if one of the family members called you. what would you tell them? >> i represent the airlines as opposed to families of the victims. i could be accused of being biassed. i have been involved in a matter in which families did call me in connection with an accident involving the air force. one of the families called me, and my answer to them was there's no need to rush. let the investigation move forward. there's plenty of time to present a claim. indeed i had confidence in the situation the right thing would be done, and in fact the right thing was done. the matter was resolved without litigation at all. i know the airline, malaysia airlines is a sophisticated organization. quite frankly one of the problems i see happening is that the airline, the malaysia airlines and the malaysian government seem to be used interchangeably. the fact is they are not interchangeable here. the government is running the