a couple are found dead in a hotel in boone, north carolina, and now a little boy has now day died. >> reporter: after staying in a room on the second floor above the pool this hotel remains closed as police investigate. police believe carbon monoxide may be blamed for the deaths. a frantic call for help. >> help, this is awful, please. >> there's two people in the room at this time, is that right? >> two that we know of, a woman and a young child, the child is in the bed. >> reporter: after 11-year-old jeffrey lee williams and his 49-year-old mother, jeannie are found unresponsive inside a room here at this best western hotel in boone, north carolina. >> please hurry. >> don't hang up, okay? >> i'm not hanging up, ma'am. this happened last month. please, come help us. >> reporter: when paramedics responded to the hotel saturday afternoon, jeffrey was dead, his