and people took it out on her that she had all those qualities. one thing that worked against madeleine's parents is that they didn't seem very emotional, kate or gerry. >> these are doctors. they have to give bad news to people on a daily basis. yeah, so these are people who are used to dealing with emotions. >> kate mccann, particularly, was told by child-abduction experts, "do not let anyone see you cry in public, because whoever took madeleine mccann might get off on that." the result of that was, of course, the newspapers and the television stations were going, "a normal mother would be weeping if her child was abducted." well, she couldn't weep. she was told her kid was at risk. she had to be strong. >> the fact that they had left their children in the room alone led some to believe these were already irresponsible people. >> in portugal, this is not normal.