...and we inspected his brakes for free. -free is good. -free is very good. [ male announcer ] now get 50% off brake pads and shoes at meineke. helpless, that word getting tossed around quite a bit by cruise passengers who found themselves in an emergency situation in the middle of the ocean. it has not been a good year for the cruise industry. this exclusive video just into us here at cnn, look at this, showing the aftermath of this latest disaster that hit the high seas. royal caribbean cruise ship that caught fire, sending hundreds of panicked guests scrambling to the decks with their life jackets. jay herring is here with me now, the author of a book entitled "the truth about cruise ships ." jay, good to see you. you know, the issue with this