeisha is not doing this, i would have my mom and you know, my dad and my friend and anyone else go on and write a review that was positive to promote my business. That is what theyre trying to sort out. How do they balance those two problems . That is the issue. Reviews drive revenue and yelp knows this, organizations know this. So if thats the case theyre going to be, authenticity is thrown out the door a little bit. Though there is an algorithm, they will place paid media over earned media. Which means people will have to pay more for the authenticity. For those reviews to remain authentic and customers not to get duped we have to make sure we keep it authentic. People get in the know they will know. Melissa it is not happeningg just not happening. Lakeisha i give you last word. What is your response from here . What are you going to do . Are you giving up on yelp . I decided to give up on yelp because, like, one of my customers, one of my customers told me that they did not see my reviews on yelp. I recommended my customers to look on yelp. Telling them, oh, i have very good reviews. You should check me out. And they went there and they saw absolutely nothing. Melissa they thought you were crazy. So it is not helpful. Basically. Melissa thanks so much. The government could be spying on you through your laptop. A shocking new report suggest that is nsa intercepted and bugged hundreds of thousands of devices. Were telling you if youre at risk. It is no surprise that many of the most successful people have egos. Im awesome, but some say a dose of narcissism is really the secret to success. Thank goodness. How much is too much. You have to hear this one. More money coming up. Melissa are you at all worried about the government spying on you at home from your own laptop . Maybe you should be, a shocking new report says the nsa implanted Surveillance Software in nearly 100,000 computers all over the world. They say it issto defend against Cyber Attacks but is that all . Joining me now the wall street journals spencer ante, former white house chief Information OfficerTeresa Peyton and cybersecurity expert morgan wright. Spencer, let me start with you, theyre doing this with a cable, a thumb drive . New york times had a pretty shocking report that said there are 100,000 of these devices, usb little inserts or computer Circuit Boards surreptitiously planted. Melissa how, when . Through spies or through, u. S. Agents that, obtained access to these computers and through some way, we dont know how, but they access these computers that are not connected to the internet. That is the key point. The u. S. Is struggling to be able to monitor these Computer System that is are not connected to the internet. This technology which works through radio waves, so these computers get planted into the these other chips into these computers and they get communicate through radio waves. Melissa yeah. To another computer nearby. They translate that information to the u. S. Melissa teresa youre nodding. Is it your impression the computers are out there . Like the episode of homeland quote and break into the home and swap out the mouse . Or before the computers reach the original destination . How do you think it is being done . Couple ways logistically they do this. If you intercept after something is ordered and shipped that is tricky because in this day and age you can track deliveries online. In other pieces you can trick them sometimes into doing this. Shows you can insert circuitry into charging element, going into the internet, they think theyre using a normal piece to plug in, charge up, even if they dont connect to the internet you can inaffect the computer. Melissa morgan, are other countries doing this as well besides us . Are you kidding were probably the tamest ones doing this right now. There are other countries with aggressive capabilities. We dont use our capabilities to benefit privatelyheld companies. We dont give them intelligence on other companies. We do this to defend the United States of america. One of the sad parts about this is, the more that we disclose, these legal methods being used against hostile and foreign powers, were reduced to blunt instruments trying to collect information and intelligence on people at some point who may do us harm. Melissa morgan, the moment i heard the story you say were not using this to collect information from companies, immediately i thought, is this what u. S. Companies are up against around the world . I mean are foreign absolutely. Melissa doing this to steal intellectual property . If i was a ceo at home this morning, watching, reading this report, that would be the first thing i thought, is somebody spying on my intellectual property. You say absolutely, morgan . Absolutely. Russia. China. The french did this famously with boeing and airbus were in negotiations. We dont use our Intelligence Service to provide economic advantage to u. S. Companies. Were at extreme disadvantage. Whether you think you like the collection that goes on, whether it should be done is policy issue. Whether it can be done is a legal issue and clearly have the legal right with the proper intelligence tasks to go after the targets against the United States. Melissa go ahead. What is interesting before the revelations of Edward Snowden which is really the trigger that sort of like leaked a lot of this information the u. S. Was actively campaigning and lobbying against china and their alleged surveillance and monitoring of u. S. Computer networks. In fact the u. S. Banned the use of equipment from Chinese Technology company huawei, because it fear that is theyre using that, those servers to maybe interrupt and intercept. Now it is