right. >> the occasional phone would ring and everybody would be like, turn it off, on silent. sometimes i would look up and there the the mothmothers wouldd say to encourage each other, it's going to be okay. >> bleeding from a shrapnel wound, andrew took refuge in the nakumatt storeroom. >> i'm starting to shake, feel nervous, say this is could be the end of ourselves. i don't know whether we'd be out of the mall. i'm bleeding and i'm starting to fear now and i was thinking, oh now. been to a room. >> he told me he's thirsty. he wants water. and said to stay put and i bring it to you.