hear what was happening. it's just absolutely terrifying and i suppose the hostage taker may have known that. we just don't know, i guess. >> i wouldn't know, but as an analyst, i have to go back to my old seat. to me, that's another important piece of information. partly because you want to know the emotional state, who is that individual. if one of them knew them, presumably the feds already know who the person is. that can open up a conversation with family members, who that person trusts. from a social level, it's really disarming. it's disturbing, but from an intelligence per smespective, i important because it might help you understand who they are and that is critical. >> and of course, phil, and you know this all too well. having dealt with the media for so long for so many years. we want the latest late breaking information. we want the name of the suspect. we want the motive behind all of