because of depth or electronic issues. this is not unusual. >> you've become a very familiar face on the network that is taking this story most seriously. >> right. >> vas a result, you have the actual representatives and family members of the assumed victims of 370 reaching out to you directly? >> i've heard from assorted people, yes. >> what do they want to know? >> the same questions we have. what are the solid facts that lead us to believe that plane headed south, what are the solid facts, tangible facts, that we're looking in that area? why are we looking in that specific area. >> and, shawn, as you evaluate the situation, it doesn't size up as a goose chase, do you believe that they have real facts here but there are a lot of unknowns and that's the cause of the frustration? >> absolutely. you know, this is a very dynamic process, right? we have very vague data points. so to be able to but those points together to develop search areas and theories and so