get the u. S. Is doing this too, it is taking pressure off china to do anything about what were criticizing them for. Melissa theresa, do you agree with that . If youre a ceo after u. S. Company and watching this and realize this is happening to my company and my business secrets are being stolen . This has to be a wakeup call for all American Business owners. The fbi has estimated we have lost a trillion dollars in Economic Prosperity due to stolen intellectual property. And i think, the one of the things that i call it, the Carbon Monoxide of our economy. It is silent, deadly and we dont realize were in danger until it is too late. American businesses need to think twice how they deal with intellectual property. How do you treat it on Cloud Services . What vendors have access to it . Do you take it overseas . Do you treat it like gold nuggets . That is what American Companies themselves. Melissa morgan, youre a security expert. How do you protect yourself if youre a company. It starts with basic things, not technology related. It starts with the hiring process. Have you screened people properly . Screened against a insider threat. Yellow line on the highway doesnt keep the car on the other side. It is about trust. Trust is not control. Having strong hiring practices, Proper Technology and awareness and audit accountability. A lot of these things are preventible. Nine times out of 10 you could have seen some things coming but have to test technology. Using encryption. They want us to basics so they can, work our weaknesses get exploited when we miss that. Leave it to all three of you thank you. U. S. Every core urn corner of the globe because money is flying around the world with the vatican. Pope francis a auctioning off two Harley Davidsons for charity. The pontiff was given motorcycles last year when the company celebrated its anniversary by sending a gang of hells angels to the holy city. Pope francis gladly accepted them at the time along with a leather biker jacket of course. Now he is signing and selling them all to help a local soup kitchen, each bike is valued at 20,000 bucks. What. Over to nambia where right to hunt endangered black rhino was auctioned off for 350,000 . The shoot to kill permit allows a visitor to kill and hunt down a old nonbreeding rhine know. This is fiercely criticized by Animal Rights groups. I bet. The money will be used to save conservation of species home to the a third of the worlds black rhinos. 3 of only 5,000 left in the wild. Landing in china a local Company Wants to help future parents take the em pick the embryos of their children by picking once that would be most successful in life. A chinese firm says most of what determines i. Q. Could be inherited. Theyre trying to isolate the jean that makes gene that makes children smarter than average. They have thousands of dna samples from adults hoping for a clever kid. Get this. The chinese Staterun Bank has given 1. 5 billion to complete testing. You knew this was coming, right . It is inevitable. Next on money are you vain enough to make impact at work . New Research Shows a bit more time looking in the mirror means a lot more clout with your colleagues. Tweet me, tell me what you think. What type of people get ahead in your office. Have you been drinking coke the wrong way all these years . A fancy new glass promises to give users an even better taste and experience. Do you buy it . Well do a taste test. Do you ever have too much money . Welcome back. How is everything . Theres nothing like being your own boss and my customers a really liking your flat rate shipping. Fedex one rate. Really makes my life easier. Maybe a promotion is in order. Good news. I got a new title. And a raise . 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Start your Business Today with legalzoom. [ chicken caws ] [ male announcer ] when your favorite food starts a fight, fight back fast with tums. Eartburn relief that neutrales acid on contact and goes to work in seconds. Tum, tum tum tum tums melissa youre so vain you probably think this segment is all about you but seriously, in the vain of being vain, new study says people with big egos are more likely to become leaders than the general population. The question is how big of an ego and how do you strike the balance without being a jerk at the office . Here for todays money talker, attorney jonna spilbor, our very own david asman and work place author, chester elton. David you have strong feelings about this. I have very strong feelings. For a television anchor, ego it is weird to say. Ronald reagan had one sign on his desk, only one. He kept it there before he was president , during and after. He said there is no limit to what you can do if you dont care who gets credit for it. And that kind of philosophy i think is what really will propel people to do great things. Not only people. Melissa you dont think Ronald Reagan had a big egg . He had a healthy ego. People who worked with him were always saying woe always ask, people say, what do you think, mr. President . I have my opinions let me know what you think. Get an opinion from you. I started at wall street journal. Thats where i started in journalism. When i started in 1983 there were no bylines. One view melissa really. No the journal had no bylines. That came later. We couldnt use the word i n any of stories. When institution speaks as a whole melissa newspaper business is dying. I dont know. What do you think . I have a sign on my desk too. There is room for only one diva in here and youre looking at it. Melissa i love it, yes ego is a problem in the work place if you have more than one leader because then those egos start to clash. That is where the problems