In 2013. For three decades, chairman wheeler has been involved in the sector as a chairman and entrepreneur. He has been a Venture Capitalist and lobbyist. He has served as president and ceo of both the National CableTelevision Association and the open position north the organization known as the ctia. As a journalist, i found him more interesting that a lifetime ago, he worked for syndicated columnist mark shields, a friend of mine. The osu version of the speakers press Club Luncheon series that brings you all here today. Given that chairman wheeler used to be an industry lobbyist, his record is rather surprising. Commissions the strongest rules in enforcing that neutrality. He find at t 1 million for tapping speed on unlimited data plans. He increased Competition Among the makers of cable boxes and work to get more internet options to people in rural areas. Chairman wheeler put the entire broadband industry under a stricter regime. He has done so many things that have angered his fellow. Mployers at the ncga and ctia they have sued the fcc during his tenure. He explains his actions by saying, i used to be an advocate for corporate interests, and i hope i was a good one, but today my client is the American People, and i want to be the best damn advocate that i can be. The leader in Wireless Technology and spectrum innovation, occupying the top spot in 4g Wireless Network utilization. 5g Wireless Networks will offer even faster services. Stakeholders around the world have begun shaping the new landscape to benefit they are national and commercial benefit their national and commercial interests. Today, chairman wheeler will share with the vision for 5g should be in a speech entitled of entitled the future of wireless. And gentlemen, join me in welcoming federal Communications Commission chairman tom wheeler. [applause] thank you very much, tommy. You certainly proved your journalistic credentials with some of that research that you dug up there. Thes an honor to be here at National Press club. Is an honor to be with my colleagues who really are the ones who make the things happened that i am talking about. June, the head of our office of engineering and technology. John, who is the head of our wireless bureau. And my colleague, larry strictly, larry strickley, we worked together like this on spectrum policy. So many familiar faces and friends in the audience. I am going to make the terrible decision to call out a couple. First is my good friend, a , it is alleague, ron real pleasure to see you sitting here. We have not seen each other for a long time. The other is hiding in the back, the man who started the spectrum revolution at the fcc, former chairman reed hunt. It was back in 1994 that this of opening more spectrum, creating more opportunity, and building what we are talking about today began, and i was under his leadership. But i am most pleased and surprised to find karen smith in the audience today. Karen had to change her name from Karen Wheeler [laughter] , fromeeler but my sister annapolis, who is no stranger to telecom issues herself, having been the executive director of techcore. Remember thatday . Netday . Karen organize volunteers throughout the country, and i was always out of her and what she did. [applause] mr. Wheeler a few months ago, i found myself in a situation that i never would have imagined when i became fcc chairman. I was in dallas, texas. I was at the helm of an excavator, a big piece of heavy machinery digging up dirt. Those of you who want to picture that seeing in your mind , yes, i was wearing a suit. [laughter] wearingler i was also a pair of Virtual Reality goggles, and i had not left the fcc. And while i may have been in washington physically, i can tell you, i was at the excavation site in dallas, 1400 miles away. In the mockup of the excavator and had complete control to the equipment 1400 miles away. , digging up dirt in dallas probably is not high on the list of transformational advancements that will define the 21st century. But i want you to think of something. Why dont you replace the heavy so anery with a scalpel, worldclass surgeon can move from hospital to hospital without leaving her surgical suite . Sitting int students a classroom, taking a virtual tour inside the human body . We have all heard amazing things, stories like that in the past, but making these kinds of activities possible without a fat cable leading to the Virtual Reality headset could not be accomplished because of three limiting factors. One, the speed of the wireless connection. We all know the difference in fibermance of a direct connection compared to a wireless connection. The next generation of wireless must be mobile fiber. Faster than what we are used to today will stop today. The second limiting issue is responsiveness. The surgeons scout the surgeons scalpel needs to be immediately responsive, not a blink later. The technical folks call this latency. It currently averages about 10 or one 100 of a second. That may sound pretty fast to you and me, but it is