say the least. and the company has to gain the confidence of the pilots themselves before they hand out these cards explaining the apparent safety of the 737 max. i think it's -- the cart is a little bit before the horse here for boeing. they need to address some much more fundamental issues before they start thinking about pr. >> mary, you know, they have been really doing polls and focus groups to see if people would be willing to fly on these airlines. and the numbers aren't gotten considerably better over the last several months. is this the right strategy to put the facts as they see it forward? or is there a deeper cultural problem that boeing needs to take more seriously? >> oh, yes. and there's a deeper engineering problem. i always say the only laws you can't break are the laws of physics. i mean, this plane when it had so many problems and in the process it was called the franken-plane. because they hung so many changes on it and tried to do so