ensue i think. But if you have one person, i own a law firm. I have 12 employees. This is not just a matter of too much testosterone. Women have huge egos. I tend to hire strong women. Melissa but if youre the boss, you have to be confident. You have to believe in what youre doing. Right. Melissa you have to be a risktaker. You have to believe youre better than everyone else to lead, is that right. I think youre exactly right. You have to have a healthy dose of ego because it drives you to do things. I say a healthy dose of ego. What is it that wants you to lead to make things better to change the world . Ronald reagan had huge ego. He obviously did. He cared more about changing the world than he did his own ego. That is healthy ego. Thats my point. If you dont have ego you will sit back and say, what do you want me to do, boss . You want to grab the moment hey, follow me. Well change the world. That is big ego. Confidence is good. It i was ego that is bad. Do you want to be right or want to be happy . Medical lists is a, i will take issue with you. You see ceos ruin organization by their ego. Remember chainsaw al dunlap. There are countless examples. Melissa you have to be so confident that you will not ceo for nothing. Absolutely. But at the same time the question is whether you allow your own opinions to be so dominant that you rule out better alternatives. I think where is the ego driving is important. What drives your ego. They have big ego people but driven to make people around them better. Ronald reagan. He was driven to make other people better. That is the i want to be mentor. I will make you better. I think that, you think of great leaders that you worked for, they made you better. Youre agreeing with me you by think there is ego there. There has to be. Of course. Grab the baton, look at me, i can make a difference. Melissa jonna, i cant get away from this, you have to believe youre the very best to lead a big company, dont you . You have to believe youre the best one for the job. That doesnt mean youre onl3 one with a opinion. I absolutely believe that i believe there is big between confident and having ego out of control. Egos out of control will ruin a business. Confidence is the key to best managers know how to empower people. Right. So they can bring even more of themselves to the organization the organization will flourish even more. Melissa talking about a healthy ego and perfect balance, who in the world has that other than Ronald Reagan . Nobody, not even Ronald Reagan is perfect. Here is thing, out of control i think is the point. A lot of people start with healthy ego. They start with a noble cause. Then more power, absolute power absolutely corrupts right . You go from being purposedriven having ego in noble cause where you cross over. Melissa jamie dimon, government is after him. People have you in their sights. They have their guns out. Dont you have to have overinflated eagan go to live through that. Live through that. Not overinflated ego. I would not use that word. You have to have backbone of steel to deal with what jamie dimon has, thats a backbone. Because youre willing to sacrifice everything for a cause greater than yourself. I know it sound totally conttadictory but it is true. Sometimes in order to be more full of yourself, in order to have stronger backbone you have to be willing to sacrifice yourself. Very biblical as a matter of fact. Sometimes confidence and ego get confused, i really do. I think jamie dimon, hh is there and has to have confidence and ego says by the way im right, i dont care what you say. I will persevere. Melissa that goes against what we were saying before. Im right, i will persevere is on opposite what we said at beginning, taking everybodys opinions and im taking last word because im right, dammit. No ego at all. Melissa just were out of time. Up next, president obama was on another manufacturing floor today for the latest Jobs Initiative but are his policies tackling the structural issues that are really plaguing our economy. Liz ann sonders is here. Well talk about the people being left behind. Who is losing money today . This guy made a killing last year but so far 2014, eating away his earnings. Piles of money is coming right up. For over a decade millions have raised their hand for the proven relief of the purple pill. And that relief could be in your hand. For many, nexium helps relieve heartburn symptoms from acid reflux disease. Find out how you can save forat purplepill. Com. S relieve there is risk of bone fracture and low magnesium levels. Side effects may include headache, abdominal pain, and diarrhea if you have persistent diarrhea, contact your doctor right away. Other serious stomach conditions may exi. Avoid if you te clopidogrel. For many, relief is at hand. Ask your doctor abouxium. Melissa it is a new year, that means we need new jobs. President obama kicking off his manufacturing Jobs Initiative in North Carolina earlier today. Stressing new jobs in america. I dont want the next big jobs creating discovery, research and technology to be germany, china or japan. I want it here in america. Melissa is this the year that will make a difference . Join me now, liz and saunders. Chief strategist for charles schwab. Thank you for joining us. I want to put up a scary chart to terrify everybody out there. The u. S. Has a loss of 1. 