a snails pace in computing. Latency needs to be less than one millisecond. Less than 1 1000 of a millisecond, to provide for realtime interaction. And the third limiting factor is spectrum capacity, because if you are going to have that kind of high speed and low latency, you have to have the ability for Digital Information to race down broad chunks of spectrum. Today. Es of what we know to overcome these challenges, and to seize the opportunity before us, we need the next generation of Wireless Connectivity, a fifth generation, or 5g. If the United States is going to continue to be a world leader in wireless, we need to speed the deployment of 5g here on our shores. The Virtual Reality example that i gave is but one sample of the effects of highspeed, low latency connectivity. Leadership inan 5g most the a must be a national priority. Vr example i gave you was just one example of how the driving force of the 21st century will be powerful processing centralized in the connected wirelessly to clients. Autonomous vehicles will be controlled in the cloud. Smart city energy grids, transportation networks, and Water Systems will be controlled in the cloud. Immersive education and entertainment will come from the cloud. Wont come toes pass unless the pathway to and lowlatency,d is ultrafast, and secure. Inwe have learned anything the generational march through Wireless Connectivity, it is that we have always underestimated the innovation that would result from new generations of Wireless Networks. Generation, wireless 1g, was voice. 1980s, mckenzie told at t there would be thousands of cell phone subscribers by the turn of the 21st century. It turns out there were millions. The second generation, two g 2g, allowed both talk and text. No one understood the power of text. To shift away an entire group, to a developing world tool for banking the on bank, ed, innovators seized on the capabilities of texting in unimaginable ways. ,he third generation, 3g married wireless and Digital Networks to connecting with other new technological the other new Technological Developments of the time, the internet, in a limited way. Technology, 4g, completed that migration, enabling higher speeds for including video. Again, greater capability in the network led to unanticipated innovation. Without 4g, there were not have , or snapchat,uber or instagram. The list keeps going on. But i have listed some examples earlier, a moment ago, about what 5g makes possible. But if anyone tells you that they know the details about what 5g is going to become, run the other way. Because it is the capacity to new capability that will determine what our future looks like. Yes, 5g will connect the internet of everything. If something can be connected, it will be connected in a 5g world, but with the predictions of hundreds of billions of microchips connected in products from pill bottles to plant waters, you can be sure of only , the biggest internet of things application has yet to be imagined. Yes, 5g will connect the uncompetitive connect the unconnected and compete with the uncompetitive. Millions cannot i access cannot access highspeed internet because it is too costly to wire it to the home. Talk lately about using 5g connectivity to expand highspeed Broadband Service to ,ural areas, and fiber fast Wireless Connectivity will deliver the goal of competitive highspeed Internet Access for consumers. But lets stop the imagining for a moment. Heres the key. The interconnected world that we live in today is the result of decisions made a decade ago. The interconnected world of the future will be the result of decisions we must make today. Is a national thursday,and why this i am circulating to my colleagues proposed new rules that will identify and open up vast amounts of spectrum for 5g applications. We call it the spectrum frontiers proceeding, and we will vote on it july 14. Our 5g proposal is the final trifectathe spectrum low band, midband, and high band airwaves, that will open up more spectrum, speed out the rollout of next generation Wireless Networks, and redefine Network Connectivity for years to come. I am confident the actions will lead to a cornucopia of usesicipated, innovative and will generate tens of billions of dollars in economic activity. But lets revisit that spectrum strategy for a moment. Thatnumber one is technology should drive the policy, rather than the policy drive the technology. 