again. >> three hours after phoenix drove off, her black chevy was impounded by police. it was found 25 minutes away from phoenix's house. the car was empty, the motor still running. the driver's side door was open. >> i need to see phoenix. i need to hug her. she needs to come home. >> phoenix is a college student at the university of missouri st. louis. she plays the piano, guitar, and is a regional champion fencer. her parents say she's the type of young woman to always call to let them know where she is. they firmly believe she's alive. phoenix's parents continue to ask the public to phone in any tips or information on phoenix's whereabouts. >> if someone calls, that's another spark of hope that we have, that we're going to find our daughter alive, and that spark is something that keeps you alive. >> that spark of hope is keeping them alive. phoenix's parents, goldie and lawrence coldon join me now. it's hard for you to even see