6 million you factor in in the past five years we have seen a small tick back at the end. But i have to wonder, is this a function of what has been going on in the economy, or is this a real structural change where these are jobs that are just gone . I think the jobs that are gone, if bygone you mean permanently or semipermanently, the traditional manufacturing areas. It is what we know, the companies that exist right now. Melissa give me an example. Across traditional manufacturing whether it is in the metals area or the forest products, traditional manufacturing. It has been at least until recently at the mercy of off shoring. What has happened is improved competitiveness in the United States as it relates to manufacturing tomorrows manufacturer. We are much more competitive with the Worlds LargestEnergy Producer right now, in many months this past year actually producing more oil than we are using. The gap is narrowing between us and places like china with real estate cost, logistics and transport costs. It is not antidotal anymore, jobs are coming back here, businesses are producing here. We will be at the forefront. This is an ocean liner, but does not turn on a dime only 13 of the economy. It is not the elixir that solves it all. Melissa you are saying innovation got rid of a lot, but there are other and you factor that could happen here as a result of the cheap energy we are seeing. Like what . I mentioned some of the things. Innovation we are seeing here in the u. S. , artificial intelligence, robotics, 3d printing, nanotechnology, we are the innovators. This is where the jobs are going to be. If you talk to companies changing the way they approach their traditional manufacturing, or the forefront for the manufacturing areas, right now collectively the number one problem they face is lack of skilled workers. The opportunities are there, we dont right now have the appropriate skills. That is why i use the analogy of an ocean liner as opposed to a speedboat. Positioning the building into that space, that training will take place. Universities are doing it. Community colleges are doing it. Melissa so the robots are replacing people working manufacturing lines. You say they will be jobs building the robots. Do those numbers equal out . Or do we still end up with people who dont have jobs . That net out of all of that. Eventually it works itself out. Particularly in the energy area. Petroleum refining has a 1200 jobs multiplier. The way they do it is for every 100 jobs created by the Petroleum Refining industry, 1200 jobs created elsewhere in the economy. It is the tentacles that improvement in one industry has more broadly on the economy. Manufacturing over gel; act overall. 300 elsewhere. We do have those tentacles, but manufacturing as a subset of the economy is still too small to meet even if they have the multiplier kicking in. It does not solve the jobless problem that goes beyond manufacturing and energy. That will take some time. Melissa what does it take to pick up the speed . It is containe continuing toe narrowing of the gap, the total cost gap, whether it is wages were real estate cost or logistics between us and the emerging world that has taken a lot of the business. Companies Going Forward saying they will produce more here, we will build here, and there are plenty of companies. You see it across your mobile area, high technology. In turn, incentives tax or otherwise that stimulate. You are seeing it at the state level. You look at the statistics where you can do an apple ii apples comparative, you are seeing much greater improvements in terms of job growth in the unemployment rate. We need that to spread. Melissa will you please come back . Of course. Melissa president obama tilt the final spot into his cabin and nominating the final woman to lead the administration. If confirmed she could make a huge Economic Impact as the controlling force behind the fda lending program. Small business majority founder and ceo was at the white house for the announcement today. What do you make of this appointment . Melissa, we are thrilled with this appointment. She has a great accommodation of business and government experience, she has run her own Small Business, she is most recently spent her time running a bank that has made loans to Small Businesses. She really understands the need Business Owners have for access to capital, and has also run major cabinet departments in the state of california for five years. So she has experience running it, she has experience dealing with all the other actors within the infrastructure to get things done. Melissa i was wondering if you are concerned about the balance because like you said, she served as the secretary for the california business and Transportation Housing Agency for a while. She created the managed care during her tenure as secretary. She also served on the board of california blue cross. Just in 2006 she went into business for the proamerican bank, latino owned bank in los angeles. To me when i look at the balance of her resume, it seems the majority of times were spent in government. Does that concern you. You are highlighting her work in health care. That is essential because a key part of helping Small Business is helping them get on board with the new health care law. Small Business Administration for the first time last year stepped up. In parrnership with us with an Extensive Campaign across the country, so the fact she comes into this position with Health Care Experience is an added plus. The agency has been very well run as the acting administrator recently, so she will step in and continue the good work they have been doing increasing loans every year for the past couple of years so that is obviously her primary focus. She will play a role in the work theyre doing for health care education, and we are very excited she is somebody who can continue to carry the ball for Small Business within the administration within the white house and other cabinet departments. Theseeare the three things she will focus on