5g is not one for thing, it is many things. Moores law in Wireless Connectivity requires Smart Antenna systems, new, more efficient transmission formats, network virtualization, and touch more. And much more. Side, thesepectrum technologies require new access to spectrum in multiple bands. The wireless future will not be a onesizefitsall future. So our spectrum trifecta begins with low band spectrum that is optimal for widearea coverage applications. Are in very moment, we the midst of the worlds first incentive auction to make greenfield low band spectrum available. The broadcasters have stepped up to bring spectrum to the market. Shortly, the Wireless Industry will have the opportunity to fulfill their request for more spectrum with this beachfront spectrum. Of thed spectrum is kind jan brady of the spectrum world. [laughter] mr. Wheeler the overlooked middle child. [laughter] mr. Wheeler but its characteristics enable an order of magnitude increase in spectrum efficiency. Recent Services Using newarks in sharing tools to open up new midband spectrum, and we need to continue looking at other midband opportunities. Spectrum thatend will be the focus of our actions next month will stop these bands, the high bands next month. Data bands offer high rates with low latency, and they are now becoming unlocked because of technological advances in computing. If the Commission Approves my proposal next month, the United States will be the first country in the world to open up high band spectrum for 5g networks and applications. Damn important, because it means that u. S. Companies will be the first out of the gate. Formulabe repeating the that made the United States the world leader in 4g. It is a simple formula. Lead the world in spectrum availability, encouraged and encourage and protect innovationdriving competition, and stay out of the way of technological development. Unlike some countries, we do not believe that we should spend the next couple of years studying itt 5g should be, or how should operate, or how to allocate spectrum, based on those assumptions. Like the examples i gave earlier, the future has a way of reinventing itself, turning innovators loose is far preferable to expecting committees and regulators to define the future. We wont wait for the standards to be the first to be first developed in the sometimes arduous standardsetting process , or in government led activity. Make ample will spectrum available and then rely on the private sectorled process for producing technical standards best suited for those frequencies and use cases. Leadership in networks leads to leadership in uses, which quickly moves across borders. This National Leadership is the creation of a homefield advantage similar to what we knew in 4g. But the main value of 5g will intellectualin property. The main value of 5g, by orders of magnitude, will be in consumption rather than production. Be in material gains and improvements in the quality of life and economic opportunity. That would also emphasize the development of 5g is not anything like an international zerosum game. Rather, it is a contest in which everyone can win. , and fat of others, that of others, redounds to the benefit, literally, of everyone in the world. Seeing industry gearing up to seize this opportunity. I have seen 5g hardware and firmware. The technology is here. It is also important to 5g technology will be a constant evolution. It would be a mistake to think that 5g can be frozen in a snapshot. It is more like a video. , allmany new scenes building on each other. 5g systems and standards for will be continually improving and evolving. And other network side, verizon and at t tell us they will begin deploying 5g trials in 2017, and these efforts will help inform the standards process by putting stakes in the ground. The first commercial appointments will be expanded in 2012. Requires that we act to pave the path today. Rules i amw proposing, we take our most significant step yet down the path to our 5g future. The big game changer is that 5g will use much higher frequency bands than previously thought applicable for other applications. Such signals have physical properties that are both in limitation and a strength. Iny tend to travel best narrow and straight lines, and they do not go through physical objects as well. That there are a narrow signals in an urban environment tend to balance around holdings and other obstacles, making it difficult to connect to a moving point. But there has been the development of new antennas that aim and amplifies singles amplify signals, with sophisticated processing that allows a moving device to pickup all the signals that are bouncing around and create one coherent connection. To make this work, the 5g buildout is going to be very infrastructureintensive, requiring massive deployment of small cells. But it also opens up unprecedented opportunities for frequency reuse in denser, more localized networks. The ability to use this highfrequency spectrum opens much bigger chunks of spectrum. Licensed lows of band spectrum are usually five to 10 megahertz in with. Idth. Which with 5g, however, we are talking blocks of spectrum that are at least 200 megahertz in width. This will allow the networks to carry much more traffic per user. Gigabits of throughput in place of megabits of throughput. Up theses, by opening higherfrequency bands, we are making available more licensed spectrum to mobile than in the , dating backstory to recount, that the fcc to ed hunt, thated the fcc has made available. Announcer at this point, there were microphone issues, so we lost a moment of comments. Satellite and terrestrial