secretary of veteran affairs. what should his first step be? how can veterans make sure eric shinseki's resignation doesn't end the pressure for reform. i'll ask a congressman and former va doctor straight ahead. [ shutter clicks ] hi there! [ laughs ] -i'm flo! -i know! i'm going to get you your rental car. this is so ridiculous. we're going to manage your entire repair process from paperwork to pickup, okay, little tiny baby? your car is ready, and your repairs are guaranteed for as long as you own it. the progressive service center -- a real place, where we really manage your claim from start to finish. really. ♪ easy as easy can be bye!