most. Melissa thank you for coming on. Remember when plus size models used to look like this . Retailer h m is outraging shoppers everywhere by saying this is what plus size looks like. Is that good or bad for business . What do you think . At the end of the day it is all about money. [ male announcer ] hands were made for playing. Legs, for ossing. Feet. Splashing. Better things than the joint pain and swelling of modere to severe rheumatoid arthritis. If youre trying to ma, ow may be time to ask about xeljanz. Xeljz tofacitinib is a small pill, not an injection or infusion, for adults with moderate to severe ra for whom methotrexate did not work well. Xeljanz can lower your ability to fighinfections, including tuberculosis. Seris, somimes fatal infections and cancers have happened in patients taking xeljanz. Dont sta xeljanz if you have anynfection, unless ok with your doctor. Tears in the stomach or intestines, low bod cell counts and higher liver tes and cholesterol levels have happened. Your doctor should perform blood tts before you start and while taking xeljanz, and roinely check certain liver tests. Tell your doctor if you have been to a region where certain fungal infections are common, and if you have had tb, hepatitis b oc, or are prone to infections. Tl your doctor about all the medicines you take, and if you are pregnant, or plan to be. Taken twice daily, xeljanz can reduce the joint pain and swelling of moderate to severe ra, even without methotrexate. Ask if xeljanz is right for you. Melissa major retailer in a whats that controversy, h m under fire after releasing photos of these models in the plus sized section of its new catalog. What do you think, do they look plus sized to you . Hereto hammered out, what did you think of those photos . H m says they are at least a size 14. Then i am a 20. They look pretty small to me. They are probably a little taller and they are in shape. A lot of the top tier to plus size models are size 12, 14, 16. They look fantastic. We are getting used to seeing a lot of women that are diversified in shape. I know there is a big outcry industry the larger, much larger women are not being seen. Melissa do you feel, is she plus size and what message are we sending to kids . The word plus size, wish we could throw it out. Curvy, make it sexy and fun and appealing. When somebody is booking a model at a modelinggagency they have to say plus or straight. Like size eight or size 12. In the industry youre going to have different categories were people go shopping. They cannot put everything in one area although it would be better for their bottom line if they would have more sizes extended in the first major department. Melissa whenever i bring this up with retailers they say bigger women sell more close. Do you believe that . Yes, i do believe that. The segment is about two categories quite frankly. Being offended is an american past time, and i dont care what word you use to replace plus, that will offend people as well. The fact is you are right, bigger women sell more clothing. We should build here we have size 12 and 14 models that never had an opportunity before to be able to grace h m and advertising campaigns. I would love to see all of our sisters be able to applaud and not complain. Melissa what do you say to teenage girls and say this is not normal, this is an extra category, call it whatever. They say it is not, youre not normal, you are in the plus size. God for bid you are bigger than that, what does it tell you . The average size in america is and 14. Melissa h m is telling you that is not the case. We have to work on our words. We have to work and how we describe women. I dont know what it is for womens sizes anymore because what a 14 is now is not what it was 10 years ago. The manufacturers keep changing the size is because keep on getting bigger. According to the cdc the average woman in this country is 54, 154 pounds, but they will not be able to sell clothing per woman who is 54, 154 pounds. Lets be honest. Melissa what is a bigger danger . Offending by saying somebody is plus sized, if that is a bigger danger, or that you will not sell close because youre putting women who are bigger and dont look as attractive in your opinion . That is a good question because we are selling to women. You have big and tall shops. Does that mean short, skinny guys will be offended . Everybody is offended at something. When you have to segment your market, you have to put people into groups and label these groups. Even though women are wearing size 14, dont think they will sell as many clothes. Most retailers if they had more 14, 15, 12, they would have a much bigger bottom line. Melissa uppnext the worlds most popular soda just got a taste lift. They will transform your ordinary can of coke into a drink fit for the upper classes. And it tastes better. You can never have too much money. [ male announce] this is the story of the little room over the pizza place on Chestnut Street the modest first floor bedom in tallinn, estonia and the soubound bus barreli down i95. This magic moment it is the story of where every great idea begins. And of those who believed they had thpower to do more. Dell is honored to be part of some of the worlds great stories. That began much the same way ours did in a little dorm room 2713. This magic moment open to innovation. Open to ambition. Open to boldids. Thats why n york has a w plan dozens of tax free zones all across the state. Move here, expand here, or start a new busess here and pay no taxes for ten years. Were new york. If theres something that creates more jobs, and ows more businesses. Were open to it. Start a taxfree business at startupny. Com. Melissa time for