stakeholders have suggested a range of sharing spectrumand the draft frontier ordered six to provide a balanced solution that addresses the needs of both parties. I am confident that we will adopt rules to enable satellite, terrestrial, and federal operations to coexist and thrive. Thiske sure that we have connectivity with high band spectrum will require a lot more small cells, which means a lot more antenna setting decisions by local governments. That is why it is important that the commission has strengthened its environmental presentation rules and tightened the shot clock for revising application reviews. Play anvernments will Important Role in determining how we fulfill this national priority. In addition, all these small cells need to be connected, so we will need a lot more backho le. That is a challenge we will address with our Business Data Services, the kind of dedicated access the wireless providers need to connect cell towers and antennas to their networks. Connections can be as much as 30 of the cost of operating a Wireless Network. With the additional sites required to support millimeter with spectrum, that is likely to increase as much as 50 . Competitionareas, ackhole supply of b remains limited, and i can translate to higher prices for Wireless Networks and consumers. Doesof competition not just heard the deployment of Wireless Networks today, it threatens as well the delay of ,he buildout of 5g networks with the demand of many more b ackhole connections. By the end of this year, the commission will take up the all the supported by nations leading wireless carriers, save one, that will encourage innovation and investment in Business Data Services, while ensuring the lack of competition in some places cannot be used to hold 5g hostages. 5g hostage. Our lesson from our previous experiences is that the network must be secure. This is the third leg of the stool. New platforms, systems, software, and technologies will mean new vulnerabilities. Cyber Security Issues must be addressed during the design phase of the entire 5g ecosystem, including devices. This will place a premium on collaboration against all stakeholders. We continue an approach that emphasizes the industrydevelop er security industrydevelop Cyber Security standards. But we will have the ability to think about it first as a forethought rather than an afterthought. In conclusion, in the spirit of the election season, i thought i would close these remarks by referencing now i a lot of my friends here think im talking about the 1860s. [laughter] but actually im talking about 15,1960s because on july 1960, john f. Kennedy strode to the podium at the los angeles coliseum to accept the democratic nomination for president. And he famously challenged the American People to be pioneers of a new frontier. He spoke of harnessing the power of the technological revolution and exploring uncharted areas of science and space. Path thaton charted a took us to the moon and laid out the foundation of the internet. Years less one6 day from one jfk talked about the new frontier, we will have the opportunity to take a historic step to open up yet another frontier that promises to propel our nation and the world forward. Once again, we are looking to the sky to unlock new discoveries and unleash american ingenuity. We are the pioneers of a new spectrum frontier. Writeg together, we can this next chapter in the mobile revolution, a revolution that has already transformed our lives and society. Working together, we can unleash new waves of innovation and discovery that we have yet to imagine. Thank you very much. [applause] thank you, mr. Chairman. I will use the wireless microphone. Mr. Wheeler it is not fast enough. [laughter] American Consumer is not in this room right now, it may seem that 4g is just in its infancy. Why is 5g so urgently important . Mr. Wheeler as a great question. I have one line that really deserves further explanation. That powerful computing makes possible cant. E done on a handset they have to be moved to a centralized place that we have now come to call the cloud. So that the work gets done up there in the cloud and it is connected to the less powerful Computing Power in our handsets or as i said our pill bottles or automatic watering systems. Connection is what 5g is all about. T has to be fast it has to be latency free and it has to be secure. If we cannot move at high speeds itseen that power and use, we will not be able to bring that power into our hands in other places. Mr. Burr that leads to the next question. You have talked about the cloud quite a bit here. How concerned are you about cyber terrorism and are we doing enough to prevent it as we move forward . Mr. Wheeler i think we have to recognize that networks have always been a pathway for attack. I dont care whether they were roads or waterways. It has always been a path for attack. The Current Networks are no different. Which places on those who build and operate the networks and those who oversee the activity a special responsibility. Under