by the back street boys. ♪ i was told by apple care ♪ that i could walk into the store and get the part ♪ ♪ >> reporter: as for jack, his dad told abc he's already fine with the new operating system, that he was upset mostly because hi dad told him he would never see the old operating system again. when apple demoed the new version -- >> we have some thunder brewing. >> reporter: little did they know that a 4-year-old would be the one thundering. >> i don't want it. [ crying ] >> reporter: jeanne moos, cnn. >> i don't know what you mean by -- >> reporter: new york. happening now, terror at the mall. new encertainty and whether there's a link to america's heartland. plus drama here at the