little fun with spare change. New crystal glasses specifically designed to make your cocacola taste better. Crystal for your coke. We had to test it out. The companys owner and jo ling kent here as our official taster. I will let you tab the first sample. Why did you decide to this partnership with cocacola . Give her a drink. For me, cocacola is like a dream come true. We designed glasses based on sensory workshops. We do this for wines. And beer. When i was asked what is your dream, i said my dream is to create a glass the most iconic beverage in the world, which is widely consumed worldwide consumed, and here is the glass. Melissa i know this is a coke Product Placement or partnership here. Does it matter if it is coke or pepsi . Is it just about a carbonated beverage . It will develop for classic coke. This is the Tasting Panel with the most intimate knowledge about the flavors decided this is the shape which is the appropriate shape to enjoy the coke in a new way. Melissa what did you notice here . It all taste the same. Sorry. This one is nice, this is the last one handed to me. Melissa poured the specific way, which is within about an inch from the top, three ice cubes in it, that is the one that should have been most perfect. If you like that the best . I enjoyed it very much. Melissa one of these was pepsi, could you tell . George, let me ask you, why it does the shape to glass, what does it do to the beverage to make it better . The temperature. It is important you enjoy the coke as the ideal temperature, the ideal temperature is about 3436 degrees fahrenheit. The ice cube guarantees you get to enjoy cocacola at the right temperature. Melissa how many of these do you think youre going to sell, george . It is too new to say. We are very ambitious, we want to sell a lot of it. Melissa we will drink the rest during the commercial. Thank you for being our taster. Anytime. Melissa who made and lost money today . This guy cannot get any luck. Thanks to a court ruling that could change the face of online media. You can never have too much money or too much cocacola. If youve got copd like me. Hey breathings hard. Know the feeling . Copd includes emphysema and chronic bronchitis. Spiriva is a oncedaily inhaled pd maintenance treatment that helps open my obstructed airways for a full 24 hours. Spiriva helps me breathe easier. Spira handihaler tiotropium bromide inhalation powder does not replace fastacting inhalers for sudden symptoms. Tell your doctor if you have kidney problems, glaucoma, trouble urinating, or an enlarged prostate. These may worsen with spiriva. Scuss all medicines you take, even eye drops. Stop taking spiriva and seek immediate medical help if your breathing suddenly worsens, your throat or tongue swells, you get hives, vision changes or eye pain, or problems passing urine. Other side effects include dry mouth and nstipation. Nothing can reverscopd. Vision changes or eye pain, or problems passing urine. Spiriva helps me breathe better. Does breathing with copd weigh you down . Dont wait to ask your doctor about spiriva. Theres nothing like being your own boss and my customers are really liking yo flat rate shipping. Fedex one rate. Really makes my life easier. Maybe a promotion is in order. Good news. I got a new title. And a raise . Management couldnt make that happen. [ male announcer ] introducing fedex one rate. Simple, flat rate shipping with the reliability of fed. Afghastan, in 2009. On the u. S. S. Sarata in 1982. [ male announcer ] once its ened, usaa Auto Insurance is often handed down from generation to generation. Because it offers a superior level of protection. And because usaas commitment to serve current and former miliry members and their families is without equal. Begin your legacy. Get an au insurance quote. Usaa. We know wht it means to serve. Melissa whether its on wall street or main street, let me tell you who made money. And heres who lost money. Anybody who owns netflix. Dipping again after the concerns of cost in the future striking on a rule saying internet providers have to treat all web traffic as equal. That means bandwidth heavy sites like netflix may have to pay more to get their content viewed. The stock dropped more than 2 . The ceo owns around a million shares of netflix for he lost 7. 6 million today. That is rough. Making money. Martha stuart. After stepping in for pop diva Liza Minnelli and a cough drop commercial. She bailed on the cough drops add after suffering a mild panic attacks. The ad aired during the golden globes. Not bad for a million dollars. And giving back millions of dollars. Apple. Refunding 33 million to parents whose kids made purchases without permission. They received thousands of complaints of children making unauthorized purchases, and in one case a woman was billed nearly 3000 after her daughter bought hundreds of items for her virtual pet. Apple is making full refunds and will change the payment system. So there you go. I hope you made money today. Tune in tomorrow for our uber debate, the car service app sweeping the nation getting tons of press, but the price gouging is all everybody is talking about. Is it actually worth it . We will fight about it tomorrow at 5 00 p. M. They give for joining us. The willis report is coming up next. Gerri hello, everyone. I am gerri willis. Tonight on the willis report. New evidence obamacare is not affordable. Many hit with huge deductibles and outofpocket costs. The rest of us are paying for it. Also a new warning of the most popular medicines in america. Big change, and for painkillers. And it is your users guide the end switching careers. Megan kelly is with us. Were watching out for you tonight on the willis report