has called him to apologize. it's not uncommon for politicians to use harsh language. donald trump made a point of insulting them without hesitation. while americans are dealing with higher prices, they may also face a much needed tax refund. reports internal revenue service is coping with a number of challenges. >> reporter: a warning from the irs. expect another frustrating tax filing season marked by processing problems and refund delays. the agency is in crisis facing a backlog of close to 10 million returns. >> we're working as hard as we can. >> reporter: dealing with new staffing problems from covid and wage competition with nearly 200 job openings posted on their website on top of a long list of other issues like outdated software, tedious paper filings and most notably a lack of