attendant issue, where are they going to to stay tonight and and they're monitoring every flight in the air. today, the focus on the eastern seaboard as you might imagine because of the weather. not too bad. about 20, 30 flights were canceled. this is jim deyoung, the operations manager here. all in all, you were bracing for a horrible day that turned out pretty good. >> it's all about planning. you know, we see these types of winter events before. we don't like them during the busiest travel season, but we plan days in advance. this room full of proefrlshs is here just to make sure it's a seamless experience for our customers. >> including a full weather department. they have a full weather department here, brooke, and they monitor the weather. would you say the weather is the biggest concern you come up against on a daily basis? >> i would say so, weather, and how it's going to play with the air traffic control. weather makes it difficult to route airlines around. >> right now, you're looking at washington, d.c. because you had icing issues.