questions. many of them we have them here are simple. what's is serial number on the black box, can we have the manife manifest? i am starved for information and you don't even address the questions? how can the investigator justifies this callousness? >> well, they really can't. particularly if they're following the international civil aviation organization standards. and already they were supposed to have had an initial report issued and then brief the families and provide to the families information as it goes along. as you can see from the list of the families' questions they really aren't questions that in any way, shape, or form would parallel the criminal investigation the malaysian authorities say is going on. there's no reason to have failed to keep the family advised and try to answer the questions. some of them they may not know the answers. but, for example, why the emergency locators didn't go off but they could provide them many of these -- many of these answers. >> and yet they didn't.