>> reporter: and you're making basically those triage decisions. >> yes. >> reporter: so, you're bumping one veteran for the other, based on who's the sickest. >> yeah. >> reporter: a spokesperson for the veterans administration refused to respond to the specifics of this report and would only say that as acting secretary, sloan gibson has said in va facilities around the country, we must work together to fix the unacceptable, systemic problems in accessing va health care. that includes getting veterans off wait lists. carol, we believe the information is in the hands of the office of inspector general. we're not sure if the fbi has that information, but as she says, she believes there is a cover-up still taking place there. >> and just watching her, pauline, she's clearly emotionally distraught. what might happen to her? >> she's very scared. she was very reluctant to do