every time. that's why if we're ever late for an appointment, we'll credit your account $20. it's our promise to you. we're doing everything we can to give you the best experience possible. because we should fit into your life. not the other way around. 5:00 p.m. eastern, 2:00 p.m. pacific, i'm poppy harlow in new york. thank you for being with us. we begin with a new terror warning about possible attacks before new year's eve. vienna, austria telling cnn an unnamed intelligence service warns of possible attacks, including explosives and guns