the leadership of admiral dave simpson, we have moved forward aggressively with a program that works with those who are running networks to meet and agree to performance standards, if you will, as to how you secure those networks and then to have the ability to check that is happening and the ability to from that experience to be able to share with everybody else. We have been playing catchup ball. Look at this. My phone is ringing. This is the power of the connected network, folks, the ever connected network. Now with 5g,that we know the threat and have the opportunity to address it from the getgo. Mr. Burr we are talked about how the United States is leading when it comes to 5g. What are other countries doing and how do we maintain that leadership spot compared to europe or somewhere else . Union,eler the european china, japan, and south korea have all signed a memorandum of understanding that they would all Work Together that they would all develop 5g. The European Union has put up 700 Million Euros to do 5g research. As i referenced in my remarks, we think that is the wrong way to go. Making theat spectrum available and standing of the way of Technology Development is far better than let us sit around and wait until we decide what its going to do and then make the spectrum available and lets micromanage the technology process. And that is not the way we are going to approach it. Mr. Burr are there lessons to learn from the rollout of 4g technology when it comes to the rollout of 5g . Mr. Wheeler there are lots of them, not the least of which is the Wireless Network relies on base stations. They will have more base stations than ever before. The Wireless Network relies on wired connections, which is why we are moving on this Business Data Services proceeding to make sure that those connections are charged for fairly and our competitive. The interesting thing about moving from 3g to 4g is that it was kind of like throwing us whic a switch. Ok, we are moving over here to new spectrum. There is a whole new set of expectations. I think 5g, as a said, is not going to be a onesizefitsall. Its going to be multiple pieces of spectrum, multiple technologies, and theyre constantly owing to be evolving. We can follow the 4g playbook in terms of how we get National Leadership and that is why it is a national priority. Execution on that playbook becomes one of constant innovation and constant improvement that American Technology can lead the way. Mr. Burr americans and consumers are just finally kind of seeing what 4g may offer. It seems that theres a lot of talk about what 5g is. Exercise andnding you think we will be able to identify what 5g is to consumers . Mr. Wheeler i was asked that question at an International Conference in barcelona last year cou. Barcelona is the home of the cost of museum and i just been there. A picasso. Like up the cos people see it and they see different things. 5g is this high speed, low latency connectivity that is crucial to whether or not we will be able to exploit the increased Processing Power that is offered to us by the club. Oud. Mr. Burr youre taking action this summer, but when will the spectrum be in consumers devices . When will consumers actually noticed this technology . Mr. Wheeler as i said, i think we are going to see some trials in 2017 and roll out into 20, a schedulen 20 25t that will put us ahead of the world. Mr. Burr you just referenced the moonshot. What excites you . What is the most exciting thing about the opportunities that may exist under a five g network . Mr. Wheeler well, tommy, as my friend ron knows, im a huge history buff. At aually have looked hobby of studying the history of networks and there is one truth that comes out of the history of networks and that it is never the principle technological change that is transformational. It is the secondary effects of that ct. We dont know what the secondary effects are. We have some ideas, but we dont know what they will be. I keep pointing to the cloud appear, but that incredible Processing Power of in the cloud and you make it available on a mobile distributed basis down to the ultimate user, the ultimate you. I did not envision uber. Mr. Burr you probably wish you had. Mr. Wheeler back in my Venture Capital base, i wish i had. I know that there are things that we cannot envision now. Oul i was out and heres a statistic i learned. We hear a lot about the connected car. All the activity is going to happen here in the cloud because my car is going to happen to know where your car and johns car and the school bus is coming through. All this information is going to have to be processed with serious processing capability has you cannot just do it in the car unless you want to put a huge computer in the trunk. Household today uses about 50 gigs of digital throughput. I was told that a connected car day. Month uses 50 gig a to bed the throughput able to handle that kind of demand. Mr. Burr ok, im from a very small town originally in utah, a rural area. How does that translate