barbara starr has more about this. >> reporter: at dover air force base, cody patterson came home to his family as defense secretary chuck hagel paid his respects. unbearable grief for families made much worse because the government shutdown left them without death benefits. marine lance corporal michael collins remains were brought monday to dover. his mother shannon says he was a great marine. >> he became a marine to become somebody and he became a great marine. >> reporter: the white house wednesday promised a quick fix to a tragedy that had become a pr disaster. the president told wrc-tv, he acted as soon as he learned of the problem. >> when i heard about this story, i toll the department defense within our administrative powers we should be able to get that fixed. >> reporter: as hagel stood on the tarmac top aids were quickly working on a solution. the pentagon signed a contract