all too well. >> he was a strong, young hockey player. she lost her 24-year-old fiance in the crash of twa flight 300 in july of 1996. she waited for weeks in jfk's ramada plaza hotel for any information. >> we had people who were quiet. people who were crying, people who were screaming. i was just extremely sad and just really wanted to talk about him a lot. that hope is what i held on to. >> snow's hopes were dashed five weeks later when the airline confirmed her fiance was dead. it would take four years for the ntsb to wrap up the investigation. the crashes of flights in 1996 led to tougher laws in the united states to protect victim's families. starting first with the flow of information. >> the family assistance act was