to beyond urban areas to areas that may not even have 4g at . Yet . Mr. Wheeler the problem with our current distribution is that its expensive to run the cable and the fiber out to remote areas. Program thatsidy helps carriers get over that, but its still a significant expense and there are still significant areas that you referenced that are not covered. Wireless is helpful in getting there, important in getting speedsbut has lower and can be more costly. As i said, verizon is talking quite seriously about using these focused, highspeed, broadband width shots into rural areas to be able to deliver the equivalent of fiber to your home for a price that is far more competitive and realistic and what we have seen heretofore. Mr. Burr people who do not Cover Technology like myself are wondering this exact question. How are you able to create new rules for a technology that does not yet exist . Mr. Wheeler that is the 64 question. It is at the heart of what we are trained to do. We are not going to create rules for the technology. We are going to open up the spectrum. We are going to make sure that the innovation that is driven by competition is protected and promoted. We are going to say we are not in the technology rules decision have at it. Mr. Burr one last question you were at the helm of the Wireless Industry when it went from being a Specialized Service to a ubiquitous and dispensable part of everyday life for consumers and businesses. The evolution relate to your experience and then and are we on the brink of something new and entirely different . Mr. Wheeler you aint seen nothing yet. Mr. Burr i think thats a yes. [laughter] you transform the nature of connectivity to mobile, highspeed connectivity and innovation is always about unanticipated applications. I think we are going to see them by the boatload. That is a technical term boatload. Mr. Burr the d. C. Circuit Court Last Week mr. Wheeler i thought you would never get around to that. [laughter] mr. Burr ive been talking about 5g ferment. For a minute. The d. C. Circuit court held up controversial Net Neutrality rules. With this success, will you now publicly commit to this damning standing down as fcc chairman to pave the way for her confirmation . Mr. Wheeler i think the reality is this. Commissioner rosen wurtzel ought to be confirmed, standing on her own. That it isd andition for fcc chairman for the incoming president to have the opportunity to name the new fcc chairman coul. Ive told the senate when i was asked this question in a hearing that as a fellow who studies history that i understand the precedent and i respect the precedent. There is little thing thats going to happen in november lets see what happens there. Mr. Burr you will get to november in a second c. Do you think the fcc will ruling after the d. C. Circuit court ruling . Mr. Wheeler we are forbearing from rate regulation and the need to file tariffs and all the sort of stuff and that is not changing. Mr. Burr president ial candidate donald trump says he will reverse your Net Neutrality regulation. The fccns and limits authority, what impact will that have on consumers . We have just been spectrumbout the future, the connectivity feature, and how this country maintains National Leadership. Components e spectre must be fast. Um must be fast. B access to spectrum must be fair. We need to be sure that an rural utah people are connected so they can enjoy the benefits and access to spectrum has to be open. Because Access Networks have to be open. Because we cant stand in a position where there are gatekeepers who are decided what will or will not be offered to consumers. We are leading and will continue to lead the world because our networks are open and will remain open for innovators to use without permission, for consumers to be able to access anybody they want, anyplace the want to go on the web without permission, without blocking , without throttling, and with full transparency that both the consumer and the edge provider know just what the heck theyre getting. Mr. Burr you do not use the words donald trump and all and answering that. [laughter] last week, a coalition of paytv gaveders and programmers a box proposal that will get rid of settop boxes while addressing concerns that content makers have raised about the fcc approach. Are you closer to compromise Going Forward with these companies . Mr. Wheeler i think its absolutely terrific that the cable industry came forward with this proposal. Ive been asking them to do this. Forwardthat by coming of thedicated that a lot arguments that had been put up against our settop box free the box proposal really fell by the wayside. Copyright can be protected and Consumer Privacy can be protected. Small networks can continue to thrive and that you do not have to rebuild the network in order to do this. I think that what they have done the yes, that is approach that the fcc suggested is an approach that can be taken. What im interested in now is engaging in constructive dialogue with them on the specifics