have another -- our appraisal came in low. we have a new appraiser coming. can you come and be me. >> reporter: but that's not all they did. they removed any evidence that black people even lived there, a process called whitewashing. >> we took down everything that this home belonged to us. >> or to an african american family. >> art, pictures. >> even my hair products, i put them away so that someone wouldn't be tipped off by them. >> reporter: a different appraiser, also a white woman who visited the house in february of 2020, came back with a valuation of more than $1.4 million, an appraisal 49% higher than the previous one. in dollars, that's a $487,500 difference between two appraisals that came about three weeks apart. in federal court, the austins have sued the a fraser, gennett miller, who gave them the lower