confirmation of complaints they have made about their own interactions with plalaw enforcement, sometimes for years. >> how do you bridge that in the work ahead? the african-american woman is the police chief. this is her challenge implement the reforms necessary when black resident ares of your city may have a very different view. incredibly different view than your white citizens. >> he had to give individuals being impacted by what is going on. they have to have a voice. they have to have a seat at the table. they have to a part of this training process and this cultural change. too often the people impacted by this behavior do not have a voice. >> it has to happen success.