of just how do you write the regulations to achieve that . There have been multiple times in the past been situations industry says it would do similar kind of things and it never came to pass. Let us make it come to pass now. Consumers american have no choice but to pay the monthly settop box fee. It runs an average of 230 per household per year. Congress said there needs to be choice. Section 629 of the Communications Act says, the fcc shall not may or should fccnk about the secs shall provide competitive access for consumers. Mr. Burr your other big priority has been Business Data Services. One of the problems with the services and what are you going to do . Mr. Wheeler it is a really arcane area that we actually tried to change the name. It used to be called special access because it was a way in eight carrier sells to another party, usually to another carrier coul. A specific quality guaranteed delivery of service. Wempetition in that follow the rule that competition, competition, competition. As competition increases, regulation should decrease. The we are trying to do is look at the bds market and say how do we apply the same kind of concepts . This is a market that has not been revisited by the commission and a dozen years. A few things have changed in technology over those dozen years. We are going to revisit those. As i said in my remarks, it is absolutely essential that we do this is going to be the 5g wireless future is going to move on wired networks. Those wired networks, if not competitive, need to at least be fairly priced. Mr. Burr paytv providers are famous for their for Customer Service. It is so poor that the senate will investigate it at a hearing this week. Is there anything the fcc or congress can do to force comcast to respond to customer complaints faster . Mr. Wheeler i pick it is great that the senate is going to have a hearing on this. The complaints that we hear from consumers on this topic are legion. As we look at the scope of authority that congress has given us, however, it is rather limited in this area. Im going to switch spots for a second. Before i moved to the final question, the National Press club is the worlds leading professional organization for journalists. We fight for a free press worldwide. For more information about the club, please visit www. Press. Org. That is press. Org. I like to remind you about some upcoming programs. Tomorrow, Michael Middleton will your. Your kid speak here. Wednesday, tom price will join us. Admiral mike rogers, the director of the National Security agency, will speak at the present he press club lunch. I would like to present our guest with the traditional National Press club mug. Mr. Wheeler perfect. [laughter] [applause] mr. Burr it is not wireless, im sorry. Mr. Wheeler is there really one last question . Mr. Burr one last question, sorry, and im going to make it a tough one. Public officials are supposed to feel the public pain. That being the case, can you tell us about any personal stories with nightmare encounters with Customer Service representatives verizon, comcast, or other Tell Communications firms . [laughter] is there something a little stiffer i can put in . [laughter] mr. Wheeler like a said, we hear from consumers all the time about this. Yes, Public Officials are real people who have real ongoing experiences, too. My most recent experience like rep with a Customer Service and more with my wife calling me and saying the irs was after us. [laughter] mr. Wheeler because there had incident where what has been happening fraudsters, is that principally from abroad, are using the internet to connect over here and call random numbers and announced to them that they are the irs and they need to be paid. That happened to us. Week, we started getting aneatening phone calls from individual who had been himself on the receiving end, but the phone number was my phone number. [laughter] mr. Wheeler ok . That is amething legitimate concern. This is something that there are individuals who can be held responsible for this. One of the things that we are actively doing right now is trying to figure out exactly what the right way to go after this is come on but we are not want to sit around and suck eggs while this goes on. [applause] thank you. [laughter] mr. Burr thank you for being here and thanks to the National Press club staff. We are adjourned. [applause] [captioning performed by the national captioning institute, which is responsible for its caption content and accuracy. Visit ncicap. Org] [captions copyright National Cable satellite corp. 2016] [inaudible] monday on the communicators, will hurt, chairman of the Information Technology subcommittee, talked about Cyber Security and federal Government Agencies and the report card they released in may on the management information. He is joined by politico Cyber Security reporter tim sparks. There are almost 11,000 data centers. Facebook, one of the Biggest Companies in the world, has four. There is no reason the federal government should have 11,000